The hotel is beautiful, lovely setting.

Room size was a little small but we did have a “cosy” room.

Great staff at the hotel from check in desk, restaurant staff and the friendly cleaners. Everyone we spoke with was helpful and if we asked a question it was promptly replied to and dealt with. Given the age of the buildings and the historical links to the adjacent abbey there was a helpful booklet explaining the use of the buildings over the past centuries and its place in the town’s history. Great touch from the owners. Plenty of local information available at the desk and the local visitor centre was only a 10 minute walk away.

Not a fault of the hotel but personal ones, the pillows could have been firmer and given that my wife had difficulty in getting into the shower a grab handle on the shower would have made access and egress simpler.

Recently fully renovated in a very quirky style. Beautiful large room in the old part of the building with an immense sense of history while also offering every modern convenience. Our room had a huge bathroom with shower and roll top bath tub with a comfy window seat overlooking the old Abbey. All staff were exceptional in friendlyness and efficiency but I would like to give a special mention to mention Nicky from the Bar/Dining room, Emma the dining room manager and Robby the friendly Night Porter who helped me after hours and then watched over our sleep… nothing was too much for them. A real highlight of our stay was the tour through the Abbey gardens, guided by Andy. Full of colorful surprises and beautiful topiary the gardens are a delight! Thank you to Andy for a knowledgeable tour!

We loved everything

I stay at the Old Bell quite often, three or four times a year for a few nights. I love the interior design, Mellissa White and Polly Fern wallpapers are a particular favourite of mine . I love when I turn up that there is a friendly face on reception that asks you about your journey takes you to your room if you need a hand with your luggage . You can come and relax in the beautiful lounge /bar with a glass of fizz (complimentary on arrival) and enjoy the surroundings in this ancient building . The building is right next door to the Abbey which is pretty glorious. The food in the hotel is really good and is popular with non residents too. The breakfasts are amazing (and substantial). The bar manager made my daughter a salted caramel espresso martini which she said was the best cocktail she’d ever had (praise indeed) . I have stayed in cosy rooms and grand suites here, all of which have been clean and comfortable with bold design choices that work. My favourite rooms are in the main house with stone mullion windows looking out on to the medieval street and countryside beyond.

Beautiful hotel, very nice interior, friendly staff. The rooms are clean and have all required amenities. Conveniently situated, within easy access to all the lovely Cotswold villages. The breakfast options were really good.

The hotel was quite busy, the staff felt overwhelmed - rather long waiting times to order and get food, both at dinner and breakfast. At some point, it was easier to get up and order at the bar rather than waiting for table service. The coach house rooms are small and warm even though there is a small fan in each room. No EV chargers on site.

staff were amazing and facilities are well kept with beautiful decor / ambience and a quiet / relaxed feel to them. Outdoor area I thought it was larger but that's my mistake from the photos. Room was nice and clean, a bit on the small side for 2 friends but that's on us, not the hotel. Dogs were welcome, everyone was very kind to them. Food was also really nice, highly recommend dining there.

I would say that it is a bit pricey to go there with more than 1 dog since they charge per dog, not per room. It adds up quickly. Parking was available albeit limited.

Oh what a lovely hotel. Stylish, comfortable with pleasant staff. We were offered a welcome drink upon arrival, which was a nice surprise. The parlours were so nice that we hardly explored the town, mainly we just spent time in the hotel. The breakfast was delicious and included specialty coffees. The hairdryer was Dyson. Everything was exceptionally clean.

The bed was very soft and we woke up with sore backs. The bed was also a little small.

Decoration is great, very cosy interior design. Food was very good. Staff was very friendly and willing to help / solution-oriented. Right in the middle of the village, can walk out of the door straight to the river/field walks.

The rooms outside the main house are not correctly advertised. The ground floor ones are right outside the parking, you literally have cars right outside your window. We didn't come to Malmesbury to feel like we were on a Tesco car park. Fortunately, the hotel staff worked things out and gave us a room in the main - and absolutely gorgeous - house, which resolved everything.

The hotel is very central to Malmesbury and has its own parking. The staff were very welcoming and helpful. The glass of prosecco on arrival was a nice gesture. Our room was in the coach house and we could access it either via the hotel or via the car park if we wanted to do so. There were several menus ranging from reasonable to expensive and several places to eat. Breakfast was very good. The age of the hotel and the decor provides a good ambiance. It rained a lot when we were staying and the lounge with log fire was a comfy place to which to retreat. The hotel is next to the Abbey which holds the sarcophagus of Aethelstan, first King of England & worth a visit.

Although there was a central light and several lamps, the lighting in the bedroom was quite dim. It would have been helpful to have a mirror on the wall or on the dressing table next to the hairdryer to see what you are doing when drying your hair.

Great location, large room/bathroom, nice sitting area, numerous quiet sitting areas throughout the downstairs, both outside and inside, which we used daily. Location next to the Abbey gives it views from several aspects.

No lift and definitely getting older , but it’s a listed building and I knew before going, but if stairs are a problem for you beware. We were on the top floor, but only two flights, and not really a problem for us, just be aware.