Beautiful decor and building close to the harbour where we really needed to be. Bed and pillows were comfy. Coffee machine was just what I needed in the morning. Shower was lovely. Great pub on other side of road, Turks head.

Room 16, lovely although a blackout blind would have been an advantage to get the lay in we needed. Room 17, lovely room but the nose from the road was terrible and spoilt what could have been perfect. Overall was a lovely place but the price was too high especially for not having breakfast included or potentially a dinner included instead?! Just a thought.

Staff were lovely. Food was great. Bed was comfy, we were in their small ground floor room, but for one night, it suited us well. I did not feel rushed at breakfast or dinner. Its close to the Scillonian ferry, enabling us to walk in a town where taxis are hard to get. Room was warm, quirky and cosy, with 2 windows and a window in the bathroom. Pub opposite looked interesting (the Admiral Benbow) but was closed for our visit, but there is a separate bar snd outside area at this hotel

Shower only had the large rainfall head so if you don’t plan on washing your hair, you end up doing it anyway.

We were allocated a gorgeous room with superking size bed, big bathroom after the first room we had booked was a bit small for us, our bags and our dog! They gave Mabel our labrador, a lovely big bed to sleep on too and tasty treats. Very friendly, kind and helpful staff. Great breakfast. Sea and lido just down the road, plus the beautiful Morrab Gardens and Regency Square.

Finding the location was tricky as the High Street was closed to traffic until 4pm and our Sat nav sent us round very narrow lanes trying to get to the hotel. There is only short term parking outside although we managed to find 3 hour parking further down the road and could have used a car park further away. The property is looking a little tired on the outside but lovely once inside.

Everything was new, and clean and very well decorated. the bed was really comfy

The windows are old and you can hear everything from the street. Also it seems they charge you for everything, and we couldn't have breakfast in the restaurant because they were full. How is it possible that as a guest we can not be able to have dinner?

We have wanted to stay here for a while. Really lovely room with nice attention to detail. Radio on when you come in the room and smelt divine. Great tea and coffee (and lots of it!). Lovely shower and beautiful toiletries. Bed super comfortable and the room had the added benefit of air con so we were the perfect temperature! Also loved the personalized bags for the hair dryer, spare adapters and slippers. Lovely breakfast! The tea provided in the room was nicer that the one used for breakfast. Staff excellent and very welcoming.

Would be great to have robes to go with the slippers. Really not a fan of toilet brushes. I understand there needs to be one but there are some great silicone ones on the market that are perfect for multiple use. Cocktails were a little disappointing. Pricey for what you get and service lacking. We've been to many cocktail bars and this unfortunately didn't meet the expected standard.

Room is a bit smaller than expected. but have separated shower and bath tub. Pillows too soft. Tea/ bottle water/ coffee refill everyday. Even umbrella was provided inside the room. Plenty of cleaning amenities. Even bubble bath. All others are up to expectation except the fan.

The fan provided was full of dust inside so when turn on dust were blew all over the bed and the floor. We have to clean the fan ourself with the tooth brush provided ..hahaha.

*Excellent location for exploring Penzance with lots of nice pubs and restaurants within walking distance. The pub opposite (The Admiral Benbow) was full of character and had some great local beers on tap. *The room was well appointed and the furnishings were of a high quality. The building was old, which meant steep stairs and uneven floors, but that wasn't an issue for us. Loved the coffee machine and the bathroom products. *Staff were friendly and helpful. We didn't get a chance to eat in the restaurant, but it seemed popular, and the bar was very welcoming.

*There's no parking available, so we had to drive around for a little while to find some free on-street parking. It was then about a 10 min walk to the hotel. *The room was very much on the small side (particularly the bathroom) but fine for a night or two if you haven't got much luggage. *For the price point, it would have been nice to have breakfast included (or potentially a discounted breakfast in the restaurant)

We loved our one night stay here, and wish we'd had more time! Staff could not have been lovelier, we had a really rubbish journey to Penzance and got in at close to midnight, to find the staff had very thoughtfully left a bottle of bubbly to commiserate our difficult journey, which meant a lot to us! The room was very nice, great shower. The whole style of the hotel is gorgeous: tasteful, not pretentious but just very stylish and welcoming. We enjoyed sitting downstairs playing games in front of the fireplace. I would absolutely recommend this hotel!

Nothing, everything was wonderful!

The room was beautiful & we LOVED every detail. The upgrade for the bath was definitely worth it & the overall vibe was lovely. Would 1000% recommend.

Although we loved our stay, we felt a little disappointed with the attentiveness of the staff. We didn’t feel very welcomed. Working in hospitality myself, I understand it’s hard to juggle everything, but we did feel a lack of warmth and communication. However, it could have just been a stressful day & we had a great time overall.

Our room was clean, warm and the bed very comfortable. The mini bar/snacks were exceptionally stocked and tea/coffee making facilities left nothing to be desired. The staff were very friendly and accommodating. The breakfast menu was comprehensive and very good.

My wife was not to keen on the sliding toilet/shower room door which leaves a large gap so does not provide any privacy. The rooms at the front of the hotel can be slightly noisy first thing in the morning but not a major problem.