The place is a little paradise with an amazing garden, architecture and very nice staff. Food is also amazing. It is a great place to relax.

Overall it was a great stay but the reason why we do not give 10 is the following: - the place needs refurbishment. Small details not in perfect condition. Also bringing some modernity in tradition would be good (plugs near beds is an example). - We had complimentary water in room only on arrival and not everyday. - We had to queue for breakfast due to breakfast room being too small to accommodate all guests.

Everything. It was such a relaxing and quiet stay and the facilities, food and helpful reception staff made it very comfortable. The garden is beautifully tended to with different paths and vistas to discover. The food is adventurous, healthy and a great introduction to Madeira’s cuisine, but still International enough to suit all tastes.

The pool is heated but only slightly. The manager did everything he could to make the temperature comfortable for our family, I can’t fault him. In reality, it seems the gas heater can’t heat the pool further and I think the attraction of two heated pools is mischaracterised for a winter break. The breakfast area is a little small when the hotel is full and it rains as you can’t use the outside area. We waited a long time one morning to be seated. A robust rain covered veranda would help a lot.

A true gem of a hotel, one of the best I stayed at. The rooms are perfectly standard, but the whole surroundings are truly breathtaking; lush gardenss, nice pools (especially the adult-only one), peace and quiet. Serene even in high season; thanks to how the space is arranged, guests don't get into each other's way. Beautiful breakfast pavillon, nice breakfast, super tasty lunch/pool menu. No kitchy decorations. Impeccably professional service (thanks, Gorete!) but without the stuck-upness sometimes found in 5*hotels. You can truly relax there. Kudoz for reasonable prices in the restaurant and spa. Highy recommended!

Still 10/10, but if I were to find fault with anything, I would expect regular-sized refillable fixed containers in the bathroom, rather than single-use mini toiletires; they were good quality and sufficient in quantity, and I'm sure I could get more if I asked the reception, but it's just a bit of a nuisance to squeeze out those tiny bottles.

Very stylish place. professional massage. Quiet room with exit to the nice garden. Hospitable personnel.

Breakfast could be more various. Bottle of water in the room was offered not every day.

We enjoyed the breakfast every morning. It was a buffet style including variety of bread, fresh fruits, fresh juice, cold cut, cheeses, yogurt, cereals, etc. You can also order drinks and any number of foods from the al carte menu with no additional charges. The breakfast service was very efficient, friendly, and professional. We liked our room with our private lounge chairs facing the garden. We were welcomed with a plate of fresh fruits, fresh cut flower arrangement, and two large, bottled water. Funchal is a very busy place. However, our room was below the street level, thus insulating from the traffic noises. We woke up listening to birds singing to us every morning, because of its beautiful garden setting. We enjoyed a peaceful time in the busy town. We also like the abundant use of natural wood in the furniture, the building, and the room. The people at the reception were very friendly and helpful.

We enjoyed everything. Only thing we regret was that we didn't stay here the entire time on the island. We instead stayed another place in the western side.

Location and comfortable room

Pool likes a little run down

This is an exceptional hotel. Most rooms are decorated in a contemporary spin on mid-century modern, while the Manor House offers suites decorated in a more sumptuous, traditional way. The grounds are beautifully landscaped, with plenty of room for guests to enjoy without bumping into each other. The staff is impeccably trained and proactively seeks input to make the stay as pleasant as possible. The hotel offers several excellent dining options; even the on-campus pub provides amazing food. The gym and spa facilities are good.

We were moved from one room to another after one day because of minor issues in our original room. The staff upgraded us to a larger suite and, when we brought a heating issue to their attention, comped us on dinner. No hotel is perfect, but this staff goes out of its way to make things right.

Buffet breakfast plus a choice of cooked items if desired. Excellent quality of food. All staff were very friendly and attentive. Nothing was too much trouble. Beautiful gardens. Plenty of places to sit. 2 swimming pools were available. Both heated. Never felt as if the place was crowded despite being fully booked out. Rooms were large, bathrooms were spacious with plenty of wardrobe space. Lovely balcony with a daybed and chair.

Could hear some traffic noise, but not a problem. Completely peaceful at night. Funchal is very hilly so be prepared for a bit of effort if you decide to walk anywhere, but taxis are readily available and relatively cheap. The town is only 5 minutes away by taxi

This was a little slice of paradise in an already beautiful city. We spent many a day lazing in the gorgeous botanical gardens, listening to the birds and watching butterflies go past. Both the pools are fantastic and the spa facilities were great, especially the sauna. We each had a massage one day which was heavenly. Breakfast was amazing and set us up well for every day, whether we were doing the aforementioned lazing, meandering the streets of Funchal or visiting the island. We loved Madeira and this hotel was exactly what we wanted - it gave us the tropical, warm paradise that we’d so long craved through British winter. I’m already missing it and can’t wait to return.

We ate one evening in the hotel and thought it was overpriced and - despite all the fancy service - the food not that great. The bar food was also a bit below par, which is weird considering how outstanding the breakfasts were. Luckily you can literally walk five minutes around the corner and find loads of really great places - I particularly recommend O Dragoeiro - 3 delicious courses for €27! Also, very small thing but it would have been nice to have conditioner (as well as shampoo) in the hotel rooms.

The first thing you see but don't expect – even if they tell you in advance – is the extremely interesting and nicely made garden. They have exotic plants from all over the world! Personnel is very friendly, explicitly asks you if you need help, etc. From my impression, the target audience are seniors, who want to have a relaxed holiday with sun to escape the boring gray winter – but there were also couples with children. There is also a small restaurant for the evening. SPA treatments, various exercises, steem bath, whirlpool, etc. you name it - they have it. This is probably the top residency besides the more busy large luxury hotels near the beach down the street.

The room itself was a bit outdated – it's not a "modern" room and the TV was clearly installed a while ago as an afterthought. But the bed is very good, bathroom large, very clean, and everything worked properly.