everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

Although some areas are currently undergoing redevelopment works, the general atmosphere is not altered. Beyond the location very close to the center, the large room, the huge bed, the bathroom with bathtub but also with shower and electronic controls in all areas, I appreciated the orientation towards the small details that matter: bed linen and bathrobes, slippers, quality amenities, the exceptional minibars. Breakfast was fabulous. The spa area is sensational. Three sauna options and a ladies area. The staff is very friendly, and if it is rainy season you can find umbrella in ypur room or in the lobby. It was a wonderful experience.

I originally booked a king bed but switched to a twin bed before arrival, and it wasn’t an issue at all. In fact, we were upgraded to a more spacious room, which was incredibly comfortable for both me and my sister. Each day, we received thoughtful notes from the hotel staff, starting with the General Manager and even from the housekeeping team, along with sweets and a relaxing bath/ pillow essentials, which truly made our stay exceptional. The breakfast had a wide variety of options, and the food in the lobby was also fantastic. We enjoyed amazing live music in the lobby at night, which was absolutely stunning. Special thanks to Mohammed at the front desk for checking us in and always making us feel welcome!

Nothing

The rooms were very clean, elegant and spacious I had a miscommunication with a staff at the hotel as we were 4 people but only had one room, the manager sorted very nicely with a without charging me a fortune as it was a last minute extra room. The facilities for wheelchair users were very good and staff were very easy and polite. We didn’t eat at the hotel but had some room services which were excellent The lobby has a piano player every evening The SPA is excellent Thank you all at the hotel to make our stay so easy!!

Nothing

-breakfast are superior/ price normal to high, though it is quite convenient -I can see the cleaner has gone extra miles to make the room clean and comfortable for us, we are thankful -receptionist girl is very friendly and cheerful, very adaptive to our needs -location is in a very nice area of town, nice neighbourhood

-conceige is not very accomdating to our enquiries we have to go to the receptionist guy to ask instead, he is very helpful -we have to oursourcing for our day to day dinner needs, becuase the inhotel dinning we have to fulfilled either 5 -9 courses set menu, it is prolonged and lack of flexibility, overall exhausting choice.

Room was upgraded upon my request with an extra fee so we stayed in a higher category and it was more like a suite. It was spacious and equipped with modern amenities. The hotel staff were very friendly and professional. I loved the place and would consider it again if I have another chance to visit Vienna.

little noise from the upgrade activites at some of the hotel parts. However, the staff tried in many ways to make it more comfortable for guests by controlling the work time and offering nice free little treats.

The location and the building are great. Stuff are very friendly and professional. Even though we have asked for separated beds and got one king sized instead it was spacious enough to compensate for the request that was not met. The spa is just enough to rest after a long day of shopping or visiting cultural spots.

The buffet seemed to have a bit less options than buffets in similar hotels that we visited, but we had a great breakfast anyway.

Great room, beautiful hotel, nice staff, good location. The spa was very nice. Breakfast is expensive 42 euros pr. person so we didn´t try it.

When we were about to leave some staff from the front desk asked if we hadn´t paid for our drinks, that we had while we were waiting for the car to take us to the airport, and it made us feel bad and like thieves and insulted.

The hotel was exceptional, i couldn't have chosen a better hotel in Vienna. From being greeted by the lobby staff each day, to relaxing in the lobby listening to the pianist, it was without a doubt one of the best hotels i have stayed in. Within the stay was breakfast each day, which was faultless with extensive tasty options and champagne which is always a bonus. The room was incredible, with lots of room to move around, heated bathroom floor and speakers, free mini bar, also, i liked the fact that the TV's were screen mirroring meaning i could watch programmes off my phone and that's just some of what the room includes. The spa and fitness facilities were exceptional too, also i found them to be quiet meaning i had the spa to myself on occasions. The hotel itself is around 10 mins in a Uber, to the centre hot spots. I found Uber much better then the general taxis though, as it appeared the taxis outside the hotel do try to rip you off! Lastly, the hotel was very disabled friendly. I took the trip with my dad who uses a mobility scooter, and he got around without any issues as the floors were all flat, with a ramp up to the restaurant. If you are hesitating booking this hotel, don't. You wont regret it. The staff are all so very helpful and the hotel itself if impeccable.

The only negative i can say, is at times the baristas in the lobby area could be slow at serving and issuing bills. However when prompting they were courteous.

Theo’s Bar was cosy. The location was excellent. The rooms were clean!

Did not care for the separate in room breakfast menu due to the additional costs that came with that menu. Considering the price of staying at the hotel, if a guest has procured the additional cost of including breakfast in their room rate, I don’t see why it wouldn’t be reasonable for it to be delivered to the room with just a service charge.