WE had breakfast only once and it was an excellent spread. Mainly because my husband is a total vegetarian that we opted out on other days. However, there was enough for him as well. The staff in the kitchen downstairs and the staff at the Bar were very helpful especially the Chef whose name i forget went out of the way to prepare food for us whenever we asked for his help. Very nice guy. The food prepared downstairs is very yummy. Enjoyed sitting in the deck and the surrounding view gave immense pleasure for relaxing with a nice Cocktail in hand!

Cannot complain about anything in particular.

Very good location, friendly and helpful staff and overall excellent customer service.

The bedsheets are a little bit musty. Maybe housekeeping can double-check. Breakfast buffets were good, but have a weird placement of foods and drinks, to be honest. We didn't even know there's more food at the back because we honestly thought that's the kitchen and was firstly disappointed with the selection of foods we first saw. You might want to reconsider the food placement or maybe put a sign that there's more food at the back.

Easy check in no drama. Parking was easy and lots of space. I got an up grade. My room was massive as it had a bunk bed for kids, which I didn’t use. Bathrooms are clean and love the rain shower. Breakfast was massive. Lots to choose from. Wide selection of fruits. Hotel is next to the beach. Didn’t swim but took a stroll on the beach. There is a hawkers market in front of the hotel if u need to grab some food. We hired a car so was very easy to get around the island. Staff are very friendly and ready to help. Will definitely come again

Nothing

We requested a room on a high floor, which was provided at check in. The view from the higher floor room towards the ocean was spectacular at day and at night. The staff was friendly and helpful, although English was limited by some. The breakfast had a variety which changed regularly. Water was provided daily. House keeping kept the room clean on a daily basis. There is a food market in the evening right across the hotel.

There was only 2 English channels available on the streaming service. The hotel exterior can do with a paint.

I vacationed at the hotel in February 2025, with friends, and we were all very happy with our stay. The room was very spacious, clean, and comfortable and had all the necessary amenities. I had requested a room with a view, on a higher floor, and they were able to accommodate this - the room had amazing views of the beach, and the surrounding hills. Since our flight was early, they even allowed us an early check-in. The tapas restaurant is also excellently located with views of the beach, and the food is decently priced. Would recommend this hotel to anyone visiting Penang, and will definitely book again if I visit Penang again.

Great facility and location. Wonderful staff. Comfortable room. Front desk staff especially helpful and Maitre'd in dining room (Nov. 15th) was great. Seafood buffet is amazing!! A superb meal at that price.

Appreciate that some staff are in training but, maybe assess their training more regularly..... didn't appreciate being asked to review their performance as we BARELY had sat down. That can/should be gone at end of meal. Also, back to training, please remind staff to give patrons a moment to look at menu before deciding -- we felt a bit pressured(?) to decide the MOMENT menu placed in front of us. That said, staff ARE lovely and generous and pleasant; just need a bit of fine-tuning as they're learning. A small issue with hospitality on our last day/night -- our room wasn't refreshed. Staff delivered fresh towels: placed them on unmade bed, didn't take used towels or refresh the room in any other way at all. Not sure why. Curtains had come off track in one corner (just an irritant).

Very clean and comfortable

Parking entrance is relatively narrow for bigger car.

Thanks for special environment, warm hospitality and the beautiful sea view. I am especially thankful to Mr. Ridzuan from the reception department for his outstanding assistance. He went above and beyond to provide us with the best possible service, distinguishing himself among all his colleagues. I will never forget his warm welcome, which made me feel as I stay in my own home not in a foreign place, and this is the ultimate goal of all hotels. He truly deserves to be recognized as the best employee.

Before anything, I would like to extend my heartfelt gratitude to all the staff at the hotel for their exceptional service and dedication. Among them, Ziyana stood out remarkably. Her attentiveness and ability to listen closely to our needs were exemplary, ensuring that our stay was comfortable and memorable. Her commitment to guest satisfaction was evident in every interaction, and she consistently went above and beyond to make sure we had everything we needed. Ziyana's presence in the restaurant added a special touch to our dining experiences. We were always greeted with her warm smile, making every mealtime delightful. Her professionalism, combined with her friendly and welcoming demeanor, truly made her the best waitress we have ever encountered. In recognition of her outstanding service and the significant impact she had on our stay, I believe Ziyana is more than deserving of a promotion. Her dedication and exceptional skills not only enhance the guest experience but also set a high standard for the hospitality industry. Promoting Ziyana would be a fitting acknowledgment of her hard work and the remarkable difference she makes in the hotel's service quality. Also, Hompton By The Beach Penang in Malaysia was a delightful experience, and I am thrilled to share my extremely positive review of this hotel. Firstly, the hotel's location is exceptional, nestled on the picturesque Penang Island. It's ranked impressively among 215+ hotels on the island, signifying its prominence and appeal. In my honest opinion, this should be ranked number #1! What truly stands out is the hotel's commitment to guest satisfaction. The warmth and efficiency of the staff, combined with their attention to detail, make for an unforgettable stay. From the moment of arrival, guests are greeted with courteous service, highlighting their focus on personalized care and comfort.

Its by the beach. The hotel deck on the 1st floor where one can have a drink or meet friends. The room is big & comfortable. The floor has no carpet which I thought is good idea for a hotel located by the beach. Checking in & out was quick & easy.

The shower water pressure is a bit low. It is such luxury to have shower with strong water pressure especially in Msia where the weather is hot. The room has no carpet which is fine. But perhaps, a small, easy to maintain rug can be added to make the room looks nicer & the floor not totally bare.