Big bedroom with huge bed. Sea view and a nice terrace where one can eat or read calmly. Everything was very clean and well decorated! Nice pool and outside area and the bar downstairs with live music was also a plus. Very good breakfast! Well located - close to a lot of nice restaurants and coffees. Great staff.

The hotel could improve in terms of sustainability by not using single plastic for shampoo/shower gel, not having butter in plastic at breakfast, not changing towels every day, not having single use plastic bottles at the pool. It would be great to have more vegetarian/vegan options at the breakfast (plant based cheese and butter, plant based yoghurt). It should also be possible to book the parking in advance as there was no space available when we arrived and in the next day (we tried to book in advance but it was not possible). I also hated that the hotel had exotic birds at the entrance for one night so people could take pictures... With all the information we have today about how bad it is using animals for amusement, I think this should really be avoided.

The room felt clean, fresh and well presented. The breakfast was good quality and had a little bit of everything. The location was great. The staff were very freindly. And I LOVED how the hotel surprised me with a birthday cake.

The under ground parking should really be included in the price, I think.

Friendly and helpful staff. The hotel is well located: walking distance from the beach and a busy area with lots of dining options, and a quick bus ride to the city centre. Not too noisy. Great breakfast. Everything was clean and functional. The facilities were as shown on pictures.

Just FYI: the free shuttle to the city offered by the hotel only has 2 departures in the morning. The indoor pool, 1 of the restaurants and the sauna facility aren't opened year round/weren't open to the public when I was there (beginning of November)... though you could ask for the indoor pool or sauna facility to be used exceptionally.

We thoroughly enjoyed our stay at this wonderful hotel. Breakfast is an important part of our experience, and we were very pleased with the variety and quality offered here. There was a wide selection of delicious options to choose from, and everything was fresh and well-prepared. The hotel's location was also ideal—central and convenient, with many attractions and services nearby. Traveling to other places was easy and accessible. Additionally, the hotel was spotless, and we found the facilities to be excellent. We especially appreciated the wellness center, which we used twice during our stay.

Some points to improve is maybe the wellness time for one round could be higher up to 1 hour. Because 45 minutes is a little short time. The fridge in the hotelroom made in the night some noise. And at the breakfast we missed some pure cacao and fresh orange juice.

Stayed for a week in November. Great hotel very clean and always has entertainment on at night. Breakfast very good, fresh food and always having sections refilled. Pool / sunbathing area very clean, bar is fairly priced with great cocktails. The decor inside is incredible and the rooms are nice and spacious. On another positive note, they cater for different food allergies very well, with separate gluten free stations and food options at the breakfast which is very helpful! They go over and above, for example I left one morning at 4am for a sunrise hike and they packed three lunch bags for me to take for the day when all I asked for was gluten free bread, so the staff care a lot. If I come back to Madeira I would 100% stay here again, it’s just outside Funchal but the 30 minute walk into the main centre is a great walk, plenty of bars / restaurants / cafes along the way to break it up.

The laundry service they offer means you can’t just borrow an Iron to do it yourself.

Location was great, spacious bright room, amazing view, good breakfast, helpful staff.

There were some stains on the corridor floor.

We had a good one night stay here. They let us check in two hours early as the room was ready. Aside from that, the hotel was very clean, quiet, the beds are very comfy. A lovely view of the sea (we had a side sea room). Nice balcony, would have liked two lounging chairs rather than one. Bathroom fine, some toiletries. Dressing gown and slippers, plus towels for the pool. Easy walking distance into Funchal town, maybe 40 minutes but pretty much all flat. There was a parking garage you need to pay for (no idea if you need to pre book it). We parked in the street behind for free. Some pay and display in front of the hotel too. Overall, would stay here again, thought it was very good value and was quiet!

The inside pool was nice, pretty small (23m maybe). Only downside was the toilets next to the pool smelt strongly of urine so every time you swam to that end of the pool you could smell wee. Outside pool looked nice but it was raining so we couldn't use it. They came to give us complimentary water, wine and cakes but we were asleep. They came into the room anyway despite me saying no, maybe they didn't understand, but that was weird for me. They told me to hang the do not disturb on the door, fair enough, but I did also say no clearly. They could leave it outside the door.

This hotel was exactly what I was looking for: comfortable room with a nice view, indoor and outdoor swimming pool, walking distance from restaurants and bars. They also had live music in the hotel which was really nice. Breakfast buffet was good as well.

For some reason, they provide a water boiler and tea bags in the room but not coffee sticks. I asked reception if I could get some but not possible. Not sure why they would offer tea but not coffee.

Good price-value ratio. Location is quite good, there is a shopping centre and an awesome all-you-can-eat sushi buffet (Island WOK) nearby. I enjoyed the breakfast, large selection of stuff. Got a good nights rest. Didn't actually use any other services. Would stay again.

Some furniture was a bit worn out. And the water pressure in the shower was weak. They also took their time to refill the shower gel - so it was just easier for me to buy a 1 EUR shower gel from the store.

Only stayed one night due to a cancelled flight, unfortunately missed the breakfast. Beautiful sea view, nice facilities and helpful staff. The whole experience felt quite luxurious to me. Private entry to sauna and turkish bath was included in my booking via Booking, which was a nice surprise.

A bit far from the city centre, but multiple buses leave from the bus stops that are not too far away. The hotel even has it's own shuttle to the centre, but didnt try this out.