Beautiful peaceful gardens and lovely big pool. Huge comfortable room with a balcony and sea view. Spa was lovely and gym well equipped. Friendly helpful staff. Selection of very good quality restaurants.

It's a bit far out of the main city centre. There is a bus outside which is convenient for a short ride to the marina but they are not that frequent later in the evening so we got caught waiting nearly an hour. Taxis are reasonable price at around 8 to 9 euros to the old town if you don't want to wait for the bus.

Good looking hotel. Plenty of space. Swimming pool a good size and freshwater. Plenty of sun beds. We had a large room that came with an extended balcony so plenty of indoor and outdoor space. Staff were all very nice and the food/restaurant was excellent.

We would have liked a bit more information regarding the lunch situation. We were full board expecting a buffet option, but were restricted to 17 € per day at the pool bar or a la carte, which wasn't made clear. There was evening entertainment, but the notice boards weren't clear on where and when it was happening. The hotel was part of 3 conjoined hotels which did mean that you could get lost in the early days of your stay. Happy hour needs to be longer 😎

Porto Mare is a big resort combining 3 hotels, but its clever design means that nothing feels too big. Not the restaurants, the gardens etc. There is so much to explore, and always another pool to find. The staff were excellent and the food amazing. The location is ideal, walking distance to Funchal central or the promenade through the tunnel to a beautiful fishing village.

The only negative was that a bottle of drinking water is supplied to each room gratis on the first day only, afterwards it has to be bought. When water is an essential it seemed an unnecessary frugal practice for such a lovely hotel.

The bedroom was spacious and had a very comfortable bed. The daily cleaner did a very good job. The buffet breakfast had a vast choice of food. There are numerous pools but we liked the heated indoor pool (we went in January) which allows you to swim outside and has an external jacuzzi too. The gym is spacious with running, cycle and rowing machines. A separate room contains mats and weights. A superb tennis court is available as well as table tennis and a snooker table. They also showed premier league football matches in one of the bars. There is evening entertainment every night e.g. Elton John, Bee Gees tributes. The garden is lovely and very well kept and amazing flower arrangements in reception. There are numerous restaurants in the area - we particularly like Il Basilico and Legacy which are close to the hotel. The staff were very responsive to any queries. The airport bus stops outside the hotel as well as buses into central Funchal where you can pick up other buses to explore the island.

We stayed for 12 days and found that the sunbeds were too hard so the option of having a mattress of some sort would have been appreciated. We were not a fan of the caged budgerigars in the garden.

Spacious , well equipped room. Great swimming pools and never crowded. Beautiful gardens and plenty of shade. Excellent choice at breakfast .

Hotel reception staff not always helpful.

The indoor/outdoor pool spa, the gardens, the general ambience and the breakfasts were really excellent. Other meals were good but not outstanding.

We had paid for a sea-view room but were given one on the side of the hotel with only a partial view of the sea, where we were disturbed by music until 11pm from the next-door hotel. Our real complaint concerns booking.com. We arrived a day late because the aircraft was unable to land. The hotel generously said that they would not charge us for the night we had missed until they realised that you would be charging them for it. We feel that this was unfair and it will discourage us from using booking.com in future. I would welcome a response from you on this matter as I have been unable to find an email address for Customer Service.

Excellent service, beautiful gardens , wonderful outdoor and indoor pools

First of all, the garden was extraordinary. Jardim botanico da Madeira was nothing compared to this. The pool was although a little bit cold, but beautiful with the palm trees, and the night light. The snacks at the bar next to the pool were surprisingly good. And you have to try the poncha at the other bar during happy hour. The stuff was extremily attentive and kind. The breakfast was delicious, and the restaurant looked great with the pool next to the tables. We loved to start our days there. Our room was with oceanview. First thing in the mornings was to step out onto the balcony to get a view and taste of the ocean and the garden, and to listen to the parrot chirping. The interior design was cosy and really nice. The only thing wich came to our minds was the absence of a cool, signature scent at the hotel lobby. There are pharmacy and shops, plenty of bars and restaurants in walk distance - Il Basilico is the very best -, but if you'd like to get in to the center, I would recommend car or bus.

Bit dated now.

The hotel room was large with a beautiful view overlooking the sea and spotlessly clean with a modern decor. The food offers a number of restaurants with the main one offering a buffet for breakfast and evening meal. For both there was cooked options with a wide range of dishes the whole time we were there. The pool and surrounding area are very well maintained with beautiful gardens, along with there being the option for drinks and lighter food. The staff are very helpful and courteous and happy to help at all times