A lovely welcome by the staff - receptionist came outside to help with the parking (there was a festival on and roads/car parks were closed) - she directed us to where we could leave the car. Room was a decent size, as was the bed which was very comfy. Complimentary toiletries and teas and coffees were of good quality. Location is excellent if you want to park your car up and just explore the town - couldn't be more central. This hotel is very very old, expect uneven floors and stairs and low beams!

Had we known that it was a spiral staircase to get up to our room on the second floor, we would have requested a first floor room. It was just about manageable, but would have been impossible for elderly/infirm. The TV was very small, more like a computer monitor - didn't spoil our stay but for those who like a big TV in their room, might not be enough.

Loved the feeling of the hotel, ancient , timbered, lots of nooks and crannies, full of character. Generally happy with the room and the Tudor windows and the bed which was very comfy. Roll top bath in the Bathroom with shower attachment, looked great, but the water pressure was not consistent, it did get hot, sometimes very hot! The bar was good, lots of atmosphere, not cheap but enjoyed it. The serving staff were great particularly the woman who served us breakfast the next day, the lady with the red hair and fab eye make up - she was a hoot. I'd go back to the hotel just because she works there ! We were woken by noise outside in the early hours, people who were talking very loudly and clearly coming back from a late bar or club but I know the hotel can't control this and to be expected when the hotel is right in the centre of town. I'd definitely go back, really enjoyed the stay.

Noise outside which I know the hotel can't do anything about,

The staff were great..Lorraine in particular, who made sure we were looked after.... There was a problem with a leak from the ensuite, so breakfast was on the house, and full attention was given.to ensure we enjoyed a lovely breakfast.

I didn't like the bath in the ensuite, I am not heavy, but as I stood in it for a shower it felt like it needed reinforcement, as it felt like it was going to give way at any point.. Fortunately it didn't , and was probably okay, but I felt uneasy in it, so I had a rushed shower., I was given a new room to shower in the following day, after a problem with a leak, and that walk in shower was perfect !

Receptionist helped us with our parking spot. Staff friendly, lovely old building, glad was on first floor as stairs bit of challenge being wonky. Great location, good food and drink. Nice and clean. Bath towels normal size and all clean.

Could hear everything that was said at bedtime from room next door which was surprising as old buildings usually have thick walls? Room 16 had no windows apart from a ceiling one, it had a blind but a lot of light still leaked through at 5 in the morning.

Excellent location in the centre of town! Car park at the rear for hotel guests only. The stairs up to the rooms would be a challenge for anyone unsteady on their feet - no lift. The room was small with a high small window so it was quite dark. There was no where in the bathroom to put anything! No handles in the walk in shower - no where in the shower to put toiletries! Breakfast was cooked to order & delicious. We ate in the restaurant & the food was very good quality & very enjoyable. The bar area is very busy & it was really hard to obtain a seat. Most of the staff were very friendly & chatty. Shops, bars, cafes, restaurants & riverside walks all on the doorstep!

There needs to be shelving in the bathroom to put toiletries.

Downstairs was a relaxing and comfortable experience, both in the bar in the evening and in the morning during breakfast.

We did enjoy our stay, however we found the room to be very basic and in need of some TLC and the price we paid for the room for 1 night was a little expensive considering the basic room lacking the TLC and no breakfast included. The cost of the breakfast was quite a bit extra on top of what we'dalready paid for a very basic room, however the breakfast was nice and the service and staff experience was both pleasant and friendly.

Amazing 16th century building. Right in the centre of town with a great market and interesting shops. Modern fittings in bathrooms. We had a private function room for family dinner of 30 including small children for which the staff were great. Good breakfast - table service, not buffet.

The downside of such an old building is some compromise on modern comforts. Water for shower very slow to heat up in the morning and when it did the pressure was very low. Uneven corridors and wonky stairs are very cute but not recommended for anyone unsteady on their feet! The private function meal was well organised with excellent service but a bit pricey for what was essentially pub style food. Saturday night in Nantwich is noisy for street-facing rooms.

Staff were amazing, breakfast excellent, location excellent. We were a group of 8 with bicycles, on a busy bank holiday weekend, with a wedding going on but they helped us in every way possible and did not make us feel in the way. They helped us carry the bikes up the old staircase. The hotel is full of character being over 400 years old.

Our room only had a skylight so couldn't look outside at all. Unfortunately they were fully booked so couldn't move us to another room. But they were so pleasant and helpful in every other way possible so it didn't spoil the stay. The room turned out to be quiet too and we slept well. The hotel is very old so wonky floors and steep stairs and there is no lift so not good for anybody with mobility issues. The was not an issue for us.

A well maintained Tudor building which, because it is over 500 years old, has wonky bannisters, creaky floorboards and a warren like feel of corridors. But the rooms are clean and comfortable and the hotel is right in the centre of Nantwich, with a handy small car park out of the back. The bar and eating area were nicely busy and friendly, with nice tributes on the wall for the pianists who have played the piano there. I hope the piano comes back to life again soon.

The hotel is incredibly old and therefore quirky, but the facilities were modern enough and clean. The bed was comfortable. The staff were all very friendly. The hotel is brilliantly situated in the town centre but we didn't hear any noise even though our room overlooked the shopping street. There is free car parking. We had the light breakfast for just under £10 and thought it was good value - cereal, toast, juice, we each chose an omelette, and tea or coffee. Would recommend this hotel highly.

We had two glasses of wine in the bathroom and thought they were expensive.