The room was amazing. Sadly I was with my son so I didn't get a chance to utilize the fireplace or jacuzzi tub. Our only complaint was we were at the front of the hotel and depending on what time you go to bed the train goes by at different times. I was so tired I didn't hear a thing but my son woke up twice the first night. The 2nd and 3rd night he was fine. They do have other rooms on the other side facing the river which I would recommend more. I have no doubt if we asked to switch rooms they would have done it gladly the staff was so nice. The location was the best. We walked to the ascension in less than 20 minutes and began our adventure. The whole town is small so your close to all the restaurants and it's impossible to get lost. There's a small balcony in the room we were in and almost everyday there was some kind of festive celebration that was just amazing to watch and share with family and friends.

Not really anything. We had an amazing time and the hotel was a big part of it. We especially appreciated the cold water refill dispenser in the lobby. Ice cold water.

Nice hotel with all the amenities and services. Aguas Calientes is of course over-touristic but this place has a great location but most importantly the room was big, clean. Definitely suggested and I would return back :-)

The Staff! Absolutely horrible :-( No nice suggestions or tips but even worst they tried not transparent! We have asked the first day at the arrival and the day after if we could have a shower after our check-out in the SPA. We have been told it would have cost 25soles per person so we confirmed. Right after the shower they have tried to charge us 30soles. Quite transparently it's not about the 5soles difference but it's more the fact they tried to charge more which we found extremely unprofessional

This hotel was perfect for our stay in Aguas Caliente. We book this hotel last minute since the hostel that was attributed to us with our tour was aweful and we were not disappointed. Excellent and quick service. The room was comfortable and really clean. The bathroom was amazing especially the water pressure in the shower and the hot water. Finally, since we were leaving early for Machu Picchu, the receptionist asked us what time we wanted breakfast regardless that we needed to be at the bus station for 5:00 am. We showed up around 4:30 at breakfast to find out a really nice and hot breakfast buffet with eggs, bacon, yogourt and fruits, etc. And on top of it, they store our luggage all day until our train got there! Would definitely go back! Exceptional service.

Nothing.

This is quite a luxurious hotel at Aguas Calientes! We had decided to spend two days and visit two different routes at MaPi! Since it was at the end of the trip we decided quite late to splurge on this hotel and it was a good decision because we had a lovely time relaxing in a river view room with the hot tub ! After all the climbing at Ollantaytambo and MaPi we could stretch and loosen our aching selves😄

Everything was good!

Fantastic location with a great view of the river (booked river view). The hotel has an elevator which was a relief to use after the hike. The room was very spacious, the mini-bar was tempting and the bed was extremely comfortable. Breakfast was adequate with a variety of seating options overlooking the river with the mountains just there. Beautiful.

Towel rails would have been handy in the bathroom as there’s nowhere to hang your towels. Clearer instructions on how to use the jacuzzi would have been appreciated.

The location, the helpful staff and the delicious breakfast. The shower was wonderful and easy to use. The welcome drinks were a great idea and both of us liked the camomile tea.

It would be great to have our room made up early rather than late. It meant that we couldn’t rest after our hike. In the bathroom there is no face tissue or a glass to rinse your mouth. The twin bed room needs another sofa.

Enjoyed our stay tremendously. The hotel is in a great location easily accessed the train station and bus to Machu Picchu without difficulty. The staff was very nice and helpful, and breakfast was delicious. The room was comfortable and the shower was hot with great pressure we loved our stay and would stay here again.

There was some construction outside so at times it was a little loud, but this was not the hotel’s fault.

Location was excellent, a short walk from the train station and easy to get to the bus to go to Macchu Pichu the next morning. The breakfast was very good with lots of choice and the rooms spacious and comfortable.

This is not a complaint but we paid extra for the river view room which was extremely noisy due to the rapidly running water. Not a problem for us as we actually like the sound but might be for any light sleepers!

Location (very close to market and bus to Machu Pichu), staff was excellent, breakfast buffet. I loved the coffee and tea options. Marialena was a HUGE help when I got altitude sickness. Her intervention (Aguas De Florida), saved our trip! They stored luggage when we went to Machu Pichu and let us stay there after to wait for the train. Wish I’d had time to use the spa bathtub.

No washcloths. Next time in Peru, I’ll bring my own 😊

The room is quite big and beautiful compared to average hotel in Aguas Calientes. The view is execeptional, you can hear the river sounds during the night and very comforting. I love the en suite jazucci in my room. The location is perfect, in the central near station and popular cafe, resto and traditional market.

Since it's very close to the river and forest, you must apply insect & mosquito reppelent and prevent to open the window at night.