We extended our stay for two more nights in the King Suite and truly appreciated the warm hospitality extended to us. A special mention to Mr. Le Quang Linh, the Rooms Division Manager, for his thoughtful welcome message: ”………. Please do not hesitate to let us know how we can make it more special. Happy Anniversary!” The hotel went to some lengths to ensure we had a memorable birthday and anniversary celebration, which we deeply appreciate. However, it was disappointing that despite these efforts, they were unable to accommodate a late checkout—even for just 30 minutes. Having worked in the hospitality industry at a five-star hotel before retiring, I understand that granting a slightly late checkout, even when the hotel is “full,” is not always impossible. It ultimately comes down to a matter of flexibility and willingness. Unfortunately, the hotel fell at the last hurdle by adhering too rigidly to policy. That said, we remain grateful for the overall hospitality and thoughtfulness shown during our stay. A little more flexibility in such situations could have left an even more lasting positive impression. From my observation, the F&B, bellhop, housekeeping and maintenance staff performed the best. Front office lack just one quality to come up tops - empathy or EQ!

Nil

Beautiful hotel and amazing location with breathtaking views. It's in a quiet location and plenty of good movie channels. The room was a decent size with a balcony. Stunning decor everywhere you look. The buffet breakfast was lovely, as were the staff who were really attentive. Excellent indoor heated pool.

The day we arrived we told the reception that on our last day we were going to be checking out super early around 7am and asked the staff if they could pack us a light breakfast instead of us eating at the buffet that early in the morning before a 6hr journey back to Hanoi. And the lady just flat out refused and said we can have the breakfast at 6/6.30am! Tried to explain that I find it difficult to eat that early in the mornings especially before a long and very bumpy car journey but sadly we're told No.

Hotel de la Coupole is undeniably one of the most beautiful hotels I’ve ever stayed in. The attention to detail in the design and finishes is simply exceptional – elegant, luxurious, and thoughtfully curated throughout. The location is also a huge plus, with the train station conveniently next door and the centre of town just a short walk away. However, the service sadly didn’t match the grandeur of the surroundings. While the facilities were 10/10, the staff often felt disengaged and lacking that warm, personal touch you’d expect from a hotel of this calibre. A particularly disappointing experience was by the pool, where we ordered drinks and tap beer. After waiting 45 minutes with no sign of our order and repeated assurances that it would arrive “in 15 minutes,” we decided to leave the pool and asked for the order to be cancelled. Despite our wait, the staff initially insisted we still had to pay, which was incredibly frustrating. We eventually escalated the issue to the Hotel Manager who, thankfully, cancelled the charges. Still, the whole experience highlighted a concerning lack of empathy and proactive customer care. On a brighter note, breakfast was fantastic, offering a generous spread of both local and western dishes. The hot chocolate, in particular, was a standout treat. It’s also worth noting that the hotel is vocal about discouraging child exploitation, a sadly visible issue in Sapa, and it’s encouraging to see them taking a stance on such an important matter. Despite the shortcomings in service, I would stay here again when visiting Sapa – mostly for the stunning environment, excellent location, and top-tier facilities. I just hope the service side receives the attention it deserves to match the rest of the experience.

The service was disappointing and lacked warmth or a personal touch. Staff often seemed disinterested and unengaged. We had a frustrating experience at the pool, where our drink order took over 45 minutes and was never delivered. Despite repeated requests to cancel, the staff insisted we still needed to pay. We had to escalate the issue to the Hotel Manager to resolve it, which highlighted a lack of empathy and poor customer service. The disconnect between the luxurious setting and the quality of service was noticeable and detracted from the overall experience.

This is one of the best hotels I have ever stayed in my entire life. It's just AMAZING. Very very beautiful, conveniently located in centre of Sapa, easily accessible. The swimming pool was very pretty (and warm). All the decorations were very cute and classy. It was the only hotel in Sapa where I did not feel cold at all (I stayed in 3 different hotels), thanks to the central heating, I guess. The staff were super nice and helpful, spoke good English, treated me like a princess (I am a solo traveller). If you have the money, stay at this hotel for your last day in Sapa (just stay in the hotel so you can get the most out of it after you're done exploring Sapa). It's totally worth the price, trust me. Greetings to the receptionist lady who wore the infinity-shaped necklace and the bell guy with cute dimples who helped me take my luggage and brought me more bottles of water. Love it!!

Well, the price of course 😆 but as someone from Europe who got paid in euro, I guess it's totally worth it. I paid 140 euro a night (no breakfast), thanks to genius programme of booking.com. Original price, according to the price list on the reception was 270 euro.

The room was beautifully designed aesthetically. It was comfortable and beautiful room. The facilities in the room was great. The staff were also very friendly and helpful. They were very accommodating to our requests and queries. The breakfast spread was wide and wonderful. The aesthetics of the hotel was also beautiful for taking pictures. I would highly recommend others to book the high end rooms. The location of the hotel is accessible every where in town.

The air-conditioning had some minor glitches as it was not able to keep the room cool at times. Apart from the cooling of the room, everything else was perfect.

Amazing view, food, staff, and location. This property is insanely beautiful, I’ve stayed at many nice hotels around the world and this place really is top tier. You’re in the heart of Sapa town, accessible to anything you need. We arrived super early by sleeper bus but the hotel allowed us to freshen up and grab breakfast before taking off on our trekking tour. Their breakfast buffet spread is hands down the best i have ever seen! They have everything! Staff was wonderful too, all super sweet. Especially hien and Brian who helped arrange my clothes and pickups. Highly recommend this property!

Quite simply a stunning hotel and a stunning experience. The hotel is immensely stylish with very comfortable rooms. It is like entering a different world and although I have stayed at many great hotels this stands out for its idiosyncratic charm and style. I would also vote it best breakfast buffet I have ever experienced. The indoor pool is an architectural masterpiece and great for working off some of the pounds gained at breakfast! The service was impeccable - we experienced warmth and support from everyone from the reception team to the people in the restaurant. A special thanks to the guest relations manager, Christine, who was ever on hand to ensure that we had the most fantastic stay and to help us make the most of three days in Sa Pa.

Everything at this property is awsome, the breakfast was amazing. And everything french food related suprisingly delicious!! And def have their hot chocolates. Room decors were so beautiful. There isn't much good food in sapa. We are ate the restaurant and room service most days and it was great. All facilities and staff are great :) would love to come back one day.

The kids club was a bit limited not much going on in there. And the heated pool was abit cold, had to ask staff to turn on the heater for the pool. (I understand they were probably saving power cause there wasn't much people in there)

This hotel’s purpose is to impress and we were absolutely impressed like we were never impressed with any hotel before. As soon as we set our feet in the lobby, our jaws dropped by the grandiosity of the hotel. The staff was very accommodating and makes you feel very important. The lavish French colonial decorations make you feel like you went back in time. From the rooftop, restaurant and swimming pool, everything in this hotel is intricately and carefully decorated. Even the restrooms are amazingly awesome. Instead of paper towel, they have individual rolled washcloth to wipe your hands after washing them. Totally fancy hotel. The whole staff is helpful and accommodating. The location is at the center of the town proper. Lots of restaurants nearby. This hotel is an experience of a lifetime itself. I’m so glad we stayed in this hotel.

Oh, I love this place! I wish it were in my city. It's not a hotel, it's more! It's like staying in the Louvre, if it was possible. Everything not only looks but is original, made to be for centuries, so in such an atmosphere you understand the excellence! At the same time, staff and service is very friendly and easy, you can go to the breakfast in the slippers and everybody will be ok with that! In the winter, it could be chilly not only outside, but also inside, so keep it in mind and be ready.