The hotel is excellent. Loved the view, the walkability into Madalena, and the service staff were incredible and went above and beyond.

The hotel restaurant is terrible. Overpriced for what you get. The service staff do not speak English well, so they did not understand basic asks like getting a check, or seeing the drink menu. The food was not at all worth the price. There are 2 excellent restaurants a 2m walk from the hotel, if they want to be competitive on food quality and service, they need to step up their game. The hotel is excellent, the restaurant inside sucks, plain and simple

Lovely new hotel with spacious room. Rooms were well serviced and cleaned every day. The swimming pool area is nice, and mostly quiet and peaceful. Car hire was reasonably priced considering the general pricing of hiring vehicles on the island. The restaurant in the hotel serves tasty food.

The breakfast was okay, but a bit more variety would be nice. The shower was temperamental. Often shifting randomly between ice cold and boiling hot.

Great bedrooms, comfortable beds, spacious bathrooms, fridge and coffee machine. Fantastic local restaurant 5 mins walk away. However very popular so must book. Most of the staff at the hotel were very helpful.

Given the standard of the bedrooms the breakfast room was dissapointing. The coffee was dispensed from an automatic machine. The fruit juice from concentrate, again a machine, as were the jams and pancakes. Given the high quality of the hotel this was surprising. Eggs were avaliable and on request they kindly cooked fresh ones. The sauna and steam room were out of action. This hotel is located slightly out of town next to an industrial estate. However it is possible to walk into town about 15 mins.

Lovely place with huge rooms, very clean, good breakfast available and indoor and outdoor pool.

Toilet paper not always stocked up on daily clean. Pool is a lot smaller than photos suggested. One of the pool umbrellas broken all week & just left folded down so shade was at a bit of a premium! Not central to town - a 10-15 minute walk along one straight road (or out and round coastal path) to get into town. Restaurant is very pricey - looked beautiful but luxury and expensive rather than grab a quick bite to eat!

The room was modern, very well designed, confortable and clean.

The property description for my stay deceptively mentioned a "sea view". There was no such thing. I had a great view of the Pico mountain though. No bottle opener or corkscrew while the mini-bar has items that require one. Shower hot-water seems to be running on some kind of pump resulting in the water temperature constantly changing from being warm to being warm/cold.

Good location (15 mins walk into the center of Madalena) with nice restaurants and coastal views / walks nearby. Interior design was lovely, and rooms were big. Hotel also very clean. Outdoor pool was lovely too.

The restaurant was heavily over-priced; tried to be too gourmet but somewhat missed the mark on quality, while being far more expensive than several other restaurants we visited on the island. Breakfast was also really basic / disappointing.

Very comfortable room. Location and view fantastic. Pleasant pool area. Access to the sea just a few steps away. Friendly staff.

There could be a few more sunbeds to accommodate all guests. Breakfast room not the most pleasant (despite view on Mt Pico). Spa area a bit small and tight to be fully comfortable.

A lovely new hotel, the staff is kind, the rooms are big and there is a kitchenette. the hotel's restaurant is very good. we had a great time.

The breakfast could be improved with fresh vegetables and a better coffee machine. If there is a kitchenette in the room then it would be nice if there were kitchen utensils, and a set for washing dishes.

This was a really nice hotel. Our room was large and comfortable. We used the indoor pool and hot tub which were nice though closes at 8pm. The restaurant was a bit overpriced and did not have many non-seafood options but the food was good and the atmosphere was elegant.

It would have been nice to have the pool facilities open later.

Spotlessly clean, welcoming staff, very spacious and comfortable bed, great breakfast and nice sauna. It’s a walking distance to access to a sea swimming area and the unesco winery. We could see mount Pico from our window. Perfect stay.

I’m not sure what to say, everything was perfect.