When we reach at the hotel, it took a quite longer time to check-in to the hotel, but the hotel staff was polite even though there was little language barrier. Nevertheless, the superior staff was so great and helpful. They even help you to clear your doubts about your itinerary or climate. The staffs were very patience. The baggage carry system was so good there. You can even trust them completely to leave your bags there if you plan to check out early. The room was so exceptionally clean and bathroom was so good with complete facilities. Towels and face towels were clean. Our room was in lower floor so the view was average. However, I think the view from the cafe will be great I guess. But the time that we went it was covered with fogs so we couldn't get a proper view. The breakfast was exceptionally good. They had a lot of varieties like soups, salads, breads. They might give more complimentary gifts such as snacks/tea/coffee sachets in room. They can have more halal food to make it Muslim friendly.

the room was spacious, very clean, we could see the mountain view clearly. the buffet breakfast had a wide range of cuisine.

The hotel is located at the outer part of SaPa city, if you're traveling with elders or people with difficulty to walk, it might be difficult because most of the attractions are at the center of SaPa. if you are traveling with youngsters, then its gives you reasons to walk and enjoy window shopping :), please make sure to check your room every time the hotel make-up your room, because they forget to give us new hand towels on our second day, we didnt say anything because we don't use hand towels, then when we checking out, they blamed us for losing it, they didnt charged us for it, but it gaves us a bad taste when leaving SaPa :(.

Amazing location, lots of shops within walking distance around the area, great mountain view and room was sufficiently large! Front desk staff were friendly and helpful.

Water pressure in the shower was not very good. Feature wall which separated the bed and couch was extremely dusty and not cleaned. Location of the air conditioning unit in the room was odd, blowing towards a random wall instead of bed. TV screen was too small, hard to see from the bed.

I loved the service of the reception officer, they have good manners and someone speak English fluently. They recommended our travel location to us, we could leave the baggage for free for 10 hours (from 8am - 7pm.) because we were going to Fansipan Mt. and other places before we went back to the hotel. The room was large, clean and nice. The facilities was great. But recommended to bring your hair dryer because there were no hair dryer in the room. Moreover, I was asked for late check out, and the officer offered this service for free!!! it's such great things. The mountain views are the best!! I love this.

The price does not include breakfast, I was surprised a little bit because I selected the king room with a mountain view for 2.08m VND. ( or maybe i was booking without breakfast on my own, still confusing about the high price without breakfast) However, we didn't worry about breakfast too much. There were a lot of local restaurants around hotel.

The staff were helpful. They let me check in 1 hour earlier when there was an available room. The room was clean and big. The breakfast had a lot of choices. The room has a balcony but the view was very disappointing because of the fog. Other than that, I had a great stay! 👌🏼

The room they gave me was directly above the restaurant so it’s noisy in the morning.

I liked the location. The views out of the restaurant was stunning and it was pretty close to the center. The facilities warrant the hotel the 4 Star Rating it has received. The staff were really friendly too and spoke good English

I didn’t like the rooms facing the street, as they tended to get a bit louder in the morning with all the traffic. But you get what you pay for

Hotel 4 nights stays was comfortable. Location was good with many restaurants, cafes and shops nearby. A short walking distance to SunPlaza. Hotel lobby cafe where breakfast was served in the morning comes with a mountain view, excellent scenery.

The stay was great. Personnel were friendly and helpful. Comfortable room and the hotel is located in the city centre of Sapa. A short walk to all the tourist attractions. Highly recommended. Overall, we had a pleasant stay.

Everything! The check-in process was smooth, the location is great near the center and not far from hiking trails, and the buffet breakfast was excellent. The WiFi was fast and stable. We booked a room with mountain views and loved it. Highly recommended

I liked the morning breakfast, the location of the hotel and staff were very friendly etc

The common area at the lobby was a bit hot. It would be better if fans could be installed there.