Everything was perfect. Close to shoppings, restaurants, gym and in a safe neighborhood.

The internet was so slow I was unable to book flights for my next trip and had to look for a travel agency. I had to work for one day during my vacation and asked to use the lobby computer, which was so fruastating as I was not able to navigate. This is a must have for all trabellers. I hope they can improve it.

Breakfast was good, could be more choice, but for us ok.

Surprised to have to pay for car parking. Thought it was included in price.

The staff were very friendly, polite and helpful. We arrived in the morning and check in wasn't until 15:00. They were kind and let us store our case behind reception so we could wander around the local area until check in. Also, as we were preparing to leave, they helped us with a few small things, booking a taxi to the airport. Letting us use their luggage scales, that made a difference. The room was cleaned and tidy every night when we returned, which is always nice. Can't say anything about the food as we ate out all the time.

There were only a few things we thought were wrong, but this is personal opinion. There were no slippers in the room for us to use. Also, we only got one bottle of complimentary water. But as I said, these are personal opinions. It was a little bit of a walk to the river and downtown, but otherwise good.

This was my third time staying here and on this occasion the cleanliness of the room was excellent. I liked the stocked fridge and the coffee/tea making facilities within the room, but there was only decaf coffee available. Good air conditioner. This was required as the room temperature got really warm on several days of my stay. The hotel being located near one of the best food halls in Porto, I feel is a real bonus. Every interaction with the hotel staff from my arrival until my departure was done in a friendly and professional manner and I had no hesitation asking for advice or help at any time.

People smoking within their rooms. The smoke would get into the air conditioner of my room and fill it with a strong smell of smoke. As a non smoker I really hated that. People were also constantly smoking on the steps at the entrance to the hotel while the doors were jarred open to allow fresh air in. This allowed the smoke in. As a non smoker, I did not want to sit in the reception area due to this, and I did not use the bar which is situated next to reception although I would have liked to as it is a nice area to sit and spend time chatting or relaxing in.

Breakfast - continental spread on offer Towels and bathroom were clean Aircon was in working condition Complimentary mineral water with little welcome message was a nice touch Beds were pin straight - good housekeeping Checkin availability - we arrived later than intended because of our taxi not showing up, the hotel were able to accommodate, and upon checkout were able to hold our bags for us before our afternoon flight

Mild issue: I'm lactose intolerant and couldn't have some of the breakfast things (e.g. tea/coffee with milk, the cheeses, cereal) - I didn't spot the sign saying to ask the staff if you have allergies/intolerances, and I'd also already been told no by multiple cafes (including chains) when asking for soy/oat. I'd looked it up and soy was the most popular dairy alternative in Portugal last year so this shouldn't have been too weird. There are plenty of other breakfast foods on offer, but just be aware if you are travelling and can't have milk, to bring your own travel sachets if you want it in your coffee.

Very good breakfast, much to choose from, including fresh orange juice. Nice to see that the staff cleaned as well the placemat as the table with a clean cloth after each guest! Nice spacy size of the room, big safety box. Big curtains shutting out all light. Nice with refrigirator and coffee making equipment. Nice with carpet in the corridors to reduce the sounds. OK quiet during the night.

Sound proofing is needed! We could hear the neighbors talk and snore, and could also hear their alarm clock in the morning! No carpets in the rooms, which would have reduced the sounds.

The room was nicely designed, modern, clean and spacious with plenty of plugs (also right besides the beds) and a large TV. The breakfast was simply outstanding! The best one I ever had in Portugal with an extensive buffet with quality food and a lot of variation throughout our 5-night stay. The 24-hour-reception works perfectly with actual reception staff present all the time - this was important for us as we arrived with a late flight and also arrived late at night on the days we visited the Primavera Sound festival. From the nearby Casa da Musica you can reach the old town of Porto by metro within a few minutes. There are also several buses that go directly to the Parque da Cidade (driving time app. 30 minutes) where the Primavera Sound festival takes place. The hotel is perfectly located between the two spots and was therefore a great choice for our stay! :)

The hotel was super clean and comfortable. The room was spacious with a huge bed, great TV, great bathroom, everything looked brand new and pristine.

I understand the cleaning ladies are working, but they were talking really loudly in the corridors. I would understand noise, the vaccum cleaner, etc., but they were talking all the way across the rooms and woke us up really early. We had chosen not to have breakfast so we could sleep in and really rest but unfortunately our sleep was cut short due to this.

1 - Location is very good. 2 - Staff also very welcoming. 3 - Breakfast - best chocolate cake ever! 4 - Tea, coffee and water. Made my day after a long day at the office.

1 - Card to access the room: if possible please inform the guests at the reception, during check-in, that we need to insert the card and is not by contactless. When I first arrived, I had to go downstairs because I thought the card was not "working". Only after I understood it wasn't contactless. 2 - That carpet on the floor. I know is a detail :) but for me makes the hotel look old and outdated, and is not pretty at all. 3 - Room - missing a small table to go with the small "couch" so I could drink my tea. 4 - The TV remote control, very weird: lack of buttons :) the volume was not working, or at least I couldn't understand how to do it

This was a very nice hotel - the room was clean, a good size, had a desk space, small fridge and a chair. The bed was huge and comfortable. The bathroom was nice, the shower was over the bath but good. It was about a 35 minute walk to the old Town but there was a small shopping centre next door (which we needed as our bags didn't arrive) and a food court very close. The staff were helpful when we had questions. All in we were very pleased with this hotel

Nothing really, some people might find the distance from the old Town a bit much but there are buses if it is too far to walk