I had a reservation during a busy time due to city events and many visitors. Because of some miscommunication, our rooms were unavailable on the last day. However, the staff handled everything wonderfully! They found an alternative for us and organized a warm welcome, even arranging parking in the best possible way. I'm very happy to have met such a client-oriented team at Panorama. Whenever I visit Krakow again, I will always contact Panorama first. Best service ever!

It was a small room, but very nice and clean. Perfect for an overnight stay. Breakfast excellent, great choice of food and drinks. Free parking right next to the hotel. Good price.

Quite noisy neighbours, there was even a dog locked in one of the rooms and whenever someone moved in the corridor he started barking, but it's not the hotel's fault. The distance from the centre is a bit more, the journey on foot took about 40 minutes. On the other hand, it was through the park and along the river, so nice scenery.

The room was really clean and well furnished. The breakfast corner was lovely and you can have coffee there in the morning for cheap. Really friendly staff and free parking right in front of the hotel. We could see our car from the window. While the hotel is a bit far out of the city, the city centre is really accessible via tram. The station is less than 100m away from the hotel and the trams work at night also.

The bathroom is the smallest I've ever experienced and the hotel outside the rooms looks quite old. I believe it needs to undergo renovation on the hallways. The elevator was also not working.

Lovely modern apartment, clean, stylish and welcoming. Comes with a fully equipped kitchen, a nice big bathroom with a walk in shower and plenty of storage space throughout too. There are great views of the city and black out blind for privacy in the evening, and a nice big TV to relax in front of with Netflix, YouTube, etc all built in.

The only fault I have would be the traffic noise as you're right on the corner of a busy junction. This is understandable though in a city and not the hosts fault, the big thick windows and blinds do a great job at damping the sound, but it is still noticeable at night if you're a light sleeper.

The staff were very friendly and helpful

Only thing that was a little unfortunate was there wasn't a bin or fridge in the room, however I just used a bag for the bin, and the staff allowed me to keep an item in their fridge, so worked out all okay

good bed. The room is clean. There is parking.

When choosing a bed, it is not a fact that you will be given 2 single beds. This time I had to sleep in the same bed. The staff could have warned about this in a letter that there are no rooms with separate beds.

Lovely staff during check in and check out. They even offered to help with my bags. I didn't need it, but I really appreciated that they asked. Room was cosy and charming. Good water pressure in the shower and quiet neighborhood. Recommend.

Nice hotel! What I liked the most was that the room was really warm. There is also free parking on-site, which was very convenient for us since we arrived by car. The staff is nice and kind, so we enjoyed our stay big time!

Shotów stuff was very kind and responsive. Thanks a lot for early check in and help with parking!

2 floor bed has super flat mattress (like a board) on the top spot while the other beds are completely fine.

The Staff was very helpful and friendly during the stay, breakfast - delicious, especially hot waffles and pancakes - felt like home :) Free parking space is definitely a matter to mention as well as clean room.