The reason we chose the property was its proximity to the motorway and the fact that it was not a bog-standard motel. There's a feel of being in the countryside whilst actually being close to a very convenient intersection. Reception staff were very friendly, helpful and caring (I was there with my elderly father). Our room was comfortable and the pool/health spa was a welcome bonus.

The hotel has been extended over the years and some rooms are quite far from the entrance, plus the different levels/routes around the hotel can be a bit confusing. If you are elderly/infirm, you should check distances between your room and the amenities you require. The dinner menu could be improved with more veggie options.

The location was very good no road noise Breakfast was top notch with all options catered for Rooms were faultless comfortable beds ,warm rooms and great bathrooms ( we stayed in the courtyard accommodation) Ample parking close to rooms A bar at the entrance of the hotel was an ideal meeting place Our function was held in the great barn with its own bar and a side room for the buffet Although the hotel has a spa and pool we didn't use it as there was a lot of catching up with friends to do as we had travelled from all over the country Cornwall Wales and Northumberland

Nothing

Great location for what we needed. Plenty of free parking. Staff friendly and helpful. Room was large, clean and had everything we needed. Nice to have a double bed each when sharing. Great to have a bath and shower. Very quiet overnight and lovely comfy beds. We didn’t get chance use the spa facilities, but nice they’re included for use. Ate in the bar in the evening and staff very helpful and went over and above to make something different for two people with an intolerance to a certain ingredient in nearly everything on the menu. Great selection at breakfast and loved it was served until 10:00. Unusual on weekdays.

The bedside lights don’t move, they are set downwards over the bedside tables, so not great if you want to read in bed and don’t want the main lights on if other person sleeping.

Amazing weekend. The hotel was great the room was a lot bigger than what we expected, we chose to have breakfast which had a great variety. Leisure facilities were really good, everything from pool, sauna, steam room to spacious changing areas, showers and the use of free towels every time you went in. the opening time were great meaning you could go from early morning or later on in the evening you can also use these before and after check in meaning my children got the chance to have another swim before we left to go home without having to rush around and fit it in before checking out. all in all we had a lovely time together and will definitely be coming back

We stayed here for one night as part of a ticketed event. As the event was taking place here, we decided to stay over as we live over 2 hours drive away. We had a lovely stay. The food we had at the event was really good (often you don’t get that when it’s a set meal as part of an event). The staff at the hotel were all friendly and helpful. Our room was spotless and a good size.

When we first walked into the room after check in it was absolutely boiling! This was an easy fix as we just turned down the radiator and opened the windows but it made it a bit uncomfortable for getting ready for the evening.

We love this hotel. The rooms are clean. The towels are new and soft. The restaurant serves nice food. The Stockyard pub is nearby, we like the atmosphere there.

A lot of men dive straight into the swimming pool after they have been to a sauna and the steam room. Some men do it several times because water in the swimming pool is cool and refreshing. Really lovely for them as they glow with sweat. I mentioned this at the reception of the swimming pool, but they told me there is nothing they can do. I mentioned it at the reception of the hotel, and I was told that they will make the management aware. Even though we like this hotel, I'm seriously considering not going back just because of the above issue.

Booked the Fretwell Suite for our special anniversary which was very spacious and comfortable. Bar food was excellent and good value for money. Staff very helpful on arrival and throughout our stay.

Toilet in the room wasn't clean when we arrived (used and not been flushed for clearly a long time). Fixtures and fitting in bathroom and bedroom dusty so the room clearly hadn't been used for quite a while and not checked before out arrival. Disappointing given the price and that it was booked for a special occasion. Staff were very helpful though and the bathroom issue was rectified immediately.

All staff very friendly and helpful. Food was good. Our special celebratory dinner was held in the Drawing Room (not dining room) which was an excellent location. Nice to have a spa too. Great history of the old part of the building.

Spa is a bit 'tired' and needs a refurb. Closer eye on maintenance needed. Socket near bed was unusable. Prior to arriving, it was very difficult getting through to reception. No one answered. We had to move from lounging in front of the old building when the wedding party wanted to take photos :-( Only 1 barman serving drinks on Saturday so the queue was long and we had to physically go to the bar during dinner to replenish our drinks (except wine in ice bucket)

The room was great, very big with extra chairs and a table, which was good for working when I had to. Everywhere was very clean. Staff really friendly and helpful. We went to the pool too, and that was a nice treat for us. The gym looked good, but we didn´t try it. Breakfast was buffet style, lots to choose from, enjoyed the fresh fruit salad too, nice touch. Bar area good and outside areas lovely.

Kept getting lost, it is a very big place and we didn´t realise that you had to keep going back out the main entrance to get out. Would be nice to have a few "plans" in places, such as near the lifts or stairs, as even though there was some signage, it stopped and you just had to look and try doors. A mystery tour really lol.

Excellent staff particular shout out for Liz on reception who was exceptionally helpful polite and went the extra mile. Very clean accommodation with excellent in room toiletries and tea tray facilities. Clean comfortable bed. Lovely breakfast with plenty of choice. Pool and changing area were very clean and water a perfect temperature.

Lumpy pillows! Noisy corridors which was probably due to Mama Mia event being held that night. Poor choice of bar food and no suitable height tables to eat at.