As with last year the breakfasts and restaurants are lovely as is the service. In the main, the staff are all very helpful and pleasant. This year however, we had a toddler in the room next to us so we were woken on the last 6 days around 6am which wasn’t very good as we were on holiday. Last year we had no disturbances from other rooms at all. The mother used to do lots of washing up in the sink between 06.30-07.00 which was very noisy at that time of the morning at a stainless steel sink and draining board! I did speak to a member of staff in Guest Relations after 3 early starts and said we had thought about asking to be moved but decided we could end up with another family that were even noisier so decided to sit it out for our last 3 days. It didn’t leave us with as good a feeling as our previous holiday last year at this hotel. Despite being told the hotel was full, we were not convinced it was. We heard very little of closing doors either in the late evenings or in the morning in our corridor which is usual in a fully occupied hotel.

The fact that a noisy toddler was placed in our next room. Guest relations tried to tell me that they don’t always know when young children are being booked in but we found this hard to believe given that a high hair had been provided (we saw it on the balcony) and presumably a cot was in the room too.

Superb location with direct access to the sea - (however there is no beach but rock-set steps to the water ). There is a huge sun-lounging terrace with plenty of sun-beds . Hotel was originally a time share apartment building which has been converted to a hotel . The suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability .

The south facing terraces have very little sun as the design of the series of rooms means that above rooms block the sun so private sun bathing is not possible .

Fabulous hotel with beautiful decor in both public areas and the room and spectacular location on the sea. Wonderful outdoor area with pools and lovely gardens. The interior design was especially nice, with a feeling of intimacy in many areas, which is difficult to achieve in a large hotel. Plenty of things put on with live music, pilates, yoga etc. Excellent facilities including library, panel court, gym, indoor swimming pool and the staff were unfailing courteous, pleasant and made a fabulous hotel exceptional.

Not much. It would have been good to have a few more exercise classes and similar activities, as well as the chance to try padel, perhaps with coaching (it's a game for 4 and we were a couple).

buffet breakfast had a wide selection to put on ones plate. all of a high quality. a walk into Funchal town is 15 mins or so, a taxi is around 5 euro. views were outstanding from our room and the sound of the sea lulled us to sleep. The staff very friendly as were all locals we encountered. Numerous restaurants close by for those looking for more choice than that the hotel offers. we will certainly be returning and are kicking ourselves for not finding this hotel earlier.

The menus at the hotels bars and restaurant contain many fish dishes. fantastic news for some but for those with a fish intolerance is not so good. I was only able to have one meal at the hotel other than breakfast, however there are many great restaurant's close by. Some of the taxi drivers seem to forget to put the meter on, watch out for this. from Funchal to the hotel should be 4 to 5 euros. several times we we asked for 7 or more euros. when challenged the price dropped to 5 euro.

Good location in a quiet part of Funchal next to the sea. The breakfast was a fairly standard large hotel offering - I've had better, but there was enough to choose from. The room was spacious, with a lounge beyond the bedroom and a balcony outside. We enjoyed being able to eat outside, both for breakfast and dinner, as it was warm enough in May to do so. There were cooking facilities in the kitchenette next to the lounge, should you need them.

I've had better breakfasts.

Good location in a quiet place, in walking distance to the center of Funchal (20 - 30 minutes). Price of Taxi to the center 7 - 8 Euros. Very good breakfasts, nice personell. A lot of sunbeds, no need to "reserve" them by putting towels although some people were stubbornly doing this.

Slow Internet. This is really a shame nowadays.

Great hotel! Huge pools, very well heated indoor pool. Plenty of sunbeds all around. Great breakfast buffet. Truly 5 stars service from every employee. Excellent location and access to Savoy Palace. Ground area is very well protected from the winds so you can enjoy sun even on a windy day

Smell in the room and air-con. Soundproofing is bad so you can hear all your neighbors

Breakfast was adequate and got the job done. Poole are solid and location is great. Staff was exceptional and very accommodating to any and all requests.

Heat in the hallways (where is the AC?!? People are melting!)….which was likely the cause of the slight smell that accompanies heat. Almost an aged/mold-type smell. We tried not to linger in the room hallway.

Staff were fantastic- very friendly and helpful. Location was great, right on the waterfront and near promenade and restaurants. Room was great with patio onto the garden/pools.

Wasn’t my kind of music at night but that’s not an issue for me. No reduction on cost even although staying 11 nights - hotel offered reduced fees for multiple breakfasts.

This hotel truly merits it's 5 star rating. If you want exceptional staff, food, bedrooms, pool areas etc this is the place to come. Close access into Funchal centre.

Are you joking?