Very nice hotel room, very close to the beach, got the sea view room, complimentary wine was very appreciated. Room had everything you need. The cleaning of the room is top. Overall calm hotel and area. Bus station nearby for Nissi beach or downtown. Supermarket also close around 5 min walk max. Everything was very clean in all areas, after check-out we were allowed to keep the pool towels to use as we had a late flight and had access to the spa shower with clean towels afterwards. Breakfast was the same everyday, not a large variety but there were a few options out of everything. Spa,gym and sauna available. The restaurant Elia has a very lovely design. Pool area is also cool, in the back there are a few secluded sunbeds and bean bags, also great staff. Oh and we needed a charging adapter for their charging ports and we could borrow one from the reception(lack of research from our side). Our stay was tremendous and definitely recommend this hotel.

Really lovely hotel. Great breakfast, pool with a view and good size, modern rooms. The sea view room was also lovely, though if I returned I'd try get a room over the pool as it had a slightly nicer view. We'd also recommend eating at the restaurant, it's some of the best food we had in Aiya Napa.

Cyprus has a very liberal interpretation of outside when it comes to smoking. People were able to smoke under cover at breakfast, so the whole undercover outdoor dining area often filled with cigarette smoke. I appreciate it's a cultural thing but pretty gross, especially given how many young kids and pregnant people stay at the hotel! Also you can't drink tap water at the hotel but there wasn't any water refill stations. Given they constantly talk about the need to be eco friendly the reliance on plastic bottles was disappointing.

A medium size beautifully Boho chic design hotel. We stayed in a Modern room design with a view to the sea and partial view to the pool. Hotel and room were very clean. Breakfast was great. Pool was great too with lots of bed options. Great access to the beach in front of the hotel, only five minutes of a walk. Additional towels for the pool were ready in our room on arrival. A convenient hotel parking lot free of charge. The hotel was fully booked, so they couldn't honor our late check out request, instead they offered their baggage storage and a free use of the pool and showers at the spa. I must say we were so impressed with the showers, every thing needed was there, clean new towels, sampoo, shower gel, hair dryer even body lotion! we got to enjoy more time at the pool and sea and not worry about where to get cleaned up before our late flight. We left with a strong desire to come and stay at the Napa Mermaid hotel again, but next time for longer and with reserving some spa treatments 😊👍

If I really really have to... 1. Water pressure in our shower room on the third floor felt weak. 2. Shower room is not so big. 3. Water splashing out a bit. 4. The adult pool water level seemed lower than most pools. We really didn't mind of any of those four, cause we had a great time!

The hotel is truly amazing. Helpful staff gave us all sort of information regarding bus transfer, nearby beaches and so on. We tried to reach Nissi beach which is 10-15 minutes away by bus, but we didn't like it. It was overcrowded and has long shallow water. The beach in the vicinity of the hotel (5 minutes away) is just fine. Two sunbeds and umbrella cost 7.5€. Breakfast is with great diversity, could have been more vegan options however. I would recommend junior suite, has a good view and is very calm at night. City centre is a 20 minutes walk. So many restaurants with very good service.

If I must say, we didn't like the bathroom in particular. It is spacious alright, but with glass walls and doors. A bit strange and less private than we are used to.

Although the hotel is not a classic «family resort » but we felt that we had all we needed - children’s pool, mini play area, kid’s menu. All area’s were accessible with a stroller. But the best was that we were upgraded from a junior suite to a spacious grand suite, to make us feel more comfortable in our 5 night stay with 2 kids. Very friendly staff - all very helpful and serviable. We had a lot of cleaning to do in the room (very messy baby…) and we never felt that we were not welcomed. The food was great - the breakfast had a wide variety and tasty. We chose on certain days a-la-carte lunch, buffet diner and restaurant diner - which was all very good.

Maybe some wouldn’t like that the location is a little far from city center but we didn’t mind the nice walks and the quietness of the area.

Truly enjoyed fabulous hotel design. The location was a bit far from the center of Aya Napa, but it was good for chilled people and walking distance to the bridge of love. Their spa area was also nice, enjoyed sauna when the weather became chilly after sun set. Breakfast was very good with variety food including local dishes.

The room was next to the elevator and the sound was a bit loud. And The beach was across the road and needed to walk through the parking space of the restaurant, but it was pretty close.

kids playing and screaming in spa area

I loved the staff at this hotel. it was my boyfriend’s 60th birthday and they really made it special. the location is great especially for shomer Shabat people since it so close to Chabad. the facilities were very well maintained and the breakfast was good.

we arrived at Ayia Napa at the end of November and almost nothing was opened. we got lucky to find 2 great restaurants that were recommended by the hotel. dinner at the hotel was nothing special.

The hotel is located outside the busy roads from Ayia Napa, perfect for anyone who is looking a quiet spot The staff is amazing Rooms were clean and newly decorated The outdoor area of the hotel is amazing

Hotel corridors are a bit outdated. Sauna and steam room needs renovations, they look old, a bit smelly and the showers look like the have not had a renovation in a while.

Nice hotel. I think everything was very good save for minor points. Check in went smoothly and fast. The room was good. We got the room with double bed as requested (much appreciated). The room was clean. Size of room was okay. View was to the parking but if to sit on the balcony you have a pretty nice side sea view. The room had all necessary amenities (hairdryer, bathroom amenities, towels, free 1L bottle of water, tea/coffee, kettle) except for iron (was available on the 1st floor) and hair conditioner (but may be it was available on request, I forgot to ask). The room had good natural light and also very good nighttime lighting (lamps). Breakfast was very good - good quality and good selection. And good espresso coffee included to a regular breakfast (no need to pay extra). I also liked my spa experience. The massage treatment was great! Location is nice if you do not want to go to bar street for partying (it is a bit remote from the bar street). But is good for romantic getaway.

Negative comments are minor: It was a bit noisy at night due to proximity of the road (we could hear motorcycles) but it did not disturb much. I wish personnel on check in to be more friendly and happy (it was with a bit bureaucratic mood). Also it was a bit strange that for tennis there is an additional charge (to rent a court and separately for rockets and ball).