The location was ideal for theatre and restaurants. The accommodation was small but clean and comfortable.

It was difficult to regulate the air conditioning with no instructions and the seating area was not sufficient for three people even though it could have slept 6. There was a tight spiral staircase up to the bedrooms which was difficult for someone with mobility issues.

Overall, the apartment was very nice and clean. Bedrooms were a decent size considering the central location of the property.

it was duplex apartment so WC was on same floor as lounge/kitchen and shower room was on floor above (same floor as bedrooms) - not ideal if you need to walk down the stairs (spiral/narrow) in the night to use WC.

The location could not be bettered for a tourist visiting London. Quick walk to Charing Cross Station and Embankment tube. Trafalgar Square is a hop, skip and a jump away, too easy! Quick walk to get to on off tour buses, two small supermarkets nearby for all your cooking needs (Coop and Tesco Express). Directly opposite a very well known restaurant for British food, Kerridges. Cafes on street plus Waterstones book store. Three or even more good English pubs in area, Sherlock Holmes, The Chandos and The Admiralty. Check out newly reopened The Portrait Gallery nearby. Easy access by bus from TS to Oxford Street and many other areas. Loved the laundry facility run by Wewash (get app). Room size was good for a studio for twin room. Nothing missing in room, even has a retractable washing line. Free coffee in lobby. Studio has a bathtub with shower above. Nice for soaking aching bones after lots of pavement pounding around London. Comfy beds and rooms are delightfully air conditioned. Medium sized fridge (no icebox), microwave, cooktop and small dishwasher. Table set for meals.

There are a few steps up to the lobby without a handrail. Have to carry up your suitcase. You can access from the the back of the property if you arrange it.

The location was fabulous for a first time traveller to London. Most attractions and sites were within walking distance . Local Bus stops and Big Bus tour stops very close . Many cafes and restaurants were in the same street or very nearby. Apartment style rooms were great and serviced every couple of days. Bed very comfortable. Staff were very friendly and helpful. Breakfast was good value.

We liked that there was a little kitchenette so you could cook a basic meal if not going out and make lunch. We thought the complimentary tea/coffee was a nice touch while you was staying. Was also handy that i could get documents printed for free. Room was clean and good space, little sofa and a table and chairs to eat/work at. Lots of power sockets. Close to The Mall, Leicester square and covent garden. Great location for sightseeing.

There was only 1 male and female toilet in reception. We didnt like the fact that the outer door could be locked from the inside meaning that as you go into the toilets someone could lock you and them in the toilet together.

Our fourth stay at Citadines Trafalgar Square and we will continue to stay here. The rooms appeared to have been redecorated since our last stay too. The hotel is the perfect location for sightseeing with the main attractions within walking distance and there are two tube stations and an Uber boat pier within a few minutes walk. The studio apartments have a useful kitchen area which we find useful for breakfast. We always ask for rooms facing out to Northumberland Avenue due to great views of the beautiful surrounding buildings which the staff always do their best to accommodate.

Nothing.

I have been coming to London for more than 20 times over the last 10 years and by far Citadines Trafalgar Square is one of the best hotel I have stayed in term of location, 1 minute to Embankment Tube, room cleanliness, the quietness and great money value. I highly recommend everyone to stay there, especially the complementary coffee they provided for their guest is amazingly thoughtful uplifting and the location is great and we love the home vibe provide with the mini kitchen fully equipped, but when you come down to the lobby, you can have hot chocolate and cappuccino on the house. Absolutely will be back staying there again. The staffs are helpful. cheers, Have a Great day.

Location Location Location!!! A min walk from Embarkment tube station and 2 min walk from Embarkment river bus pier. 5 min walk to Charing Cross tube and train station. 5 min walk to national gallery and 10 min walk to leister Square or southbank (Christmas market). Room: The room was large (which was useful for a week-long stay with suitcases) and the bed was very comfortable. We got room 302 (twin beds) which is facing the back and was very quiet. It also had a window that can be opened. The kitchen is fully equipped (including dishwasher tablets and hand towel). Note that room cleaning happens only if you stay more than 7 nights (but you can ask to schedule it after 4 nights in the lobby). Reception: The coffee/tea/hot chocolate in the lobby was a great feature in both mornings and evenings (in the last couple of days one of the machines was broken which created a queue for the working one). We reported three more issues to the reception team: 1 An issue with the safe (low battery) - we reported about it on our way in, and someone got immediately to the room to replace the butteries. 2 We had an issue with the dishwasher, reported it on our way out and someone fixed it while we were out (we approved). 3 When we asked to get another set of towels – it took 2 hours and on 1am someone knocked on the door and waked us up… ☹

The hotel (in general) and specifically the corridors, the room, the cabinets and the shower were somewhat outdated and not like the photos. But we did not mind that. It was a bit dark and heavy (the dim light in the room did not help either) There is no control on the air condition fan level. Therefore, we heated the room and turned off the air conditioner for the night (which was fine for us). The shampoo and soap bottles were very basic (and looked the same). No conditioner. Water flow in the shower was somewhat on the weak side. But the water were hot whenever we showered. Price is high but these are prices in this area.

We had a wondeful stay at the hotel. The location was more than great! So close to many attractions such as London eye, Parliament and Big Ben, Trafalgar Square, National Gallery. It is very well connected with two subway stations - Embankment and Charing cross, we were arriving from Stansted airport and it was very easy to get there with the tube /after Stansted express train/. The bed was comfortable, staff was nice, there was a good and free coffee in the lobby. Room size was also great. We did not hear any noise from outside which was also good.

There is no cleaning service but it is part of the aparthotel rules which we knew beforehand so it was no problem for us, if you need fresh towels the staff will bring them. The furniture is not brand new but we found it nice and comfy. Overrall great experience.

We have stayed at the Citadines many times at various times of year, usually after a long flight, arriving early in the morning. The staff are normally very helpful, allowing us to store bags until check in time and occasionally we are able to get into our rooms early. The location is fantastic, short stroll to the river in one direction and Trafalgar Square in the other. Embankment Tube is 200m away, so easy to get to anywhere really.

Parts of the building are looking a little tired, but to be expected of a busy location. We had breakfast one morning, but thought it was over-priced for the available options, we walked up to Charing Cross to a little cafe instead.