Great city centre hotel. We were lucky enough to stay in a recently refurbished room on the 5th floor, which was lovely. Very roomy with two social chairs to sit at, lots of plugs, and charging points next to the bed and great lighting options in the room. Fantastic Air con worked with the unusual option to open a window if preferred. Really nicely furnished bathroom, heated towel rail, great shower over bath. Mattresses were comfy and bedding so crisp. Room included large TV, tea/coffee making facilities, iron and board, hair dryer, safe, luggage stand, hanging rail and the bathroom was fully furbished with lots of handwash, body lotion, shower gel, shampoo and condirioner. Reception Staff were very friendly and the public areas and lift were very clean. There was breakfast served but sadly we didn't partake so cant comment on this option. Would definitely stay again, especially if we had the same room or one on the upper floors! 😊

The bed was actually great as it was huge as it was two large singles pushed together (obviously making the room a twin option also) BUT with the room having being brilliantly refurbished I'd have hoped that a least new divan base(s) would have been purchased as they were squeaking and felt well used! One final point was that the corridor sensor lights could have done with being more reactive as we were halfway down the corridor before they triggered on.

Started with a slight negative but overall quite impressed, fantastic location. The first 'upgraded' room had an off drain smell in the bathroom we asked to be moved which was handled very well but we had to ask for a refund of the room upgrade fee when we left. We thought it was excellent value especially with the included breakfast in nice light conservatory dining area, the staff were really nice and we thought seemed genuinely keen to help with any issues especially the receptionist who helped us move room. We liked being on the 4th floor as there was less road noise, we had a great view! The hotel is being upgraded and rebranded later in 2025.

Stay was great, we were only in the city for 1 night for a show. Central to city centre & used Q car park, which was fab. Check in was friendly & prompt. Room was bigger than expected. The bed was unbelievably comfortable, had great sleep & room temperature was comfortable. Glad windows opened, so could let in fresh air. There was building work we were not aware of, which although did not start until 9am did take the edge of our lay in. Tea & coffee facilities with Yorkshire tea & plenty of milks. Normally hotels use awful tea & you never get enough milks. I would recommend & I’d stay here again.

The newly renovated room on the fifth floor was lovely. Decorated to a high standard, clean, spacious, and with everything I might need. I loved the room and would happily stay there again. As with every other time I’ve stayed, the staff are always polite, professional, and welcoming.

Only having one working lift made for very long wait times, and the lift doors seemed to not close very smoothly, which is a little disconcerting. I also couldn’t make the temperature control in the room work, or it was simply not working at all. It was very hot and stuffy, even with the windows open, and that obviously meant there was a lot of outside noise through the night too.

Our room was a good size and newly refurbished, it looked and smelt brand new. We enjoyed the little packets of biscuits. Breakfast was good, the staff were friendly. The perfect location for The Theatre Royal and Royal Concert Hall.

The bed and pillows were too firm, I kept getting pins and needles in my hands/fingers (something I suffer with). I struggled to have a shower in the bath. There was one handle on the wall near the front of the bath but there needed to be one on the back wall above the dials.

Was given a free upgrade to a suite. Which was a nice treat after my birthday. The room was large, the walk in shower was fantastic. Tea, coffee facilities in the room, with cookies and an espresso machine. Robes and slippers provided. We were there for the dot to dot festival/ birthday treat and was a couple minutes walk from the venues. Price was very reasonable for a bank holiday weekend. Staff were very welcoming on arrival. The bed was so comfortable I wish I knew what brand the mattress was, as it was the best nights sleep in a while.

Difficult to find fault. Mostly minor sound issues as I’m very sound sensitive and forgot my ear plugs. Partner had no problems. Some minor sound pollution from loud people out on the street, but nothing too bad. Could vaguely hear neighbours hum of air-con for a short time. Some early morning noise by housekeeping, but nothing major.

The lady on check in was absolutely lovely. Very friendly and cheerful. Check in was very smooth. The room was large and spotlessly clean. We had breakfast in the morning and it was very nice. A good choice and everything was hot and fresh. The staff in the restaurant were as friendly as the check in lady so all very pleasant.

when we returned to the hotel at night, dad ordered 3 drinks - a glass of wine, whiskey and a coffee. The barman gave us the two cold drinks but then served 3 other customers before doing the coffee so mum had to wait for hers. Not the biggest issue in the world but it was quite a wait for her to get her drink.

Despite the mixed reviews about this hotel wasn't sure what to expect, it wasn't cold and pleased windows could be opened. I had room 602 and this room had been refurbished and i was super pleased with the room size and modern bathroom as well good shelving, plenty power points, good tea tray, as well desk and sofa/chair. I'm not sure if i had been upgraded as felt like a large deluxe than a standard room. Room was ready early and receptionist checked and i was happy to wait. Breakfast was free and this was help yourself, continental and cooked buffet, plenty of choice and nice space for breakfast. Great price for 1 night, i definitely would stay again and be part of my search when i visit Nottingham.

Nothing to dislike, shame no one makes use of bar, limited in terms of what is on offer spirits and slightly expensive. Only issue was the slamming of doors from other guests.

Reception staff were professional, friendly, and helpful. The hotel is in a great location.

Bed was a little uncomfortable due to the mattress having a rather large dip on one side. The room and bathroom were a little small, so I kept bumping into things. The bed and furniture were a little " Tired" looking to say the least so could do with replacing. The bar only serves one item of food, which was pizza and only one pizza at that! No other menu items are available, so it's either cheese pizza or starve to death. The buffet breakfast was good, though, with all the nice breakfast items you should expect, although it was a little expensive, price should be around a tenner then that would be great value for money.

We received a warm welcome from the manager, the room was on the 6th floor ,newly decorated,spotlessly clean and a comfy bed. The breakfast was delicious and the staff in the dining room made sure everything was hot and filled up while keeping tables clean.We were in the centre and able to access everywhere we needed, the caves, the castle the winter wonderland. The tram stop is across the road, and it cost £3 to the railway station and took 5 minutes.

Not the hotels fault but the road outside was a permanent traffic jam and lots of beeping horns and sirens at 3am. We also had a group of men on our floor who constantly went in and out of each other's rooms banging the doors each time and came back at 4am on Sunday and did not show respect to other guests!