Spacious rooms, comfortable beds and opposite the park and lake. The staff were very accommodating as we booked 2 rooms and needed to extend the checkout time for one of these. It was easily done.

Everything was pretty good but we did go to the restaurant for breakfast only to find that the only eggs on offer were scrambled eggs. Yet most of the breakfast menu offered fried or poached eggs. So we went somewhere else as we thought that was pretty odd and that maybe the chef or cook wasn’t there. We weren’t sure what to expect

We liked the view of the lake and everything we needed was onsite.ie. pool/restaurant and bar, or close by. Parking was convenient, and the room clean and comfortable. Temperature control made the room a relief from the outside heat and we could get a good nights' sleep.

We accumulated a lot of towels which we couldn't use. We had inadequate toilet paper for three adults. We would have liked some more instructions around the etiquette of the laundry i.e. can we move other peoples' washing/dried garments if the cycle is finished? And put it into what? rather than dump it on the bench.

Location and building design. Free parking. Safe. TV, air condition in all rooms, everything was perfect. Beds were comfortable.

You have to pay a bond on arrival that I believe was not mentioned during booking. However, it did not matter for me if I was aware. But people need to know to mange their financial plans. Room probably was not properly vacuumed. Room was in upstairs (It was ok, only on level up easy for younger guests, I wish I was informed during booking or able to choose as there is no lift. However, it was ok for us).

Very comfortable bed, new bathroom and very modern room. Big TV too.

I booked 2 rooms and had to pay 2 lots of bond $200 for each room. I was told by the staff I would get my bond back the day I checked out. After 3 days I rang and asked when my bond would be back and they said that day. I am still waiting for $400 to be put back into my account 5 days later. This has made me very anxious because I had $400 less in my bank for my holiday that I didn't budget for.

Breakfast buffet was amazing for the price. Loved that my room was in a quiet end of the hotel and was easy to walk to everything.

Sheets were dirty and had marks on them. Staff were great in changing them but given their placement was surprised they were not seen in the beginning. Not a fan of the elevator having set operation hours either as I had to leave early & wrangle a suitcase vs stairs which my shins were not a fan of.

Close to lake,clean ,restaurant easy to access a lift not stairs,nice restaurant staff

Some facilities show age. Shower in bath,not good for older people or physically challenged people.no view except over top of buildings. Also a $200 holding fee,which really for a country town is outrageous.parking wasn’t assigned so all over the place and was only able to access one a long walk from room .

We were really happy that the bed was so comfy & the pillows weren't too hard or lumpy. Really lovely & large bathroom. Enjoyed having the extra sitting room, couch & table to eat our room service breakfast on (which was also very enjoyable.) All the staff were super friendly & welcoming, from the cleaning staff, to restaurant staff & the reception staff. We would definitely stay there again if we traveled to or through Shepparton.

Would have loved an to stay an extra night actually, so we could see more of the local art, museum & a few more walks.

The meals and drinks were excellent with no price gouging. The staff were very friendly.

The air cond in the rooms take 5mins to change modes and warm up (someone had left it on cold - presumably because they randomly pressed buttons hoping for heat). Brrr. Elec blankets would be great for Shepp winters. Also the main reception room had icy blasts of cold air at times. But the staff willingly did their best.

Spacious room, great work desk facility, room and bathroom were very clean. TV was feat quality.

Restaurant - I waited 1 hour for a plate of pasta, had my drink complimented but an offer of complimentary garlic bread or something to nibble on while waiting would've been greatly appreciate, I wasn't sitting there thirsty, I was sitting there hungry.

The whole property was in pristine condition, our room was spotless, spacious & the king size bed was very comfortable. Great bathroom facilities, the pump packs for body wash, shampoo & conditioner were fitted well, fully stocked & worked perfectly. The reception staff were friendly & happy to accommodate when I had a special request. This is a very clean & well presented hotel & it was a pleasure to stay here.

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