The staff and manager where amazing and so friendly. Value for money was great. We had a large room for a good price. The location was really good. Close to the metro, Souq Wakf and the masjid. Beatyful architecture inside and outside the hotel 2 bathrooms was a huge plus, especially with kids. Customer service was great

It was so confusing to navigate inside the hotel? It is like a maze. It was frustrating for us to be honest. The toilet and sink are next to each other? It was difficult to keep it hygienic when you have small kids. The toilet should be separate or atleast have some distance to the sink. The café/restaurant was only manned by 1 person. It took forever to get our food and drinks. Eventhoug he did his best.

The hotel location is just a stone through from souq wagif .; well layied out hotel with a,lot of setting areas . Shops and restaurants are close by . We maintained and clean hotel . Staff,receive you with smile

Item 4 0r 3 in terms and conditions is confusing and must be clear to all .It was in Arabic . Breakfast doest not at all and by all means represents the price of 85 Qatrai Riyal. . Did not like the beds setting for one big bed in each room where we have to pay for 2 extra beds in our 2 appartments. Hotel was not at all flexible in accepting 1 extra bed charge . If 6 beds provided then , we did not have to pay 1200 Riyal

Location was superb, a minute away from the Souq Waqif metro, Gold Souq and Souq Waqif itself. There is an also big supermarket about 10min walk but we didn't manage to go. Mshreib is also walking distance and a station away. Location from metro is good especially in hot weather. We went during the winter season so we walked mostly everywhere thanks to the location of our hotel.

It is not a big deal to me but I was travelling with my parents and the waiting time was not satisfactory for them. I had to wait quite a bit for checking in and the other Arab guests seem to keep cutting in my queue.

We stayed in a 1 bedroom apartment for 4 nights that was large, beautifully furnished, immaculately clean and very quiet. It would be difficult to find anywhere to stay with a better location. 2 minute walk to the metro station and Souk Waqif. The only reason I didn't give 10* is below.

The kitchen was nicely equipped but there wasn't a dishwasher. When I requested a tea towel, dishwashing soap and dish cloth I was told they didn't supply them. When I asked how I was to wipe up a spill I wasn't answered, except to say it's serviced every day. I soaked the dishes including pots and pans in the sink every day, they were never washed once during the 4 days. Staff would wipe down benches, replace water, empty bin etc but not touch the dishes. I managed as best as I could with liquid soap from the shower and a face washer.

We took the two bedroom hotel apartment for our 6 days and 5 nights stay. It was one of the best stays - the bed was comfortable, room was big enough for families and the kitchen was equipped with all the basic necessities i.e. microwave, fridge, coffee machine and a few plates and cutleries, perfect for a night in after exploring Souq Waqif which is just a few steps away. Cleanliness was very good, we had people coming to clean and replenish our water everyday. The valet service, front desk and overall service from the staff was helpful and always accommodating. We initially had a problem with our key to access the lift (even after multiple trips to re-configure at the front desk) but a staff member helped us with this and sent the keys to our rooms.

The breakfast was decent - catered more to Arabic cuisine. Would be better if they were to have a mix of other cuisines as well but the basic like an egg station, bread/pastries and fruits corner were available. I just wished the coffee that we ordered arrive "hot". The pool area was not that clean on our stays there. There were birds everywhere - we could see bird droppings on the chairs and the floor.

Great location, only 5 minutes from souq Waqif and the metro station. Big room and comfortable bed, good value for money. The pool was also well maintained and service generally good

Just some small things. Since this is a 1-bed apartment it would benefit from small things like dish washing liquid, salt/pepper etc. Adding some information in the room about the hotel, room service, how to use facilities and places to go would be helpful.

Everything was amazing. From the moment we checked in, Ms. Erin, and the whole staff were so gracious. They answered all our questions and addressed our needs throughout our stay. Mr. Islam always asked us if we needed anything. We were always greeted by any staff member that we met with a smile. The breakfast was delicious and the atmosphere created is so calming. The best part is that we were steps away from the Souq. Housekeeping worked so quickly and did a wonderful job.

Nothing

Staff were exceptionally helpful and friendly, apartment was very spacious and location could have not been better. Having an apartment rather than a hotel room with our kids was very convenient, while still enjoying the hotel amenities. We also got a free late checkout, could store our luggage for most of the day and were able to freshen up prior to our flight at their gym shower facilities (this was hours after we had checked out). Can't recommend this place enough and would definitely stay here again!

No complaints at all! :)

Beautiful hotel with large apartments, where did they get their pillows from? By far the best pillows I've ever slept on. tlThe staff would go above and beyond for you. Especially the reception and concierge staff. Sharif the concierge would be willing to help you with anything and everything. A true professional.

The waiting staff at breakfast were a slight let down, only slight though. Our table was missing spoons, but I had to ask them twice for a teaspoon as they were occupied doing other tasks. Apart from that, they were very friendly and helpful.

I Highly recommend this Hôtel of you want to stay some days in Deira. Very beautiful hôtel with great personnal Who take care about us for the whole stay. We lost something during the trip from the Airport to the hotel and the staff do their Best to very quickly to help us get it back. The room was big and modern, we love that. The restaurant was good and the gym was good too. Unfortunately didn't get enough time to go at the swiming pool. We got early checking and late check out by simply asking. For sure I will come back. A great thanks to all the staff !

We had to leave....