I love the crowne plaza and have been returning for many years now. The spa facilities are amazing as are the breakfasts. Staff were exceptional and very welcoming

As I say ive been coming for many years and was quite disappointed with our room this time around. No bath robes or slippers in our room and no sleep aids on the pillows.. ive always found these comforting when trying to relax away from home. The only issue we had was when we got up from our table at breakfast the waiting staff (a young female) cleared away our table taking all cutlery and disposed of our drinks and toast. When asked for replacement cutlery she was rather rude and commented that one of us should have stayed at the table, I am disabled and required my husbands assistance in carrying food

Central location, excellent staff. Great facilities. Fantastic breakfast.

We were woke early on the Friday morning. 😡 As it was last day after cycling Thursday, we wanted to rest a while before setting off back to Manchester. Unfortunately, due to approx 4 workmen right outside our door, banging, drilling & removing panels. Plus tool boxes all down the corridor it was like a building site. When I I looked out was told, “we got work to do”…. Completely ruined an otherwise pleasant stay. We packed our bags immediately and went to check out. When I informed to member of staff on the desk about our disturbance, he said, ah yes, 4th floor. They doing work today..we were at least refunded car parking fees, but felt too tired and unrested to argue the point and promptly left the hotel to sit in my car.

Well located for centre of Nottingham. One of the best hotels we have stayed at for a long time. We were a group up for the races which was 15 mins in taxi. Rooms were adequate but clean and no noise Hotel staff were really good. The bar / lounge are was exceptional. Spa was really good with some nice touches. Breakfast was best buffet we have had by far in the UK. Mathew Concierge was so helpful and at breakfast the greeting staff took the time to show us around which was a nice touch. Best staff member was Victoria in lounge bar - such a lovely girl so friendly chatty and helpful. The management should be very proud of their hotel and staff - it is a real credit. First choice for us in Nottingham. Highly recommended.

we liked everything from the room, the breakfast, the location....... The bed and pillows were extremely comfortable and to have a fridge is always a nice touch. The air con was easy to work and worked well. The bathroom was spotless, a good size bath and a good shower. The breakfast was lovely, the Cumberland sausages and bacon were very tasty and great quality and proper mushrooms! You can't fault the location. Directly opposite Rock City and right next to the theatre royal and concert hall. A realistic 15min walk to the train station. We will definitely be back as this is our choice of hotel when ever we visit Nottingham 😊

Nothing

Literally at the centre of the city, we had a spacious and beautiful room at the top floor with a city view. We had a lounge next to our room with lots of snacks and drinks included, which was empty during our stay, so we got to use frequently as if it was an extension of the room. Lovely pool. Delicious and abundant food. The staff was super friendly and ready to help. Special thanks to the receptionist, James. He was so kind with his recommendations for things to see around the city, and during our departure, he waived off our parking fee. Thank you so much. We'd definitely stay there again!

On Christmas day (apparently the only day of the year), the pool and the gym were to be shut, and we only learned about this when we got there. That was slightly disappointing because we were only staying two nights, but we did use the pool the next morning, and that was really relaxing and refreshing.

Really cool looking hotel, modern with loads of different seating areas. Bedroom had everything needed - the bathroom had bottles of handwash, body wash etc, plenty of towels etc, and there was a mini fridge, TV, hairdryer and ironing board in the room. Bed was a super kingsize and very comfortable. Didnt get to use the swimming pool but would have if we stayed longer. Breakfast was amazing - everything you could want on a help yourself basis - cereals, fruit salad, yoghurts, pastries, toast and the full English. A central location in Nottingham close to everything with lots of places to eat, although the hotel has its own restaurant too. The staff were all very friendly and helpful.

Not the hotels fault but there are alot of clubs in Nottingham that go on until 3am and beyond so from our room I could hear the thumping music.

The rooms were very comfortable and had air con. The hotel itself is beautifully decorated and very relaxing with lots of different areas for different needs such as working, socialising, reading etc. The staff were all lovely and friendly and the food was a lovely selection in the evening as was breakfast the next morning.

Minor thing but the dinner I had late the first night was served on a plastic plate which I found a little odd in such a nice environment. The water from the taps in one of the bathrooms in the lobby was scalding hot. The spa facilities were the biggest let down and underwhelming for such a beautifully decorated hotel. It felt like an old grubby leisure centre vibes and there are only 2 spaces to sit and relax in poolside. Each of the showers in the changing rooms also had no conditioner or body wash in, the containers were there but in all 3 they were empty. I would expect some form of reduced parking when you are paying £150+ a night to stay.

Swimming pool was lovely. Breakfast was fabulous. Massages were amazing!

We had a meal one evening and the staff appeared to be overstretched. Our food took a while and we could see that mistakes were made at other tables. But they were very apologetic and tried to make it up to the guests. We had a child with us so always trying to keep a toddler happy when food is delayed can be difficult. Prawn and crab linguine had minimal crab but I was assured it did exist. There was no wet kit bags in the ladies swim changing rooms and no drying machine for the swimming togs, there was one in the men’s apparently.

The check in was very smooth and quick. We were informed of meal times, etc... and made to feel very welcome. The room was spotless and very tidy. Bed was massive and very comfortable. Breakfast was excellent with a wide selection of cooked items, pastries, cereals and fruit. The staff at breakfast were very helpful and were very efficient in cleaning our table of used plates and mugs. There was one issue were the key cards for the door would not work after the first night but this was resolved immediately by the reception staff.

The room was a bit tight. There was very little room between the foot of the bed and the wall which made it cumbersome moving about the room.

Check in was excellent. The Hotel had noted that my sister (who had booked separately and much later than me) had the same surname and so had booked us 2 rooms next to each other without us making the request. Such touches are noted and appreciated. Breakfast excellent. Bar facilities very tasteful and spacious.

I rated comfort as good and not excellent, only because the hotel was very warm throughout, almost too warm. Bar was uncomfortably warm for my liking but others may appreciate this. Could not easily change room temp as the air con fan was so noisy. Bed was very comfortable though.