Paid for breakfast, which was good once we picked the option to make your own breakfast. Paid $15 per person, plus tax nd tip, which wasn't cheap, but you had a full breakfast with coffee so that was okay with us. The room itself was quite nice. Comfortable bed, reasonably sized room, excellent shower, updated common spaces.

I really feel that providing a free continental breakfast would make the hotel more competitive with others nearby. Given the location is not exactly desirable, i.e., far from downtown sites and university area, off a main road, and the price was moderately high, a free continental breakfast should be offered. I probably would not stay here again for that reason, even though the room itself was very nice.

A hidden gem of a feature for us who were hikers and runners was the Albany County Rail Trail. One had to work a bit to get to it but it was gorgeous as it went over the Norman Kills. Recommend it. Nice that the hotel had a gym and a pool. Room was nice in terms of size and beds.

Bathroom should have a fan. These supposedly cool wooden pull doors leave a lot to be desired in terms of privacy. My two teenage boys and I felt that this was not a good feature! We also had the misfortune of having a family with very young kids right over head. Non-stop running back and forth. I do not think that the hotel was so full during the Thanksgiving break, so why put a family with young kids where they will disturb others if they can avoid it.

Room Size, Chair, Microwave and free coffee

The evening staff were not cystomer friendly and appeared more occupied with personal matters than assusting ne and my wife. Very unpleasant and dismissive attitude. By comparison, the gentleman who checked me out of the hotel is the epitome of excellent customer service and can teach the other disrespectful staff members h I w to act. Due to my latest experience I will probably never sray at this location again, despite the fact that I've stayed tgere 5 times over the last 2 years.

Staff was friendly. Facilites and room were very clean. Offers on-site breakfast for an additional charge. Comfortable bedding and quiet rooms.

They charged my account $50 for 4 cups of noodles, which they havemt refunded back $40. Its been taking too long. Easy to take bit hars to put back

Refund back my money debited for noodles.

Place is clean, staff was friendly housekeeping girls that did the 3rd floor were awesome attentive and on point I would stay there again

One elevator was down while the hotel was full so long wait for elevator

Breakfast was good and easy access.

Consistency in service in the restaurant area. They had staffing problems and did work hard to accommodate us.

The staff, when available, was kind and considerate.

The front desk was chronically understaffed. There appeared to have been a supervisor on the premises, but they didn't pitch in when the desk was swamped. Also, there was a very loud performer in thd bar whose music could be heard inside my room.

Loved the rooms. There were very modern and comfortable. The outdoor dining/ fireplace are was super cozy and the gym was impressive.

The restaurant was the only disappointment in our stay. The food was good but they were slim staffed, forgot part of our order & ran out of a bunch of food.

Beds and pillows were super comfy

Breakfast not included Cheap TP Window covering is not dark enough and lets light in thus it woke me up at first sunlight