Great transit hotel, fine for a night or a few nights. Convenient free bus transfer from bus transfer station inside the airport. The Bus station is well signposted and there are poster for the shuttle minibus. This ran every 30 mins and took less than 10 mins. Hotel was clean, good restaurant and breakfast. Very helpful staff, who were eager to please. There's a gym if you are keen to exercise and a swimming pool to cool down. The outdoor space backs onto a dual carriage way and the airport - OK for a day or two. I was pleased with our choice - worked well as a transfer.

Nope.

Wow! If I could give 6 stars I would. From the minute the friendly driver picked me up to when I was welcomed at the front desk, sorted with an early book in, served room service, went to the gym, to delicious breakfast and more I was met with flawless, fantastic, kind and genuine service. The food is incredible, everything is clean and well kept.The staff are absolutely wonderful and add so much to such a stunning and well run hotel. I've already started suggesting this stay to my friends.

There was some minor cleaning misses around base of toilet, around base of shower etc but really minimal complaints.

This was our second stay during our holiday break, and once again, it was a fantastic experience. The staff were exceptional – friendly, professional, and always willing to go the extra mile. The rooms are well-appointed and comfortable. I was happy to see that the TV channel setup issue we experienced on our previous visit had been improved. Our friends did mention that their TV channels were still not set correctly, so there may be a bit of inconsistency there. A special mention to the Food & Beverage Manager, Ms. Telang Pitso – such a kind-hearted individual. Thank you for your warm assistance on arrival. It really set the tone for a wonderful stay. Dinner was another highlight – the food was outstanding, beautifully presented, and the service was excellent. Compliments to the dinner team for a memorable evening. We also truly appreciated the early check-in on the day of arrival – it made such a difference after a long journey. Overall, another excellent stay. Thank you to the entire team for your hospitality. We will definitely be back again!

TV channels to be set correctly across the board

My mom and I stayed at this beautiful hotel for one night prior to our overseas flight. The proximity to the airport was the reason for choosing this hotel, however, this hotel is suitable for longer stays as the rooms are so comfortable. The staff were amazing. From the moment that we checked in, we had superb service. We had dinner at the restaurant and the food was not only amazing but in such generous portions that we could not finish our meal. The shuttle bus to and from the airport was a bonus! We will definitely choose this hotel again should we need to be close to the airport.

Nothing

Everything was beautiful and we'll kept and clean. Food was really good and the service staff always had a smile. Location is close to OR Tambo airport. Shuttle service was an experience and overall I would stay over again.

Unfortunately being so close to the highway and the planes, the hotel can do with a bit of better soundproofing as we did come from a place that was dead quiet. But overall that is something I trust is difficult to change due to location. My wife was forced to wear shoes at the dinning area which is understandable. But the way it needs to be directed could be asked a bit less like someone is going to die if she doesn't wear shoes. But overall that was our preference. It's a beautiful hotel and it's a definite spot to stay if you are passing through.

The staff was very friendly and helpful and did an amazing job with assisting us with our luggage. The buffet breakfast was the highlight of our stay! This was absolutely amazing and once again the staff were very helpful at breakfast. The shuttle pick up from the airport and drop off was so comfortable and easy to locate. The staff and the night and morning bus was very friendly and helpful!

Our shower in our room was not clean at all. The shower glass was filthy. The drain was also blocked so the water kept building up in the shower.

I really enjoyed my stay. The shuttle service was extremely convenient, running every half an hour from and to the airport during the day (can be arranged as needed after hours as well). The room was clean, well equipped and very comfortable. I ordered room service for dinner, very easy to order, fast service and a lovely meal. My room was quiet and dark with the curtains closed, and I had a fantastic sleep! All staff were exceptionally friendly, professional and helpful. The price was fantastic compared to other hotels near the airport. I will definitely stay here again in the future when travelling through Joburg.

Everything overall was perfect for me! The people working there were all friendly, helpful and nice. Everyone talks so nicely to you, I mean you really don’t get that often around Europe, so I was impressed. Even though the airport was just across the street and the highway right there, it was still quiet and I slept like a baby. The food in the restaurant was excellent and the breakfast was also rich and looked good, but I didn’t eat a lot myself, as I usually skip breakfast in my everyday life. So I would recommend!

Maybe just the floors in the rooms could be a bit cleaner, but it’s not a big deal.

Enjoyed the dining and sitting area as we were able to sit around and play cards and socialize. We were staying for a few nights to await another flight and to try and get over a little bit of jet lag. Staff were great. Breakfast was excellent. Good location near airport with shuttle service.

Room set up. Did not enjoy the shower in the middle of the room with only a curtain. Room was a bit small with very little room to place suitcases and larger items. Floors were not as clean as I'd like.

The bed was comfortable and the overall stay was good given the price. The staff were very helpful and accommodating. I was given a late checkout given the departure time of my flight The food at the restaurant was delicious, especially the muscles and hamburger. The overall price for food was good. The complimentary water and champagne upon check-in/check-out were well received, The free airport shuttle was appreciated

Breakfast was not included in the price The wifi did not work initially, and I had to return to the front desk for assistance The mini fridge did not work well, the shelves were not secure, and it appeared that someone spilled coffee or tea in the refrigerator, and it was not cleaned well. There were also no washcloths available in the bathroom. There were no ribs on the menu