Staff overall was attentive and provided needs as requested, lacked consistency throughout the entire facility. Customer service on my 1st day dining was ok did not match the level of service Miguel provided at check in. Miguel attended to and was keen on all the details of our needs without me for discussing or asking for the services we needed for my disabled mother.

Service at lobby dining area was sub par on my 1st dinner I had there. Charm who did attend to our needs on our last day was wonderful. Unfortunately the level of service Charm provided was not available to me when I dined alone late Wednesday evening.

Staff was accommodating and Miguel the manager and check in host provided excellent customer service he was welcoming and provided the needs of my disabled mother.

Staff at the front lobby dining did not provided the same quality of service I have received through out the hotel. My waitress did not address me or offer any water while waiting to be served. The waiter who brought the bottled water did not even open it or pour it into the glass.

This hotel is located at the central Makati. And all the staffs are nice. I've been very much satisfied with thier services.

SInce this hotel is top-tier 5 stars hotel, there were many national events including a summit between the Philippines, and Indonesia. So, I couldn't catch the taxi and grab at the front gate during my stays. But it was acceptable.

The pool is iconic and lovely. Bit expensive, but you get what you pay for. Likewise, the breakfast buffet is fantastic. Tbh, I rarely eat enough to justify the cost, but to me, it's worth it just to try something I might not have otherwise. And of course, the beds are comfortable, the sheets crisp and clean, and the shower has the best water pressure and always hot. I always stay here. Can't beat the location in Makati.

It's a little expensive, especially for drinks. There is no way a San Miguel should cost that much. But hey, you know what you're getting into when staying there. And the prices are comparable to any major city in a luxury hotel.

I've visited The Peninsular on various occasions in the past but never actually stayed there, so it was indeed a pleasure to experience the ambience & service of such a prestigious hotel chain. Every single member of staff that I encountered were courteous & professional in every way possible & couldn't have been more helpful. The Makati location is superb & the view from my room, out towards Bonifacio Global City, was very impressive.

Having to leave! Unfortunately, during the course of my stay Tropical Cyclone Christine curtailed any chance of enjoying the atmosphere around by the beautiful pool.

Room was very comfortable, staff very helpful, courteous and friendly. I left my ipad behind - the staff kept it safe and I had no problem getting it back Breakfast (room service) was excellent It is not a new hotel, but it has been wonderfully maintained. The lobby is so elegant. I have stayed in several hotels in Manila - I would say the Manila Peninsula is the best hotel of all. It is in the middle of the business district (but you do nor feel that) and the best shopping area is just a short walk away.

Food (other than breakfast) was good but could have been better

The service is impeccable, the staff seem to be very well trained in providing a high level of customer service, from the front desk, to cleaners, room service and concierge. All providing an outstanding service level.

The walls seem to be quite thin. I could hear talking and babies screaming late at night which was frsutrating for me as I had to wake early every morning for work. If there were people in the hallway the noise would echo right across the floor.

The hotel exudes classic elegance with a refreshed look, featuring a lively lobby with live piano music, stylish staff uniforms, and excellent dining options. The service was impeccable, and the atmosphere, especially during the Valentine's Day dinner with live music, was vibrant and sophisticated. The pool and garden area were also beautiful.

The lobby, while lively, is so packed with restaurant tables that it lacks enough comfortable seating for guests waiting. The room furniture felt slightly outdated, though the overall decor had been refreshed.

The staff here are always efficient and attentive. This trip they were particularly helpful and even recalled our previous visits and requirements. The fresh flower displays in the lobby are magnificent. Many came from Baguio and apparently some were from Ecuador! We enjoyed the facilities at The Gallery Club. A good range of food and drinks are provided throughout the day and the lounge is peaceful and overlooks the picturesque lobby. The Spices restaurant offers a large and tasty collection of dishes originating in the East. The restaurant staff are knowledgeable and refreshingly engaging.

The bathroom toiletries are excellent but are in small tubes. As these are soon used, perhaps there should be one set issued per occupant.

Pool, Room, Breakfast, Service, all outstanding