-staff at the reception and conceige ae extremely friendly and professional/very helpful for the further information -great location easy access to anywhere -extremely clean and modern facilities -breakfast is expensive but good at the value, we are happy

-breakfast menu arrangement a little confusing -first time breakfast is very pleasant staff cheerful/ second time breakfast the leading lady is not very friendly, guiding us to an unpleasant table, when we asked the service twice, she politely answered yes and nodding but we never get what we requested,

Room was spacious. All hotel staff was very helpful and cordial. Ms. Muse and Mr. Alex at the front office were most helpful and responsive to our needs. Ms. Alpiger - Manager Guest Experience gave excellent recommendations to our queries. Mr. Jorge Cruz in charge of baggage handling always had a smile and was most efficient and attentive. Location of the hotel is convenient both for sightseeing and shopping.

Due to buildings all around the hotel, there is no view out of the window. Housekeeping was not consistent.

Excellent hotel, with air conditioning that made a lot of difference during our stay, as we went in the summer and it was very hot in Zurich. Be aware that some central hotels do not have air conditionin. It is a 10-minute walk from Bahnhofstrasse and a block away from restaurants and a market. The rooms are larges and the breakfast is amazing.

The price is really high, but the infrastructure justifies the value when compared to other hotels in this region.

The food was exceptional. Simply outstanding. The best cup of coffee in the world! The concierge was wonderful , warm and very helpful The reception team were fast efficient and outstanding in their service to us . Very impressive team with personalised tour of the property provided to our family upon our arrival.

Loved everything about Park Hyatt Zürich

Even before arrival there was excellent communication with guest Managers to prepare certain items in the room. They were excellent rooms, very nice, clean, quiet and connected. This hotel has the friendliest staff I have seen so far. People are very professional and polite , always smiling and asking if we need anything extra. The location was amazing in the centre of Zurich , close to everything whether on foot or by tram. The room service was great and so was the food and service in both the restaurant and the lobby cafe.

Nothing. Everything was great

Comfortable room which was a good size. Friendly staff on reception and in the restaurant. Perfect central location.

Awful coffee and tea. Very expensive.

Staff were amazing. We couldn’t get early check in (just flew in from Miami and were exhausted) BUT they sent us to an incredible old restaurant in the hotel car and we were well looked after. This began our amazing stay 5 nights at the hotel.

Everything was top notch - very friendly stuff and a very knowledgeable concierge Julien. Breakfast was second to none with ample options

Not enough cabinets

My wife and I were struggling to get tickets to the Ed Shereen show and Sanjin not only assisted us t get the tickets but also made sure that we got the best seats at the show. Sanjin is really a gentleman and one of the best concierge that we have come across. We wish him very well as the Onyx and restaurant staff for their great service. W e will certainly recommend this hotel to our friends.

Location Friendliness of staff Special mentioning to Mr Kristian Panzner for his exceptional service

The Spa area does not really fulfill the set-up one would expect from a 5 star property. The treatment was good though