Location was great for our room. I called ahead and the hotel made sure we were on the first floor with a slider that opened directly onto the grassy area for our dog! Made it a pleasure to have him with us.

Everything was great. Not one complaint from us. From the friendliness of the staff to quality of food in the restaurant to the comfort of the room .... great experience for us.

I liked that there was an enclosed jacuzzi since the weather was not particularly warm. The breakfast in the dining room was nice and the staff was friendly.

It was not as close to the Harbor Village as the web made it seem, and the walking path was not as obvious as it should have been to know where to go. The jacuzzi is nice and I am glad it is open late, but it said nobody under 18 and people still had a kid in there. If there is nobody to enforce it, then the rule doesn't matter. The towels in the pool/jacuzzi area are ridiculously small. I did not like being assessed extra taxes and stuff from the total I was given upon booking. There should be transparency about all of the extra tourism fees.

The proximity to the Ontario Mills Mall, the freeway, and local events made it a convenient location. The staff was exceptional in being accommodating. I received help with luggage and paperwork several times during my stay. The fitness area, pool and breakfast area were clean and well run. Staff readily cleaned and refilled necessary items. I had forgotten a very important journal in the lounge at checkout. They saved it for me until I was able to pick it up. I really appreciated that!

The hotel had everything we needed for a weekend stay. Rooms were clean, there was a nice hot tub and heated pool. The restaurant in the hotel is more like hotel lounge but the food was really good and we even got gratis desert. Would probably stay somewhere else with my family if it was more than 3 days.

could use some renovation

The facility was great, the location.next to the harbor, accessible by a very quick drive or a 20-minute walk. We didn't have a view of the harbor, but the view to the patio and the Ventura hills was also great. I LOVED the little patio area! Very peaceful. Everything was also very clean. And the enclosed jacuzzi was a great plus, perfect for the breezy harbor area.

The parking fee feels like an obligation not included in the original price, especially since there isn't really "free" parking nearby. Also, if you don't want to explore the harbor, everything else is a not-so-great drive/bike/walk away. Furthermore, breakfast and dinner are not included.

Facility was clean and quiet. Our room was viewing the harbor, but we really need something that's quiet, and this property met that. Everybody was happy.

The bathroom sink had a sewage smell to it. We did not report it because it wasn't a big deal for the two nights we stayed. No dresser available in our room, so it was a bit of a faff to get stuff organized.

Staff was incredible. Short on housekeeping crew but they tried to accommodate as needed. Undergoing remodeling in rooms. Even work crews were nice and cleaned up each evening. Perfect location.

Rooms need updating which it appears is happening.

I wasn't expecting to have to pay for parking. This should be clearly communicated in the description of the property.

loved the room by the corner of the building, on the top floor, that i got. It had a private like balcony with a table that sits four. also, from this extra large corner balcony, it had a beautiful view of the marina and another two lounge chairs and side table.

The pool was clean and warm. They replaced the towels in our room after our afternoon washing up with zero push back.There was fresh water in the lobby. The breakfast in the dining room had a nice variety of food. The parking was easy.

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