Older hotel, nice garden, good location, breakfast ok but no coffee machine, coffee is served in cans. Capuccino,… are charged extra. Rooms are spacious but old, beds are ok, no walk in shower, bathroom is outdated, rooms need renovation

Location

Great facilities with lots to do, with outside and indoor pools. The buffet food at breakfast and dinner was of good quality and varied. Plenty of fresh fruit and vegetables. The Italian restaurant was also very good. Staff at the hotel were very helpful and friendly, happy to help. For example, a waiter noticed our table was slightly wobbly and took the initiative to fix it. The studio room was large and comfortable and the room and entire hotel were very clean. We had a very relaxing stay and would absolutely choose to stay here again in the future.

We can’t fault it at all!

We stayed at The Residence hotel, part of the Portobay complex, next to Eden Mar. We were upgraded at check in without being told and it was a nice surprise. The apartment we received was very big, think of a bigger apartment with a “small” hotel room included which had its own bathroom. Everything was very clean and, even though we did not use much of, the kitchenette was equipped with everything necessary for cooking. Beds were comfortable and in good shape even though some of the furniture pieces were showing their age. There were 5 swimming pools available, some indoor (one which allowed for swimming outdoors as well), one of them heated and two were suitable for little children. A gym, indoor and outdoor play areas for kids, as well as a hobby room were all available for free access. A SPA is available, we only went there for a massage that was nice. People are extremely helpful and nice, we really felt really good. On top of everything the included breakfast buffet was very generous, even with sparkling wine available, and one could eat indoors or outdoors on the terrace. We would come back and choose the same hotel without hesitation. Funchal downtown is within walking distance, although maybe this is not an option for everyone a quick taxi ride is also possible. Nevertheless, location is also very good.

Really nothing negative about the hotel comes to mind.

Breakfast was great! We preferred the larger Atlantida breakfast venue for its greater range. Was a bit busy at peak times - OK if you hit it at 7.30 before a day's excursions. The location was well served by buses and there were plenty of local eateries. We used the hotel's Veranda pool bar for lunch on several occasions and ate at the Alfama a la carte restaurant a couple of times. There is a local supermarket and the room contained a kitchenette sufficient to make snacks or a meal. Pools are large and weren't too busy, and we were always able to get sun loungers in our preferred locations.

The main pool was closed for our last two days for cleaning. There was no information to indicate whether this was an unforeseen incident or a planned maintenance.

Very friendly and helpful staff, great selection of facilities, lovely gardens with different seating options, excellent breakfast, nice pool bar/cafe. Spacious bedroom and very comfortable bed, very good location near to the sea, restaurants and bus stops.

Nothing.

We could not fault the hotel on anything. So very comfortable with spacious room, clean and super sea views. Great nights sleep and super mattress. Facilities outstanding especially the large indoor heated pools. Breakfast had a superb selection. Would not hesitate in returning when we next come to wonderful Madeira🌴😎Friendly helpful staff 😊

Everything was perfect for our stay.

The resort is just wonderful, pool, gardens, breathtaking views, perfect food and drinks, very good spa. Amazing authentic combination between luxury and nature ❤️

Everything was perfect

Four lovely pools (although outdoor ones rather chilly). Nice bar, Porto Mar in particular. Nice breakfast- Eden Mar best as can sit outside. Good location.

Car parking is problematic. Either pay €10 per night or Eden Mar does have free behind hotel but it fills up quick as there aren’t many spots- if you don’t get one it’s free on street overnight or down by Lido (short walk) but need to get up in the morning at 8am and either pay or move into free car park if some have become available. Bit of a pain. Rooms a bit dated but they’re fine, toilet positioned in a weird place so you can’t sit on it properly as it’s right next the sink unit.

Location was ok, walking distance to city centre and lot's of restaurants on the area. Garden and pool were nice, but unfortunately it rained all the time, so not much use for these.

Rooms and hotel is a bit outdated and old fashioned. Service at the reception was not very welcoming. Nothing special, big chain hotel. Based on the review ratings, I was expecting more. Fruits at the beakfast was mostly from cans.

We had a truly wonderful stay at Suite Hotel Eden Mar in Funchal, and I would absolutely recommend it to anyone looking for a relaxing, well-managed hotel in Madeira. First of all, the location is excellent—close enough to the city center to reach it by foot or a quick bus ride, but far enough away to offer peace and quiet. What really stood out was the hospitality and kindness of the staff. From the front desk to housekeeping to the restaurant team, everyone was warm, welcoming, and always ready to help. Our suite was very spacious and clean, with a balcony offering a partial sea view—perfect for morning coffee or evening wind-downs. The bed was comfortable, and everything felt well maintained. The gardens and pool areas were absolutely beautiful. The property is part of a larger resort complex, so we had access to several pools (indoor and outdoor), lush green areas, and plenty of lounge spots to relax. It never felt overcrowded, which made it even more peaceful. Breakfast was generous, fresh, and varied—there was something for every taste, from fresh fruits and pastries to warm dishes and local specialties. We also tried one of the restaurants for dinner and enjoyed a delicious meal with excellent service. Overall, Suite Hotel Eden Mar exceeded our expectations.

If I had to mention a couple of small downsides, there was some construction work happening nearby that started a bit after 8 AM. It was occasionally noisy, so we had to keep the balcony door closed in the mornings. That said, it didn’t really impact our experience much—since we were out exploring and hiking during the day, by the time we returned in the evening, the work had already wrapped up. Also, the kitchenette area, while functional and well-equipped, showed some signs of wear and tear—particularly around the sink, which was slightly damaged. Still, everything worked just fine and served its purpose well. These were very minor issues compared to the overall comfort and experience the hotel provided.