The hotel was over booked due to the event that I was attending. the hotel did have another room at another hotel down the street set up. but the ballroom was amazing. All of the staff was extremely professional and were definitely a part of the good time I had there. I am looking forward to coming back next year

The one complaint I have is that they allowed the hotel to be overbooked, which caused my relocation. The entire reason I booked a night at this hotel was because I knew I was going to be drinking and did not want to leave the hotel and walk down the street drunk.

Love it all... been coming here for over 20 years and it still gets better!!The recent renovations were great, always enjoyed the cozy Square View restaurant, being able to walk to Tower City and the rapid is a big plus along with fantastic views, and incredible staff, best hotel in Cleveland, REALLY!!!

Very nice exercise room but had a horrible smell, felt dirty, looked dirty, could not stay in there for even 1 minute

Historical landmark, great building, nice rooms, clean and spacious. Located in the middle of downtown, fully renovated, walk distance to the lake, restaurants. Great a la cart breakfast. My husband forgot his backpack with documents and the personnel took care of it, appreciate your help so much! Will be happy to come back!

The best in the city, don’t miss it

The staff was very friendly. I always appreciate when a hotel offers me water upon arrival and at departure 😄 The bed was very comfortable. The room temperature was at 65° when we arrived which was perfect. Also, the fan/AC ran all night which helped me sleep 😴 There wasn't a lack of hot water at all which was great for bathing and cleaning up. If you wanted to drink water from the sink you'd need ice for sure. The location was great. The square across the street has good coffee. We were able to walk to and from the fieldhouse to see the concert we came for. I don't recommend walking alone at night though. I loved the art throughout the hotel!

The bathroom definitely could have been cleaner. It was fine in the main areas (floor, sink, tub, toilet) but the tile by the ceiling and in the corners/against the walls was a bit neglected. The rest of the room was clean. Parts of the hotel were under construction so I wasn't bothered by the little extra dust outside the room.

Nice hotel great location our room had a good view of the square

Our room with the good view had terribly dirty windows if the view hadn't been so good I would never have noticed the dirty windows also the parking garage was a tight squeeze

Very ornate and classic.

Self parking garage elevator was out of order. Booked our room through booking.com and we paid in full, but hotel also charged us. We got reimbursed 4 days later. Offering room service would be a plus.

Beautifully decorated. Smooth check in. Great breakfast. Comfortable beds

Parking although we did valet which was nice. Could not figure out how to turn on the shower my husband figured it out but a sign would have been helpful

The room on the 9th floor was comfortable, clean and inviting. Staff were always helpful even when crowds were seeking attention. The layout was good and very suitable for the conference. The decor was inviting and added to the overall atmosphere. A very pleasant stay!

There was frequently a problem with the lifts/elevators. This caused frustration at times when people were trying to get to conference sessions on time. Probably the weather could have been better organised - all great hotels have that power??

Absolutely beautifuly decorated

Paying for parking was ridiculous for the amount I spent on the room!!

The breakfast was good and the rooms were very nice and clean. We would come back next year to do it again.

Service in the restaurant for dinner was very slow and there was a shortage of staff.