Great location, quiet, clean and comfortable

There was a man on site (likely the manager) who was very by-the-book and required us to add a rollaway bed to the room and a charge of ~$80 per night because we had a small child, despite us telling him she would sleep with us in the same bed. Major money-grab policy as the bed was left vacant. The “pool” was a wading pool - maybe 2 feet deep at best and the hot tub that overflowed into it made the pool really warm - too warm to go into in the hot humid summer. Everything else was great - the room was very clean and nice, maid serve was also great. Beautiful facility and the desk service was very kind and helpful.

Loved this hotel! It is a great size, on the smaller side, and pretty quiet. Very modern touches downstairs and the garden/terrace in back is lovely and so peaceful. We had a balcony which we loved. The room was quite large and we were able to add another bed when we had a third person for one night. Great location right in Palermo, which is super safe and has wonderful nearby restaurants. Loved wandering in the morning and grabbing coffee at one of the nearby cafes. The staff was also amazing, always friendly and happy to share recommendations and do what they could to make your stay better.

Small things - the sink in the bathroom was very shallow and water sprayed everywhere. Didn't alway replenish the towels even when requested. Had to pay for coffee pods in the room - which I have never seen and felt inconsistent. It was annoying to have to manually refill water on the first floor. And breakfast wasn't great, not too many options, ham was sitting out on the plate for a long time, etc.

The hotel was cool with a swanky, modern/cool ambiance. Everybody there took great pride in the appearance and upkeep of the property. Modern, clean, and green. Staff was friendly and accommodating. Loved the balcony overlooking the restaurant's outside seating area. Many nice restaurants walking distance. Quiet, but not bad at all. Overall vibes reminded me of my neighborhood in Queens, NYC.

Seems to have thin floors and ceilings. We could hear our neighbors next door in casual conversation because there is no way to produce white noise. You can't expect everybody to be quiet at all times. Everybody is a guilty of this, including me. I really want a quiet sleeping environment, and this place didn't provide. Nice, quiet neighborhood, but a little out of the way for the most active areas of Palermo. Quick taxi ride to those areas though, and not a bad walk if the weather is nice.

Very comfortable hotel with a perfect location steps from the best restaurants and shops of Palermo. Spacious rooms with comfortable beds and a nice little balcony to enjoy your morning coffee. Great breakfast. Complimentary welcome glass of wine is a nice touch. I also enjoyed the rooftop pool, which is a great place to relax despite being a small and quite warm in the height of summer. I wish I would have stayed longer to be able to use the bicycles. Staff were also extremely helpful and friendly.

Nothing. Restaurant was closed at the time of my visit, but there are so many great places nearby I would have chosen to explore one of these anyhow.

Reception staff were very helpful with directions, recommendations for restaurants, ordering taxis etc. The breakfast was good with a decent selection and good coffee. We ate there in the evening when we arrived and got a complimentary glass of wine. There was a nice outdoor, green area as well as the (shallow) pool on the roof. Room was very spacious, as was the bathroom. Very clean.

The shower was a large fixed shower head but I like an adjustable shower as I'm short. I'm sensitive to smells and could smell a ?cleaning chemical in the lobby area but at least it was clean! One night we had noisy neighbours (not from within the hotel).

The staff was great, very welcoming. Our Spanish is limited but the staff spoke good English and was very patient with our attempts at spanish. Muchos gracias. The breakfast was terrific, we enjoyed the rooftop Jacuzzi, could have been a little hotter for the season but was very nice. The balcony was also a great place to hang out and read or talk. Great location within walking distance of many great sites, bars and restaurants.

The staff were exceptional and bent over backwards for us, all were very friendly and accommodating. The dining area was comfortable with a pleasant outdoor garden, the food was good, a nice wine selection, good options for breakfast. The room was comfortable, spacious, and had a nice balcony. The location was super, a nice walking neighborhood, and close to the metro,

The only thing I can think to improve would be the wifi which was intermittent at times.

We loved our room - incredibly spacious, with very comfortable beds, lots of space to hang our clothes, couches to sit, a nice balcony and a kitchenette to make tea in the evening. As an Italian, I appreciated having a bidet in the bathroom too, and the shower was super powerful. The breakfast buffet is also excellent, with a wonderful choice of sweet and savory dishes and the possibility of getting an omelette or eggs to your liking.

Perfect location, beautifully designed, good breakfast and incredibly helpful and welcoming staff. Gave us a great evening dinner recommendation.

The towels did not appear clean. Not sure if this is to with their green credentials? (Notice to use black towel in cases of makeup?) A bit off-putting! Unfortunately there was a power outage on the day we left. Tried to use the internal stairs, but there was no emergency lighting and large items littering the stairs.

Great receptionists, large room, comfy beds, and everything was pretty clean. Breakfast was great wtih very tasty foods (e.g. ramon, cheeses, mixed fruits, eggs and bacon), and you could ask the attendants for freshly brewed coffee/latte and juice! Location was pretty good, next to the Uptown bar, the Alchemist ice-cream parlor, and other awesome places in Palermo. We felt very safe in the neighborhood and in the hotel.

No flaws regarding the infrastructure, services and staff!! It is not cheap, but you get what you pay for!!