We had an amazing stay at Bamboo Hotel & Spa! The staff was incredibly friendly and went above and beyond to make our stay truly wonderful. A special thank you to Julie, who took care of every single detail before, during, and even after our visit. Her energy, shining smile, and helpfulness made everything smoother—from organizing our transfers and tickets to Fansipan, to sharing great local tips. Our room was spacious, very clean, and comfortable. The swimming pool was a real highlight, offering a breathtaking view that made it the perfect place to relax. We also tried the herbal bath followed by a body massage—definitely worth every penny! Highly recommend this place for anyone looking for comfort, care, and a bit of pampering in Sapa!

The location is conveniently located as it is not too far from Sapa centre and not to rural for basic amenities and local food. A big shout out to Ms Julie who has been very helpful in guiding and assisting us in our day to day planning and things to do. Plans around Sapa was made either on the day or the day prior and she has helped a lot with the decisions made. Very thankful for her help!

Not something to not like but it would be great if a bottle of body lotion can be provided as well.

We had a mountain View room which was pretty special, great views. Room was very nice, nice big bath, seperate shower, staff and breakfast/view was excellent. The infinity pool looked great but too cold for us, had an indoor heated pool as well, we didn't visit that. Plenty of restaurants nearby. Really enjoyed our stay in Sapa, I do like a mountain view and Bamboo had it.

No chairs on verandah and not private from the other view rooms, we were lucky there but had to get the large inside chairs out on the verandah to have a few drinks enjoying the outside view. My wife commented being a five star property their was no bath oils, lotions, conditioners etc ( we travelled light for those 3 days expecting those things to be supplied) the shampoo supplied was the worst ever, we all commented on this, need to improve all that there? Beautiful big bath, had to put hand soap in it?? A bit of a walk up hill to the centre of town if your not as mobile, was ok for us. Being hassled and followed constantly to buy trivial small purses all the time was a bit of a hassle if your not used to it, we are but was full on for the first day or 2.

Everything was wonderful, the staff are really friendly, views are amazing and the accommodation was clean and comfortable.

We had the most incredible experience during our stay at Bamboo Sapa. Everything from the beautiful room and stunning mountain views to the delicious food and outstanding service exceeded all expectations. This was truly one of the best stays we’ve ever had. What made it extra special was the warmth and kindness of the entire staff. Every team member went out of their way to make us feel welcome and cared for. A heartfelt thank you to KC, whose thoughtful guidance and support made our stay seamless and enjoyable. And a huge shout-out to Jenny, who went above and beyond to help us with external bookings, your effort didn’t go unnoticed, and we’re so grateful for everything you did. We left with beautiful memories and full hearts. Without a doubt, we’ll be returning again. For anyone considering a stay here: don’t hesitate — Bamboo Sapa is worth every moment.

10 Stars - Unforgettable Stay with Exceptional Service Our stay at Bamboo Sapa Hotel was simply unforgettable. From the moment we arrived, we were blown away by the stunning, priceless view of the mountains and valleys, truly one of the most breathtaking sights we’ve ever seen. Every morning, we woke up to a picture-perfect scene right outside our window. The hotel itself was spotless. Our room was immaculately clean, comfortable, and thoughtfully maintained throughout our stay. The breakfast was delicious, with a variety of options to choose from, everything was fresh and flavorful, giving us the perfect start to our day. But what truly made this experience stand out was the incredible customer service, especially from Julie, who went far beyond what anyone could expect. After we returned to our home country, my sister realized she had left her phone inside the room's vault. We thought it was lost forever. I contacted the hotel, and Julie immediately stepped in with kindness, calmness, and efficiency. She was extremely helpful and accommodating, treating our concern with genuine care. She personally oversaw the entire process of getting the phone back to us. Despite two failed courier delivery attempts, she never gave up. On the third attempt, she arranged for the phone to be sent via human handling, and we finally received it safe and sound. We were so touched by the time, effort, and personal attention she dedicated to helping us. Julie, thank you from the bottom of our hearts, you turned what could have been a stressful situation into a beautiful reminder of how compassionate and committed people can be. Bamboo Sapa Hotel is an incredible place to stay, not only for its views and comfort, but for the amazing people like Julie who make it truly special. We will definitely be back!

Some of the other staff were a bit difficult to communicate with. I hope they can improve their understanding of basic English terms, especially for things like hotel areas, amenities, and basic directions. However, this was a minor issue and did not take away from our overall wonderful stay.

Location! The room we booked had the mountain view which was phenomenal. Fog covered mountains were so beautiful and breathtaking. Staff were friendly and helpful. We had an issue with the toilet, once informed they arranged for someone to come and fix it up within a few minutes. Impressive service!

No negatives really, everything was pretty good.

Firstly, the welcome we received on arrival was warm & enthusiastic. Our room, on the 8th floor was, spacious, clean & had amazing views of the mountains. The customer liaison officer, KC , introduced himself as we sat downstairs waiting for our room & from then on ensured we had what we needed, were happy with everything & helped us with some activities we intended to do. Nothing was too much trouble & he made the time to speak to us each day, responding to a couple of small issues with the room. All the staff are freindly & helpful. The hotel is close to everything you could need in Sapa. Great breakfast too: the pho is amazing, but there are Westerm choices too. I had a herbal bath & steam bath, while I was there, which was so relaxing. Highly recommended this hotel. Thanks, KC, for making a difference.

Our stay at Bamboo Sapa Hotel was nothing short of wonderful. From the moment we arrived, the staff greeted us with warmth and genuine hospitality, making us feel truly welcome. The facilities were top-notch—clean, comfortable, and thoughtfully designed to enhance the natural beauty of the surroundings. Breakfast each morning was an absolute feast, offering a wide variety of delicious local and international dishes that set the tone for a great day ahead. This hotel exceeded our expectations in every way, and we wouldn’t hesitate to recommend it to our friends and family. We’re already looking forward to staying here again the next time we visit Sapa!

Our experience at the Bamboo Sapa Hotel was absolutely perfect! From the moment we arrived, everything exceeded our expectations. We were delighted to receive a complimentary upgrade to a room with a breathtaking mountain view – the scenery was truly unforgettable. The staff was extremely friendly and professional. A special thanks to Julie, who was incredibly helpful with travel tips and recommendations around Sapa. She took the time to connect with us personally, which made us feel genuinely welcomed and cared for. The breakfast was delicious, offering a wide variety of fresh and tasty options – the perfect way to start each day.