Service is top notch. We appreciated the room upgrade. Delicious breakfast and dinners in the various restaurants. Exceptional service and extremely clean. Highly recommend. Convenient location with a 20 minute walk to the city. Highly recommended.

Pillows were a little thin and soft.

location was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast. The other restaurants on site were excellent. I did not eat in Funchal at all. It was so convenient, especially with a very active programme of walks on the levadas and catamaran trip. I would not have to think of where to go for a meal. Food was excellent. Especially Avista Mediterranean. I managed to fit a spa between the activities ( excellent as well). You could not leave the hotel basically. The decor was very soothing and the staff not in your face. I will definitely go back. I came back with my batteries charged.

I wish the room had an idiot's guide on how to work the air-conditioning panel. But this was a minor issue and occurred in my last night.

The Cliff Bay is a wonderful hotel - we literally couldn't fault it in any way. Loved how the hotel was designed to be so spacious with little 'pockets of space' to relax throughout. Beautiful outlook at breakfast that was welcomly shady (very important in the hot summer months!) and we enjoyed the news bulletins that were prepared by the hotel and available in different languages each morning (great touch!). Fresh flowers in the bedroom (orchid) and bathroom (small hand cut arrangement) which we're appreciated. Attentive staff, always available to help you make the most of your stay. Brilliant breakfast with great choice. Super happy hour with wonderful live music. Classy and high range. The view from our balcony literally took our breath away. This is one hotel we will definitely go back to in the future.

There was nothing we didn't like - the hotel was absolutely fantastic, fully exceeding our expectations.

The moment you arrive you are made to feel welcome . The staff all greet you with smiles and kindness. Nothing is too much trouble. We felt like a valued customer throughout our entire stay and this was the impression given by EVERYONE with whom we had contact. At breakfast they were most attentive without being intrusive. All customer facing staff spoke excellent English and we did not have any trouble with communications. The lounges were elegant, comfortable, spacious and made for a most relaxing enviroment, complimented by beautiful views of the gardens though the huge picture windows. Throughout the hotel "house plants" and "exquisite flower arrangements" gave the feeling of an enviroment that had been prepared and maintained with love and attention to detail. The room was an oasis within an oasis. The bed was very, very comfortable, and the air conditioning worked faultlessly. We had a view of Funcal Bay from our balcony; a vista to die for, both by day and night. We heard no evidence of other guests and the only sound was that of the ocean once we opened our balcony doors. The room and bathroom were kept spotless by a charming maid who even washed out my wifes travel mug.The wi-fi was excellent and gave speeds of in excess of 100Mbps. The pool was well staffed and provided ample loungers with no problems finding a space to sunbathe. The surrounding gardens were full of well established exotic plants, shrubs and trees which were all in excellent health. The best way to descibe the gardens is " stunningly beautiful in every respect". Eden in Funchal. We had previosly stayed at Portobay Falesia which and it is now clear this hotel provides a consistent high standard throughout its operations. We have travelled extensively throughout Europe , North America, and Asia staying in many 4 and 5 star hotels, so we always compare our experiences. I would have no hesitation recommending this hotel to my friends, or relatives.

We should have stayed at this hotel for the rest of our vacation and not bothered with Lisbon.

I recently stayed at this hotel and couldn't be happier with my experience. The location was perfect, making it easy to explore everything nearby. The service was wonderful, with staff going above and beyond to ensure we had a pleasant stay. The rooms and common areas were sparkling clean, making an incredibly comfortable stay. The food was a highlight, offering a great variety that catered to all tastes. View from the room was mind blowing.

The hotel doesn't cater much for halal and vegetarian options. Also, since it is located on the cliff, sometimes it gets difficult for people who might need direct beach access.

Wonderful view from our room. Able to sea swim from the hotel. Excellent breakfast.

Trying to register with the hotels website was tortuous - I registered and received confirmation from the hotel that registration was successful, but trying to log-on was met with message saying my log-on information incorrect. changed password - same message - tried to re-register - message said already registered - so gave up. Small thing, but irritating.

This hotel has an amazing outlook with many vantage points. The rooms, service, food and drinks were as expected from this level of hotel. We had two restaurant breakfast options included in our booking. One is more fine dining. What I liked most was the outdoor saltwater pool, right at the foot of the hotel at sea level. But there are many little areas, some more secluded, where you can sun and relax on a day bed. Although the food at the hotel is excellent, we often had dinner in Funchal old town. We used Bolt to get into town (4e) and then a taxi back. (8e). We also had a pleasant surprise. On my wife's Birthday, we found a chocolate cake and a bottle of sparkling wine in our room. It was a wonderful touch.

The food in the bar area was not to the same standard as the hotel restaurants and should be improved.

My husband and I stayed at the hotel for one night before checking into the sister property next door. It exceeded our expectations, and we honestly wish we had stayed longer! Our room was very spacious with an incredibly comfortable bed and spectacular view. There are several restaurants on site, and we particularly enjoyed our dinner at the Rose Garden, which also happens to be one of the locations for breakfast. The breakfast buffet was amazing, and we loved starting our day with a hearty meal overlooking the gardens. The flowers throughout the interior of the hotel were exceptionally fragrant, and we enjoyed having cocktails and playing cards with the live music from the Cliff Bar. There was ample amount of lounge space, and the pool decks seemed to go on forever. Highly recommend staying here!

Nothing!

Breakfast was very good, lots of variety and fresh fruits and vegetables, we especially liked the fresh made omelettes! The swimming pools and the views from our window were lovely 😍 The staff were so attentive and friendly, we were offered a complimentary Afternoon Tea because we have to wait a little bit for our room when we arrived and were also given a drink while we waited! I would definitely recommend this hotel 🤗

The location was really exclusive, as one of the few hotels with direct access to the ocean. The employees were nice, accommodating and really professional, it didn't look like they were smiling just for the sake of it. The whole hotel radiated a very sophisticated impression. The food was at a very high level, both in terms of taste and quality.