The hotel is very well located adjacent to the fairly level promenade. There are bus stops right outside enabling easy travel into Funchal or in the opposite direction. Within the vicinity there are various restaurants and shops and I think the location is excellent with beautiful sea views. I loved the outdoor pools and the bright coloured leaves and flowers of the well-maintained gardens. The public areas are very clean and attractive and have good Wi-Fi signals. The buffet breakfast was excellent with a huge choice of hot and cold items, including foods suitable for people with special diets. I was surprised to find that even champagne was on offer! The staff in the dining room were very attentive and the room was kept clean and tidy throughout my stay. I met some very nice people which was great for a solo traveller. This gave me companionship on a couple of days and someone to eat breakfast with on another day. Discussions were very interesting. it was lovely to come back after being out one day to find a plate of fresh fruit in the room. Another day I was given a small bottle of Madeira wine when I made enquiries about the apartments available and the arrangements. It was very nice to have tea and coffee making facilities in the room with a variety of beverages available. Also great to have a small fridge.

I found the mattress rather hard and I would’ve liked to have a softer thin mattress topper. I found the pillows too deep and I would have preferred a thinner pillow. I used a cushion from the chaise longue. The room requires some minor refurbishment of one green wall which has several scuffed and grubby marks on it and the light proof curtains were damaged in the area where they would be pulled by guests. My major concern was that I locked my patio door to the adjacent garden right outside every day before leaving. On my return, I found that the door was unlocked and very slightly open every day. This was a security risk but nothing was taken during the week of my stay and valuables were kept in the safe.

Lovely swimming pools, both indoors and outdoors. Amazing view from our room. Great location close enough to Funchal and on the promenade for nice walks. Also close to lots of restaurants. Good buffet breakfast with lots of choice. Nice and helpful staff.

Breakfast got a bit repetitive after a couple of days, it would maybe feel more special if it had more local products. There was music most nights and it was a bit loud in our room up till 11 that it stopped, possibly not great for younger kids, ours only complained once.

We had a wonderful experience at this brilliant hotel almost next to the ocean. From the very beginning of our arrival, we felt really welcomed here. When we arrived for the check-in, we even had a chance to taste the local wine, what a great experience! The staff at the breakfast restaurant was really kind, friendly and helpful, as well. On our second morning, we even got a fruit basket in our room which was a lovely surprise. We had a nice, spacious and quiet room with a kitchenette which we did not expected to be there. The view from the large balcony was amazing over the ocean. The gym was nice, the pools were large and, most importantly - clean and well maintained which cannot be said about all hotels. Will definitely return here when we visit Madeira again!

The beds could have been a bit comfier, it seemed that they had already served their purpose long enough.

We were given a warm welcome with a glass of madeira on arrival and a basket of fruit the following day. Our room was very comfortable with a powerful shower, kettle and a sea view. The included buffet breakfast offered a great choice and also included Portuguese custard tarts, pancakes, omelettes to order and fresh bread. We loved starting our day with breakfast overlooking the sea. The pool area is stunning with infinity pool, beautiful gardens and plenty of sunbeds. The tours offered are very good value. We did the full day West Coast tour which was very enjoyable. The hotel is a good 45 minute walk to the centre of Funchal but it's surrounded by good restaurants and shops and is right next to the promenade which is great for walks. There are always plenty of taxis available but we just took the no 1 and 2 buses into the centre for 2 euros. What we liked most about Pestana Promenade was that all of the staff were so helpful, efficient and friendly.

The staff were absolutely amazing! The rooms were always cleaned impeccably and the pools were great! Breakfast buffet was delicious!

The evening meals weren’t as nice as the breakfast not as much choice especially if you don’t eat fish which my mum doesn’t. We had room service one evening as we have two young children and the dining room had a dress code which my husband didn’t come prepared for and the food was not great. Also there was definitely an age gap between us and everyone else, although it was definitely child friendly I think we were the youngest ones at the hotel by about 30+ years which was fine but we felt a bit guilty that we were bothering the other guests with our children so wouldn’t recommend for family holiday with children under 10.

the pool is nice with different areas with a beautiful garden to provide quietness and shade. The staff is very helpful. The room is nice and nicely equipped. vey clean. The buffet breakfast is full with different seating areas indoor or outdoor . Beautiful view.

The restaurant for dinner is quite disappointing, the food is not very good, there is choice but anything needs to be upgraded to a satisfying taste.

I like the location in the cleanliness of the facility. I really love the breakfast buffets. excellent quality of food.

I didn’t like the gym. I don’t think he had enough equipment and it’s out in the open so that was not the best. I also didn’t like my room because it was down the basement looking out right at a very busy promenade so I could never have my windows open because people will be looking into my room.

Good looking hotel with most of the rooms facing Ocean. Very friendly staff always ready to help with any queries. Relaxing atmosphere through hotel. Plenty of restaurants and shops around, however hotel is located away from busy night live and stays quite at night for good sleep.

Biggest disappointment was food served for Breakfast or dinner. We bought packet of five dinners which we asked for refund for two remaining after having three disappointing dinners. Also pricing at pool bar was to expensive and bar has been empty most of the time. I’m sure that lowering prices a little would brought more clients to purchase cocktail or cold beer while relaxing at pool. Also air conditioning in the room was very loud and most of the nights we had to switch it off and have a balcony open instead.

Excellent location just in front of Lido promenade and few hundred meters from Lido swimming pools; very friendly and helpful personal; enjoyable breakfast 😊; nice comfortable room at least for 2 persons (our room was on a ground floor opposite to the swimming pool with nice trees and flowers between the terrace and the pool; a lot of possibilities for hiking and sightseeing. All over we had a very enjoyable stay!!

-Exceptional welcome @reception including welcome drink and discount on first nights dinner. - Stunning room with a view and pool access - upgrade very much appreciated. Very comfy beds. - Location just idyllic - walk up the prom into town or down prom for scenic walk, bars & restaurants, Forum Shopping centre etc. - Top-notch breakfast includes fizz and freshly squeezed orange... served till 11am! - Free Parking nearby was available at the time of our stay. Fabulous comfortable Spa with massive & vigourous hydrotherapy pool, spacious Turkish etc

Outdoor pools unheated....just too cold to use in Jan.