Property is good location, staff are friendly and helpful. Won't stay on ground floor again can hear alot of corridor noise compared to when we've stayed on higher floors overall clean, good customer service have stayed more than once and would stay again!

Very friendly and welcoming staff. Digital checkin and check out using the app and keyless door entry again using the app. Room was very clean and had the most amazing shower and huge bed with very comfortable bedding. Brilliant black out curtains. Good up to date hairdryer that dried my hair super fast. Always a plus. Use of the pool and spa facilities which were excellent additions, everything was super clean and staff very helpful too. My only gripe. We stayed in a king size room. Our mirror faced the wall in a small space so I wasn’t able to put the stool there to do my make up. I don’t like doing it in the bright bathroom light nor to dry my hair. I ended up doing it in the camera of my phone using the bed side table. We didn’t have a spare table in our room. As there was no addition room for a chair or table. We found waiting for lifts in the morning took a long time due to the staff being busy with their jobs as I am neurodivergent and physical disabilities I found this hard on my body to wait and when we did get in the lift people and staff squashed them self’s in. It’s an old building and I understand it can only have so many lifts. Also the tv was very hit and miss what it showed. The pic was terrible. There was no instructions. Only gripes

The service is exceptional, the location is close to all of the shops etc and swimming pool was great the kids loved having a pool at the hotel which the enjoyed on both days. Breakfast was well stocked with a good choice of items. The room was clean and well prepared. We would definitely stay again.

There was a problem with check in which ment my partner had to wait an hour after the check in time with our baby to check in as there were no towels in the room. Fortunately one of the staff seen my partner waiting for so long and just checked her into another room otherwise I'm unsure how long she would have been waiting for. The floorboards are really squeaky and made alot of noise but luckily we wasn't in the room to much so hopefully didn't disturb the people below with the kids running around.

Hospitality at its finest! Enjoyed a wonderful weekend stay. Rooms were spacious and spotless. Comfy beds, fluffy towels and plenty of tea and coffee. Location is fabulous, right in the centre of town. Breakfast was wonderful, large variety and piping hot. The highlight was the reception staff, they couldn’t do enough for us. A special mention for Nickolas on reception, so warm and welcoming, we look forward to our next stay. Thank you for making our trip a memorable one. Nikolas, you are a credit to the hospitality team. We highly recommend Hilton Nottingham, it’s a gem.

Easy to book in. We arrived early. Both rooms were well appointed & spotlessly clean, with good lights & linen.The towels were fluffy & great driers. Our rooms were at the back of the hotel, which was perfect for us as it was quiet. The extra safety catch on each room door was wonderful - it is the first time I have felt totally safe Nia hotel room. breakfast was delicious- plenty of choice & delicious! All the staff were helpful, friendly & professional. The central location was perfect for us as we were attending a concert - short walk for us.

The staff was very friendly and professional, the receptionist Winifred was fantastic. We even receievd a glass of bubbly upon arrival. We loved the swimming facilities also, very relaxing and easy to check in and out. I would absolutely recommend the breakfast addition to your stay, highly enjoyed it. We loved how close the location of the hotel was to the victoria centre and train station.

I would only ask all rooms to include robes, I would have loved one to take to the pool on the way down.

Prosecco on arrival hit the spot. Location was great. Room was modern and clean. Staff were professional and friendly.

There was a slight musty smell to our room and the corridor. We didn't have enough towels but did call and room service who were straight on it. Also the teas and coffees weren't topped up adequately, sure if we had have called reception they would have sent more up, wasn't the end of the world Room could have had complimentary water. Asked for some at reception to find 5.40 had been charged to the room ( a lot for a bottle of water). These slight little improvements would have added to our stay.

Warm, friendly atmosphere. Staff were all really professional yet , yet friendly and felt so comfortable, in all aspects of help . Room was nice, clean, and warm. They helped with a surprise birthday request at short notice . The location was perfect. Bang in the centre. Yet you didn't expirence any noise. Loved the cosiness of the hotel. Added addition, which I really wanted and liked, was the lovely gym swimming pool, steam room, and sauna . Staff were extremely helpful.. Each member of staff did an excellent job. In my opinion . Would most definitely stay again.

It wasn't really clear the gym, swimming pool , sauna, and steam room were an extra charge. Needs to be made clearer.

Hotel was in a good location for what I needed it to be. Rooms were quite small but had all the facilities needed. Temperature of the room was really good.l - overall really comfy. Breakfast was good and excellent value for the money. Staff overall really good and couldn’t do enough to help.

It would’ve been nice to have some complimentary bottles of water for the room considering it cost £331 for 2 nights. It then cost £6 to buy 2 small bottles from the bar. There was also noise disruption from upstairs in the middle of the night but I know that can’t be controlled by the hotel. It was also difficult to contact room service initially but that was resolved.

Upon arriving to the hotel the staff were lovely and professional. We did mention that on the booking we wanted rooms together or at least on the same floor which they did not do which was not good especially as I had booked the 3 rooms months before. Upon arriving in the room I was hit with a cold breeze as the window was left open in my room and it was freezing. The room itself was lovely and clean and it was a lovely space. The TV, fridge, iron, safe and ironing board etc were great to have in the room. Breakfast was amazing!!!! Loved it! There was something for everyone and everything was laid out beautifully. The brilliant thing was the lovely gentlemen who cooked fresh eggs/poached & omlette, such a lovely touch. The breakfast staff were lovely. My entire stay was amazing, the staff amazing and the hotel was amazing. We are definitely booking to go back.

There was nothing i didn't like