Excellent fast wifi. Although reasonably small, the room was well thought out, with excellent use of space, including bench top space for cosmetics and toiletry, and good hanging and shelf and drawer space and hooks for items. The was still enough space for me to fit my yoga mat and do some yoga, which was all I wanted. The bed was very comfortable. The air con was quiet and worked well. The shower was excellent. Breakfast was great. Location was fantastic.

Only slight negative for me was lack of tea making facilities in the room. Also lack of communication prior to arrival- I had tried to email staff about my late arrival, but no reply- and when I did arrive, staff didn't answer intercom for 5 minutes and I was stuck on the street being unsure if I could enter the hotel. (check in area is not visible from the room as is on level 4) Luckily other people staying at then hotel were also outside and offered me reassurance- I would have been very stressed if they were not there.

Love the hotel, super clean. Great location about 5 mins walking to most places. We took the train a lot whenever we were going out or going to dinner, but a lot of locations were walking distance. There’s a convenient 7-Eleven literally right outside. I like how there is a tablet provided where you can schedule your cleaning, control the TV, control the lighting. Also the bar is open 24 seven for food drinks, etc.. The hotel itself has many perks and amenities that are accessible to those who are staying also checking in and checking out were extremely easy.

The room that we booked was extremely small I mean. There was only two of us. We were literally crawling over one another just to get in and out of bed. there was no room for our suitcases so we did ask the staff to hold our suitcases while we stayed. Booked a king bed for 2 people, but the size of the rooms was ridiculously small. That would be my only reason for not booking again. Unless I was staying by myself. Honestly, the hotel location and a lot of the perks were awesome, but the size of the room would be my reason not to return.

I loved breakfast and the friendliness of the staff. The decor is very cute and something new caught my eye every day that we were there! The gym was also great, as I could keep up with my fitness regime before going around the city. The location is perfect for any mode of travel be it by foot, bus or loop. Also easily accessible for anyone needing a cab. Our room was very modern and enjoyed the accessibility of TV, lights and blinds with the single, simple use of an ipad. Great experience.

Our room felt a little tight but that is because we had a lot of luggage so next time I come, I will store some of my luggage at the concierge.

Tight quarters, but was easy enough for a solo work trip. Bed was enclosed by wall and windows, so imagine a very narrow room. Otherwise, very comfortable bed. Can hear street noise, but not surprising since it's in a big city. Breakfast was convenient and fairly tasty, which made it easy for early mornings. Location was very central, so was easy to get around, not the best place if you're looking for a more characteristic neighborhood. Did the job since the visit was for a conference nearby and accommodated for early check-in.

Saw a price drop couple days before my trip, messaged the business if they would honor the price, and got no response. Disappointed by that.

Location is unbeatable, walking distance to everything you need to see. A great air conditioned lounge area next to check in where you can wait until your flight time. Also unique decorations if you are an instagrammer

Not a big fan of the iPad controlled rooms, it is unnecessary and certainly not for elderly couples. The rooms are small, and the bed only has one side to get off. Cant open windows so you rely on central AC system which you can adjust with AC but it blows right on your face while sleeping. Pillows are very disappointing

Funky contemporary hotel in a great location. It is walking distance to the subway, and attractions like the Bean and the art institute, and the Riverwalk. We really enjoyed our stay. There’s plenty of lounge/work areas in the lobby. The bar/breakfast area was great and the food offer was very good. Check in is self service, but staff were available to assist.

The room we had was small, with the bed up against the window, which meant that I had to crawl across my husbands feet to go to the bathroom. The bathroom was also very compact. The lights, window blinds, and tv are all controlled with an iPad, which was a new experience.

The hotel is as described, given it's central location the rooms are compact but thoughtfully designed, there was something quite special about the view from bed! Hotel is well located for main attractions in Chicago with everything (including the metro) within walking distance. We didn't have breakfast included but did have a couple of exceptional coffees and the croissants were also delicious. Hotel is a vibe.

Check in was un-necessary complex, it's self service stations which after a long flight is just a lot to deal with. That written there were friendly staff on hand, which does make me question why they make it self service.

very unique hipster vibes…the shower was very cool! we loved the mood lighting ;) The shades allowed for it to be completely dark during the day. the whole room can be controlled by the in room ipad, which made it feel very futuristic. The shared spaces (gym, room top seating, bar area) were very nice and felt European.

it was very small, I got major cruise ship vibes from the narrow room. That being said, it was very cozy and so unique that it didn’t bother us. there was also a huge draw under the bed that fit everything we had.

The location was very convenient as the hotel is in the middle of downtown and you can get to most attractions very easily by walking or taking public transportation. As a solo traveller, I definitely recommend citizenM because of how convenient everything was. The room was nice and pretty and the blackout blinds helped me sleep really well at night. The night light option was interesting too.

The iPad that had the controls of most of the amenities in the room including the TV didn't work that well since I had to restart the TV using the iPad a few times for the Chromecast code to appear. The double room that I booked was perfect for me alone but might be too small for 2 guests. The price was a little high compared to other hotels nearby.

I've stayed at many CitizenM hotels and they are all Euro/Asia style with tiny confortable rooms and large public areas. I am used to that style due to traveling all over the world, but if a person expects a "normal" hotel room they will be quite shocked. Personally, I like the tight space, nice bed, good shower and public places to have a coffee and work.

Check in at CitizenM hotels is always slower than manual check in that is lower tech, which is a paradox I have yet to solve.