Room was excellent, good size, nice bathroom, well equipped and easy to access. Breakfast was excellent too, lots of options for cooked or cold foods. Service was caring and efficient. Only had dinner on one evening, steak was cooked as I like it, and overall a very enjoyable meal.

The system for guest parking charges needs improving. Whilst it is free for guests I received parking fines from the company who manages the parking. These were cancelled at a later date and were the only negative element of our stay. More care needs to be taken so that guests don't receive the fines in the first place.

The room was lovely very clean and everything you needed the bed was very comfortable I was given an upgrade which I was very appreciative of. Breakfast was very good and lots of it great price and service. I would highly recommend

The dinner being a steakhouse I ordered rump steak which was very disappointing I love steak and this was cooked how I like but was very chewy and lots of gristle the mushroom was over cooked and dry the chunky chips were the best thing on the plate, service was very quick and good just put me off going again …. Such a shame

The location for the marina is excellent - just across the road. Staff were all very good, professional and helpful. The room was large, comfortable and clean with a nice large and comfortable bed. The restaurant was exactly what we needed, good basic menu, well cooked and reasonably priced.

The TV remote didn't work properly but the staff were responsive in sorting it out. We requested that a 'take away' continental breakfast be left for us as were leaving very early in the morning. Unfortunately this didn't happen which was a bit disappointing after breakfast had been paid for.

Really great stay, good overall customer connection, quality food and beverage as well as breakfast. My room was cosy and inviting and very tidy with everything you need. The pillows are to die for I didn’t want to leave my bed but had a work meeting to attend. Really relax atmosphere and good ambiance. I travel a lot for work and this was one of my most comfortable stays and my room was excellent!

Majority of staff really did their best to engage, 1 person did not so much and could have tried more as it wasn’t that busy and they had an opportunity to connect with a customer. I am an Area Manager with the hospitality industry and these personal connections are everything to retain and build upon new customers. Someone like myself is a great opportunity as I travel to Southampton at least once or twice a month for my meetings and I could add an additional £150-£250 a month per stay and your establishment could be my regular of choice. That could be an extra £250x12months = £3,000 annually which is easy money for any business especially with the economic climate every penny counts. Just wanted to share this constructive feedback as I feel it’s a fantastic place just need a minor tweak.

Beautiful room, a little small but made up for by the gorgeous detailed decoration and cleanliness. Fresh milk provided in the fridge without having to ask. Nespresso machine & coffee pods. Room was very quiet (upstairs at the back away from the road). Lovely quality breakfast.

Pillows - all 4 pillows were the same, and disagreed with my husband's neck. Some hotels offer a "pillow menu", ie variation. The bathroom was rather small and had nowhere to put things down. The upstairs room got rather too warm overnight (but I could have opened the window further).

Absolutely superb for the last-minute deal price I paid. Great welcome in the bar and very professional and friendly management and staff, very dog friendly. The rooms are exceptionally comfortable and have everything, fan, kettle, coffee maker, selection of teas, bottle of water, hot chocolate and biscuits, more towels than you need, large tv, even a radio, iron and ironing board, hairdryer, fridge (with fresh milk, nice touch), shampoo, body wash and conditioner in dispensers in the shower ... everything! The shower was excellent. Good easy wifi. Room 5 has a decent view over the boatyard. The room is double glazed so would be quiet, but for it being so hot I had to leave the windows open. Still slept very well. Location is perfect for exploring the Hamble river and country park. In the bar, I tried the roast aubergine main course and it was excellent. Can't wait to return to this place.

The room was VERY warm (it was one of the hottest days of the year) and needs more ventilation because it was hard to cool it down overnight even with the windows open to their max allowed extent. It could also do with some frosting or blinds or something in the lower half of the windows because the thick, heavy curtains mean you're either naked and on show or you're going to get no air! There's a dodgy floorboard in Rm 5. Be prepared to pay £7 a pint.

It was fun to find that our rooms were in a separate single storey building round the back of the Steakhouse rather than above the restaurant. This meant they were quiet. Bedrooms and bathrooms were clean, decor and furniture really lovely and good quality, attention to detail, felt luxurious, beds very comfortable, tea facilities and goodies great, our dog was welcome for £20 extra and was given a really cute package that included a doggy bed, blanket, bowl, ball and treats! Nice touch! We enjoyed an evening meal in the Steakhouse and found the staff to be very friendly. Plenty of free parking on site. Happy with our stay :)

Would have been a bonus to have breakfast included in the price.

Loved the fact that you didn’t have to go through the pub to get to rooms, and it was nice to have a small table and chairs outside the room too. Fridge in the room and I was given fresh milk for tea/coffee. Food was good in the bar, plenty of choice, breakfast was also good with a small continental option followed by a choice of hot dishes.

The fan in the bathroom stayed on all the time, would possibly disturb a light sleeper. Fire alarm went off at around 7am, I followed the instructions on the back of the door to the meeting point but no staff members came out, and the alarm went off after a few minutes but there was no communication on the fact it was a false alarm until I asked when checking out

We arrived late off the ferry from France - we rang ahead and the manager couldn't do enough for us - when we arrived, a beautiful platter of sandwiches, crisps and salad had been made for us, followed by a choice of desserts; all washed down with excellent, ice-cold wine. Very accommodating and pleasant staff. Good choice of breakfasts (not very hot though, but well-cooked). Parking safe and quiet, with plenty of room on site. Pretty room with comfy beds.

The heating in the room and bathroom was off - it was a cold April night - there was no thermostat in the room but we did find a thermostat in the hallway outside - however it was locked in a plastic case to prevent tampering!

It has a really little holiday feel to the set up of the rooms, the rooms are welcoming and warm, clean and loved that there was milk provided with additional option of alternative milks if required really nice touch. Really liked the restaurant, had a good menu and caters to all dietary needs, the Sunday roast was really delicious, the veg & Yorkshire puds are bottomless, overall very filling. Felt very welcome and it was reasonably peaceful. Free and easy parking. No complaints perfect get away.