Very friendly staff, was able to cook whatever we wanted, each room has full stove with oven!! Definitely will stay again! Thank you Joleen, Marisa, Erica, Chelsey & Toby for grade A customer service!

I had a knife set my brother passed on to me after passing away, it was a very nice one, very expensive, I had it in a bag with couple other things, my husband had used it to prop door open on the side as he loaded up the car on leaving, went back to get bag & bag was gone, once we realized it was missing we went to front desk & an employee said he picked up the bag & put into employee room, the bag was still there however the knife set was gone, I feel like the hotel should of handled it, feel like it was swept under the rug & nothing was ever done about it,

The hotel was set in a quiet area. There was plenty of grass at the hotel itself, and along the surrounding roads to give our dog some on leash exercise. Poop bags were provided. The bed was comfortable and the room was clean. The suite was spacious enough to set up a large travel crate for the dog. The staff at the desk were friendly and helpful

In our first room during our stay 21-23 Oct, the air conditioner was very noisy, sounding like a small aircraft when running. There were no mugs in the cupboards in that room unit (128). On our stay 25-26 Oct the electrical socket in the bathroom was not working or the hairdryer was broken (not sure which, but the hairdryer didn’t work). On both our stays our keys stopped working in the room doors on the second day and had to be reset.

I booked short notice, came in explained to Zeke certain personal things, and the rest took off. The room was very accommodating. I slept great I was able to accomplish what I needed done and the family was comfortable in the process. Check out was even more pleasant I met two females( one in training ) who I promised to write the review as there were so many terrible reviews I told them.

Breakfast ended early but there were something’s still there. Carpet in certain areas need to be shampooed and staff need to LIMIT the amount of bleach ( as it’s definitely needed to clean) but I for one have terrible allergies and asthma that are triggered and there are many others.

The location is great for visiting Syracuse University, the price is excellent for the value, it’s awesome that it’s a pet friendly place, and the rooms are big and roomy. The staff is LOVELY. Great for staying with friends!

The pillows are very lumpy! Also, this time we stayed in a queen suite, but have stayed in the regular king rooms many times. In the king rooms, if someone is staying on the pullout couch in the sitting room, they have to go through the main bedroom to get to the bathroom, so if it’s not a family member, it’s little weird.

Staff is exceptionally friendly and prompt in getting things I needed. The hotel was clean and I always saw someone cleaning or vacuuming throughout the day. Breakfast was always wonderful, with a variety of options each day. My room was spacious and had everything i needed to make a nice meal without having to spend money on fast food. Showers were hot and excellent water pressure. Beds were comfortable and clean! Enjoyed staying here for an extended period 🙂

Big rooms with oven and dishwasher and full size fridge/freezer! I loved this as I had items in a cooler on a road trip, and ice packs. My kids loved the pool! The A/C was powerful. So many TV channel options. The breakfast was good, too, much better quality sausage than I’ve experienced at other continental breakfasts. 😁

Room could have been a touch cleaner but it was fine. Only had two towels for three people but again not a big deal, or I would have just asked for another.

We got a 2 bedroom suite. Check in was a breeze, we needed a crib, i requested thay at the front desk, and she brought that right away. The kids loved the living room area in the suite to hand out and watch TV. There was a full fridge, stove n microwave. Everything was clean and worked just fine. If in the area again, I would definitely stay here again.

Halls smelled of smoking.

Breakfast was good the room was nice and clean. The night clerk Michael, is very pleasant and hospitable. The difference between Michael and person that checked us in is night and day. Michael is Day and she is night.

The room was freezing when we arrive and took about 4 hours to warm up to a comfortable temperature and very loud. The person that checked us in was not friendly.

Like the idea of having all the amenities in the small suite like refrigerator toaster electric stove and much more, laundry for the guests,swimming pool,.à few things were broken in room ,like moldings for micro wave, bathroom sink was cracked and partially clogged at trap most likely from hairs,besides damaged items, a great place to get some rest! And great breakfast too!

Parking can not be the best.

good suite layout for sorting out packages and relaxing after a long day, easy access to dog-walk area, friendly helpful staff

a more complete set of dining and food prep / microwave ware, plus a tray to bring breakfast back to the room (as we couldn't leave the dog) would have been helpful ... although I'm certain that had we asked, it would have been made available