Situated 15-minute drive from Lancaster, the hotel is in a semi rural location & next to Lancaster University business academy. Our room was nicely positioned, quiet & looking out over the garden area. The large swimming pool, sauna & steam rooms are lovely to relax. There is also a nice outside heated hot tub. Our food was well presented & of a good standard. We preferred to eat in the bar area rather than the formal restaurant. We will return to Lancaster House Hotel.

Nothing

Nice hotel and in a very good location for a gig at The Great Hall at Lancaster University campus. Bed was very comfortable. There's also bus service from the University grounds into Lancaster centre

The amount of tea, coffee milk etc provided in room was not very much. I also really dislike the milk sachets they use ( need about 3 sachets per brew and they only provide 6 for 2 people). Car park is expensive at £12 per night. I think perhaps you can park on the University campus as a visitor for a better price, but I was unsure if my vehicle would be logged as in the hotel grounds, by the ANPR, given I wanted to load, and unload my bags. If I'd been staying more than 2 nights I would have looked into alternative car parking

The staff is extremely friendly. The hotel is charming, tranquil, unbeatably located if visiting the university, and has all the amenities one might need with a bar and restaurant on site. The cleaning staff did a great job and in the room you get complimentary water, tea/coffee, cookies, and a very cute fluffy dog for purchase (sadly I had no room left to take him).

The rooms are beginning to show wear and tear. A few cracked tiles in the bathroom as well as lots of black discoloration on the grout in the bathroom, plus on the doors near the handles the paint is coming off. Also, no fault of the hotel, but the absence of climate control made for some very hot nights during a heatwave.

Stayed 1 night , the pool was area was beautiful , the room was a little dated yet I know they are doing work on them, the bed however was one of the most comfortable beds I had ever selpt on !! all the staff were very nice and helpful. Including the bar staff, and it's a really nice bar And the breakfast selection was amazing, everything was beautifully cooked and again fanatic service

We did have an issuses with the electric car charging port, which the hotel sorted in the morning And I would recommend bringing your own shampoo and condition if you want to wash your hair after swimming , they only provided a shampoo n body wash in 1 which was awful I'm afraid

Beautiful room and entrance Lovely grounds and free upgrade as it was our wedding

There were no instructions / booklet that directly informed me as a guest as to amenities : breakfast times, how to work the tv, room service, laundry services and general hospitality included in the hotel. How to access spa pool opening times. The WiFi didn’t work so no use looking at website which didn’t say anything specific for guests anyway. For a top hotel I was disappointed in this especially as a lone guest for a night

The whole experience from going through the door to reception. Greeted by Staff who were soo helpful cudnt do enough to help you. A wonderful place to stay....Had a ground floor suite which was lovely to stay in and can recommend. The Breakfast buffet was nicely presented and the Main breakfast was served on hot plates and food hot. Most of the time where we've stayed it has been luke warm!! The Bar Staff were very attentive and friendly. Cudnt do enough for you.

Abs nothing. Can't wait to return.

Location and tranquil surroundings

The shower thermostat was not hot enough. Especially when cold. Also, the bathroom extractor was permanently on. Waste of electricity. My wifi login details didn't work, so I had to use a voucher. Lastly, I booked on booking.com and had to pay for parking. Perhaps a discount for those not aware of free parking incentives as your business is ranked higher on that site, and no way would I have known where to book directly. Lesson learnt and will book directly next time. Otherwise, an uneventful stay and and will be back soon.

The location to Lancaster University where we were visiting my daughter. All the staff that helped us throughout our stay were absolutely wonderful- warm, professional and friendly. Nothing was too much trouble. The food was excellent, very tasty and fresh. Sunday roast was one of the best we have had in a restaurant. Spa exceeded our expectations.room was warm, spotlessly clean and very comfortable. The hotel has a homely vibe from the welcome of a blasing fire on arrival to cheerful and freindly staff.

Only a small point but we had to wait a while for food to arrive after arrival. The hotel was busy, it was worth the wait but it was noted that this was an area that could have been more efficient. The bar and waiting staff were all very, very helpful and attentive in their service.

Staff excellent and the service efficient and friendly; breakfast is very good, especially the fresh fruit; and the new dining room menu is excellent. The windows open wide so that fresh air can come in, something which is missing from most hotels.

We very much dislike the 'dogs welcome' approach. Dogs should not be allowed in hotel rooms; it is appallingly unhygienic and I hope that when I ask for a room not previously occupied by a dog, that this happens, though I doubt it given the state of some of the carpets!

Comfy room. Good gym and pool area.

Paying for parking at £12 per night seems very expensive when parking isnt limited as car park is large and never full. Bar meals menu very limited compared to when i have stayed here before. When in the bar i ordered drinks from the bar and was given a service charge so effectively paid just for the barman to pour me a pint. I object to paying this as not getting a service here that i would expect to pay extra for. If table service for drinks had been in place then a service fee could be expected however should not be charged a service fee just for walking up the bar yourself and getting a drink.