We immediately felt welcomed by the staff. The girl at the reception (I am so sorry I couldn't remember her name, as I have a terrible memory for names) showed us around town, walked us to where we could find our bus tickets, and then to the bus stops, just so that we can be comfortable when we want to go to the Machu Picchu. She was really nice. The town was cute too, extremely touristy so my guess is that people probably go there mainly for the MP. The location was great as Aguas Calientes is very tiny so everything is near everything!

The room was extremely humid, but Aguas Calientes IS a humid town so I can imagine it's hard to control for the hotel. It made the nights a little bit less comfortable because the blankets were always a bit moist, but we still liked the hotel very much!

-Somewhat away from the touristy area so it was quieter -Great value -They were able to hold luggage on the morning of check out for a few hours, which was super helpful -Rossy who works there was the absolute best! Helped us find a guide for Machu Picchu on short notice, showed us around the town, and even took us a great local place to eat.

-Listing said there was air conditioning, but couldn’t find it in the rooms. It cooled down by evening time so I didn’t ask about it.

We had an incredible experience staying here. The service was truly the best — the staff went above and beyond to make us feel welcome and taken care of. Breakfast was delicious, the room was clean and comfortable, and the location couldn’t have been better — just a short walk from everything we needed. We couldn’t have asked for a better place to stay. Highly recommended!

The staff at the property go above and beyond in helping organize your trip to Machu Picchu. The host went with us to get our bus tickets, and then even walked us too the bus station in the morning. The host doesn’t speak English but between the minimal Spanish that I know and Google translate there were no issues. Breakfast was simple but home made. The room was comfortable and the shower has plenty of hot water and excellent water pressure, even on the fourth floor.

Rosie who was mainly in charge of things was exceptional. She took us to the ticket office to get bus tickets for Machu Picchu the night before, to save us standing in a longer line the following morning and made sure our breakfast was right on time. Everyone at the hotel was friendly and helpful.

Friendly staff, good breakfast, convenient location. The shower was good.

The staff is excellent and the breakfast was really good.

The location is good but too many stairs.

The stuff was so friendly and very helpful.... breakfast was nice freshly made.

Very helpful and accommodating.

Friendly staff

When arrived they said they have upgraded my room with my expense as they didn’t have the room I booked available. That wouldn’t have been fair if I got charged extra which wasn’t my choice.