the staff on the front desk was exceptional; friendly and professional. the location couldn’t have been better.

the hotel was undergoing a massive overhaul. the rooms were a wreck. it appeared to our group like the staff might want to be able to do a better remodel, but were somehow hindered by a lack of money. the work being done was shoddy. In the bathroom where I was staying was a massive modern mirror that had built in LED lighting insufficient for lighting the bathroom, but the entire sink was dislocated from the wall. waste of resources. holes in the walls and floors were significant.

It was great, convenient, great location My Grandma was born in LYNCHBURG in 1904 she always said trying to get her birth certificate

The gentleman thay checked us in was so polite and friendly. He was excellent.

When housekeeping was coming around about 10 am we were still asleep when she knocked, we woke up when she was trying to come in the door thankfully we had the lock on but it woke us up for the day. It was our Anniversary weekend away from our kids, she could have EASILY walked in on something else. They need a do not disturb sign you can hang on the door

Beds were very comfortable. Breakfast variety was great. Aaron was superb at accommodating all our needs especially helping to get our TV to work properly.

The cleanliness of the rooms. The carpets were very dirty. Rooms that were supposed to be non-smoking were obviously smoked in. There was evidence of burns on the carpet & bed spreads.

The front desk staff was very helpful and friendly. The room was clean and neat.

The room smelled clean but man that air freshener was stifling! I’m allergic to strong chemical smells and that air freshener was too much for that room. I hid it in the little cabinet there. Lol I also didn’t like that the walls were like listening through paper.

Room was clean and had an iron, fridge, microwave - very convenient

Being told that if I mess up the room I would pay $250 - I felt judged and disrespected

Nice and clean!

Everything was indoors . Staff was awesome

Very polite staff

Need better pillows

Pillows and very disappointed when we went down the next morning for breakfast and only coffee and little bit of juice at 730a. Sad the receptionist told us when we checked in it would be continental breakfast and then there is nothing 😡