When it comes to food having a variety of options is essential as i do suffer major allergies and have dietary restrictions. The food was delicious when I dined however countless times I tried to order something they shared they didn't have it. After multiple times of being told no you can get a bit disappointed , but i still found something. One complaint while ordering a drink from the pool area i expressed im allergic to orange and cannot drink orange juice. I stated multiple times and opted for a pineapple margarits. When my drink came they said they didn't have pineapple so made it with orange juice. After the fact I explained multiple times I cannot drink orange. I even said I would take a cucumber spicy marg, but not even that suggestion came. To be served a drink completely opposite after stating allergies could have turned fatal as my epi pen was in my room. Please if someone tells you they are allergic multiple times and they give you alternatives please take those into consideration before making a huge mistake. I was not charged for the drink but the fear of them getting it wrong a second time worried me so I declined the chance to make it right . travel with chairs. I use a cane and chair but when I do not have someone else the tub can be risky. Luckily the tub was low and there was a rail inside. The pillows are aweful and the towels rough. Despite minor disappointments I loved my stay. My breakfast was delicious and cocktails from the bar when we visited in the evening were stellar. Customer service across the board was phenomenal. I can not thank the staff enough for their kindness and hospitable vibes during my two night stay.

We found the location to be very walkable in the immediate neighborhood with a nice walkable street out front, green space connected to the hotel, and the beautiful grounds across the street associated with the theater and art museum. We even walked across the pedestrian bridge to the mall. We ate dinner at the hotel restaurant on our first night and were treated so very well. The food was delicious.

Randomly, we arrived during a very intense rainstorm. The hotel staff were great about the rain. But, the short walk from the garage to the front entry is uncovered. I bet it's probably 3 times per year where there's enough rain to warrant needing a covered access, so it's a very minor thing.

Staff is super helpful and friendly, the style of the building and rooms is impeccable! I received sheets quickly upon request on the evening. I got food to go very quickly first thing in the morning at the Silver Trumpet and it was delicious.

The Wi-Fi was extremely slow in the room which was inconvenient for my partner working there. We also both experienced fairly poor reception on our phones despite having different phones and carriers. The gym could be larger as it was very crowded at 5:30am to the point that some folks couldn't find space or machines. I also had trouble streaming Netflix on the TV in the room.

The location was perfect; we were in town to visit with our two sons over the Thanksgiving holiday. One lives in Newport Beach and the other in Anaheim. We were very conveniently located between both locations. Our room was comfortable and clean. The public areas of the hotel were festively decorated for the holidays, which was nice. The staff was very helpful, and when there was an issue with our bill after we had checked out and gone home, it was resolved with a quick phone call.

The only negative was the toilet paper in our room's bathroom was cheap single ply, which seemed out of place in an otherwise upscale room.

Fulfilling and tasty. Fresh and the staff was great 👍🏾

Location was convenient to SNA airport and to destinations in Irvine and Huntington Beach. Staff was friendly and helpful.

Building temperature was overall cold. Guess they depend on Southern California sun to keep it warm, but weather was dreary and cold when we were there. Parking fees in the car Capitol of the world were exorbitant. Restaurant menu was limited, but food was good. No microwave in room. Several electrical items were non working, like reading lamps on bed.

The only negative was the sauna was broken the entire weekend I was there. 4 different staff told me it would be turned on at all different times of the day. It never was. Sign said it was open from 5am-10pm... it was off the entire trip. Would have appreciated staff tell us instead that it would not be on and wasn't working or whatever, cause we kept getting our hopes up.

Property is in a beautiful area the hotel is luxurious modern and affordable comes off as romantic and peaceful.Costa Mesa is such a beautiful place to stay.Area was very safe very clean our room was very clean with modern decor also and lobby is gorgeous theres a man made lake that flows past the lobby and is seen through a glass hallway you walk through to get to your room theres a huge chandelier velvet couches and a fireplace in lobby.Our room was surrounded by green trees so peaceful on our balcony.The staff was friendly and respectful theres a restaurant attached to the hotel and is high end and convenient.This property is all around gorgeous and our stay went great! I would definitely stay here again.

Front desk staff extremely friendly and accommodating. Our departure itinerary changed and they honored our request for a late checkout, which turned what would have been a most uncomfortable inconvenience into a seamless extension of a most comfortable stay.

Bell/Valet personnel seemed confused about their duties and thusly their performance was inconsistent.

I love that it was right next to OCMA and South Coast Plaza and the water pond out back was nice for a walk and view out my hotel window. The toiletries provided was also great. I wish there was toothpaste as I had to go out and buy that.

I could hear other guests very well through the walls and down the hallway. It wasn't very quiet. Also, there were hairs (from prior guests) stuck to the walls and ceilings in the bathroom that were not cleaned.