I recently stayed at a new hotel in Sarajevo with my family, and we were truly impressed. From the moment we arrived, the hospitality was warm and welcoming. The staff was courteous, attentive, and always ready to assist with any requests. The hotel itself is modern, clean, and beautifully designed. The rooms were spacious and well-equipped, offering both comfort and functionality — perfect for families. We especially appreciated the attention to detail in cleanliness and the daily housekeeping service. The location was ideal for exploring the city, with many major attractions and restaurants within walking distance. Breakfast was fresh, delicious, and offered a good variety to satisfy all tastes. Overall, we had a wonderful stay and would highly recommend this hotel to families or anyone visiting Sarajevo. We look forward to returning on our next trip. Thank you to the entire team for making our stay so enjoyable! Qasim

No thing

Passing through for one night, we had early check in. We booked the VIP suite and it was great, free water, fruit and sweets left out for us and the mini bar was stocked with non alcoholic drinks. They made up a sofa bed for my son and I had the seperate bedroom. Shower was fine and the living area was fantastic, TV received all foreign channels in all languages. Staff were very friendly and welcoming and place was very clean. The breakfast was fine for us, cereals, toast, sweet things and coffee. Nothing was too much trouble for the staff to help us. The price for what we had was very cheap when compared to the UK An added extra was the toiletries, shower gel, shampoo, cotton buds, shower caps, they thought of everything

We booked this as it's close to the airport and we had an early flight, literally a five minute drive from the airport. Not an issue for us but there's not a lot within walking distance, but taxis are so cheap in sarajevo you can get anywhere very cheaply and there's the tram.

Room was big enough for a family of four. Beds are comfy and the small fridges really help. Staff was amazing, very receptive and always willing to assist you.

Breakfast is not the worse we have already had, but definitely there are lots of room for improvements. First of all, we are all woke up with the smell of things being fried... (and we were in 3rd floor), so maybe a better exhauster in the kitchen area. I didn't understand why the smoke detector have not been activated as we were filling really smoked every morning. In addition to that, the bathroom is really small and has not a door on showers area, so everything gets wet after taking a shower.

Location at the center and close to airport and other attractions and good access to the main road

- Lack of room services. Booked 4 days and no change to the towels neither bathing supplies - Limited and fixed breakfast after 2 days you get pored with the menu - Although I booked VIP suite but the toilet is very small

The staff were amazing we only stayed for stop between flights. The hotel collected us from airport and dropped us the next day. We would have missed breakfast due to leaving to early they made up a little lunch box instead, gave us water and free coffee in the morning. Very pleasant, enjoyable experience. hotel was clean with good facilities and very close to the airport. I would most definitely recommend this hotel. Thank you so much for all you did as I was a women alone with a child. They really supported us and made us feel safe and secure during our stay.

everything was great, extremely good value for money and location

First of all, I have been taking care of amazingly well from the moment I arrived since my smooth check out, where I was given proper lunch box for take away, as I couldn’t benefit from the nice breakfast service, as I had to leave quite early. The staff members and receptionists especially, were very kind and supportive during my stay. I didn’t miss out on anything. Furthermore, I am very happy to be able to book a place at this hotel and on this way, I want to thank everyone who is working at this hotel. Much respect and appreciation to the New Hotel. Absolutely easy and confident to recommend.

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Look location, decent quality well maintained. Parking available!

Bathroom very small.

very clean property, comfy bed very nice bathroom.

The breakfast could be improved but it was okay. The location was a bit far from the old town but we had a car so it wasn’t too bad. it took us about 15 minutes drive to get to the city centre so if you don’t have a car you need to think again. there’s nothing much happening around the property but there is a petrol station very close by and 15 minutes walk to McDonald’s.

The excellent location and warm hospitality from the owner Mr. Sayet to the staff Salma and Fatima

It’s a structural issue where the room door was half opened. I spoke to the owner about and advise the solution. hopefully in my best visit the problem will be resolved

Reception (Fatima) was very nice. Breakfast was good.

The room was spacious, but the bathroom was too small and really not ergonomic. Some parts were broken.