Very warm comfortable rooms and common space. Family was big enough for the three of us. Nice with coffee, tea etc in the room and the kids enjoyed the milk and cookies delivered to the room. The hotel is located in lovely grounds with a nice walk. Also quite ok location to walk 15 mins to catch bus into central Edinburgh. My son loves planes so great to be on the flight path! The staff at reception and who took us to our room warm and friendly The breakfast spread is good and I appreciated the plant-based options

The staff at bar and restaurant could have more training. The food at dinner also took a long time- 40 plus mins which is too long with kids- but once it came it was good Limited pool times for kids and children can’t use the Jacuzzi

Every part of the stay felt worth the time & money. The spa was an excellent experience, with easy access from the hotel. Additionally the room was very nice and bright, with an extremely nice & warm feel to both the room & bathroom. The bathroom and room felt very luxurious & I would definitely come here to stay again with my partner. The dinner in the Brasserie was some of the nicest food I've had in a restaurant in this country in a long time. I've been to Japan and had duck there, the duck I had on Saturday night honestly was comparable. All credit to the fresh ingredients and skills of the chefs to put together some delightful plates. I finished my meal with a lovely Old Fashioned, which I order in most places I go, and was extremely smooth and well made. The evening meal and drinks were a real highlight to our stay at the hotel. I would come back just for the restaurant food alone.

The view of the car park seems to be unfortunately a common characteristic among the 3 floors of rooms we were in & amongst, especially considering the beautiful scenery that surrounds the place, I feel the decision to have most of the rooms looking at nothing but the car park, is definitely something that detracts from the place. Not really a nice thing to look at in any location. The restaurant experience of the food and its decor or table set up, didn't quite feel like it matched - with the food by far exceeding the restaurant look & feel, unfortunately.

The staff were super friendly, especially Stephanie (who gave excellent wine recommendations and chatted with us for a while over dinner…excellent customer service!) and Muir (who was very polite, funny and provided everything we asked for) The bed was exceptionally comfy (I slept the best I have in a good while!) The TV at the end of the bath was a big bonus. The food was delicious, all our meals there were 10/10 Having Clyde the Highland Cow greet us in our room…we had to take our own one home with us.

Everything was excellent, no complaints at all.

Lovely setting. Staff very friendly and helpful, and Porter actually refused a tip! One of our party had a sudden family bereavement the day we arrived and staff were patient, understanding and helpful in cancelling one of the 3 rooms we had booked and one of the treatments at no cost.

Lunch and evening meal were just ok so we were a bit disappointed. Menu unclear about suitability of food for vegetarians/vegans. And when asked, staff didn’t know either, although they were happy to check with kitchen. Staff also unsure re ingredients of other items on menu. To be fair I think they said it was a new menu they weren’t familiar with. I had a Salt and oil scrub in spa and think 25 minutes was not enough time for the therapist to do a thorough job or for me to relax. Other friends felt the same about their 25 minute treatments. I think £60 for 25 minutes is quite dear. Disappointed that spa building was short walk away from main hotel building.

My room was great and I always love having a robe. The staff was very friendly and helpful, especially the young man who took us to our rooms, carrying a whole lot of our baggage. I loved the swing under the big tree on the grounds. The grounds were lovely and it felt like we were staying in a park.

One of the reasons I reserved here was so that my adult grandchildren could use the pool and hot tub that evening. They took the long walk in the rain to the spa building and found it locked. My 16 year old grandson used the pool briefly earlier but was disappointed that it was shallow and crowded. It wasn't the experience I had hoped for.

Staff were very pleasant and helpful at all times. Breakfast was excellent. Rib-eye steak was cooked to perfection, absolutely delicious. room was clean and comfortable.

Single track access road from The Glasgow road wasn't ideal, too narrow and too few passing places. The access road at the spa end of the complex was better, but could be widened in places to improve it. Despite plenty of signs, the hotel is like a rabbit warren and it took time to remember the way to our room! The first lift seemed only to go from 2 to 1, might be good to have a note explaining that you couldn't get a lift to go directly from 2 to 0.

Property was lovely and spa facilities were excellent. All staff we met were very friendly but professional and nothing seemed too much for them to do. Breakfasts each day were really good with a very wide choice of continental, cooked from the hot buffet or from the a la carte breakfast menu. Dinners were also very good, and the steak was perfectly cooked when asked for 'rare' which is a rare situation! Also, one of us was vegan and the hotel were very accommodating, be it in the room with non-dairy milk substitute and even a whole pack of vegan-friendly biscuits, or having a good vegan choice on the breakfast and dinner menus and researching whether wines were vegan, too.

The weather, but even the accommodating staff couldn't change that!

Very comfortable room. Delicious food - really enjoyed our evening meal, stands up as a proper restaurant (which often hotels don't). Very dog friendly place. Staff were great. Shower and bathroom were great, love having a tv in the bath, really indulgent! Breakfast was excellent.

Dog friendly dining area is the lounge, which was comfortable but very low sofa seating which is not great for dining.

Breakfast and dinner was amazing, great options especially when it was the buffet! The room was lovely, great views and very clean. The spa facilities were really nice too, and I loved that wellies were provided at reception for people to be able to go out for walks in the surrounding areas.

Staff were friendly on the most part but of the front desk staff were a little hostile which really wasn't great for being front of house. The spa was lovely but wasn't expecting to have to walk outside to get there, that was a bit of a dislike especially when you want to be able to go in your robe straight from your hotel room. Also a small change I would have showers in the bathrooms rather than just shower heads in a bathtub.

The facilities were incredible - the spa, hotel restaurant (some of the best food I had whilst in Scotland), the bed linens, the grounds (which had endless woods/trails/beautiful peaceful walks/runs to do), and the bespoke catering to support me having my two small dogs with me. I will be going back!

Nothing - all was incredible.