room beds the location very good. The receptionist named Holly was excellent, she was very helpful with a booking I needed to make away from the hotel & she she made the booking for me & gave me great advice on directions...She she was on duty again the next morning and took time to ask me how it all went. She is a great asset to the hotel as she is very friendly and efficient and very welcoming on arrival at the hotel. The bar &restaurant staff were also very friendly & the service was excellent.

I am afraid the other 2 receptionist need more training on the basic facts of helpfulness how to smile & stand up when guest approach the reception desk & not to say to a guest they are wrong like I was rudely told 3/4 times, they also need to realise that they are the first people that have contact with guests & first impressions are a very important roll of a receptionist.

The beds are amazing - like firm clouds, so soft and cosy, but supportive and great for quality sleep. Could hardly realise we were on a main road in the centre of the city; great noise cancelling windows and window dressing. Great service in person and virtually. It was a really fancy experience.

It would've been helpful in the booking confirmation to have instructions to find the car park and how to alert the hotel to gain entry. A couple of spots of mould in the bathroom but just a tiny amount. Left request for breakfast on the door handle and checked the option for 6:30-6:45 but breakfast wasn't served until 7am at weekends. Ours arrived at 7:10 when I enquired about its whereabouts at 7. The quantity was generous and the quality good.

Good position in the city, secure car park next to the hotel, all staff were very friendly and helpful, very clean, great facilities, nice large room with a very comfy bed, fridge in room , nice large on suite with the most amazing smelling toiletries, , plenty of towels , dressing gown and slippers , desk, chair, sofa bed, large tv , coffee table, large double wardrobe, hairdryer , iron ironing board , safe , kettle, coffee maker complementary tea, coffee , coffee pods , Biscuits, bottled water . Air conditioner/ heating . Plenty of mirrors and plug sockets. Restaurant, bar and room service. Breakfast was fab with plenty of choice. My husbands poached eggs were cooked to order and some of the best his had !!!!

The hotel has no where for you to pull in and drop people/ luggage off. Car park spaces very small . The movable shaving/makeup mirror was hanging loose and the mirror in it couldn't be tightened into place so had to stuff tissues in each side to stop it flipping round. The floor gets very wet from the shower the towel we put on the floor got soaked. The loo blocked easily. We found the heating very hard to control even with the instructions given , we felt quite cold at times .

Great staff. Efficient processing at reception. The room was well-appointed and laid out; bed was fine. Needed help to get the heating sorted. Extremely prompt, reassuring and informed - actually came up very swiftly and solved the problem. Great location, 1-minute walk to the main square - cafes, pubs, bars, restaurants all within walking distance. Didn't have the in-house breakfast (didn't want one), but what I saw looked pretty tempting with quite some variety on offer.

The bathroom and shower were fine. I had difficulty getting the water to a good flow and temperature for a bath, but got there eventually (to be fair, I find this a lot of places nowadays).

I really like the hotel staff. Each person was very professional and friendly. Starting from reception, breakfast service and waitress in the restaurant. I like to thank you mostly Lucia which sent me back the bracelet I left in the hotel room. All personel was like in a 5 star hotel. Location is good in Central of the Nottingham and near some local attractions for example Nottingham Castle. Hotel got a parking, room was large and comfortable. Bathroom clean

The only think was not very perfect it was a food in the restaurant. Dinner should be better quality for the price. Breakfast look and taste like reheated from pervious day. Probably they didn't got enough guest. However we were once in middium size 3 stars hotel when we were the only guests in Christmas and they did fresh breakfast for us with unbelievable choices. That mean number of guests doesn't matter in regards of quality. Improving food can make this place amazing 👏

Room was very nice and a good size. Bathroom was a little tried around the bath itself. The two chairs were stylish but not very comfortable. The location was very good for the Christmas Market and city centre shops. The bed was big and comfortable. We slept well. The breakfast was a bit disappointing but it’s difficult to say why, just wasn’t very tasty. The star of the stay was the lady concierge on the desk the evening we arrived who really went the extra mile. However, all the staff were really nice.The eco-friendly scheme re housekeeping is brilliant.

Breakfast could have been better. Hot milk for cereals, choice of different eggs and more hot options.

We were up graded to a king size; the room was excellent. Staff were very helpful; professional but also friendly. Fantastic breakfast (as long as you pre book and even better if you use the eco option for your room). The location was also brilliant; 2 mins walk to the centre of the city. Will look to stay here again on our next visit. Very pleased indeed

The shower was not quite right but very usable. We don't watch TV but do use the facility to listen to the radio. Very disappointed that this option was not available through the TV. If we have known we would have brought better listening equipment. But these very small problems were our only issues

Great location, only about ten minutes walk from train station and five minutes from retail shops, restaurants and the Victoria Centre. Receptionist was friendly and helpful, I had upgraded my room via their website after booking and she gave me the upgrade at no extra cost. Room was spacious with plenty of storage for clothes, bed and sofa bed were very comfortable, and tv easy enough to work. We had a great breakfast, plenty of choice, and the night before we had drink and dessert in the bar and that was nice too.

The only thing I noticed that needs improvement is the bathroom was a little worn down, the bath could do with being replaced and the sink unit had a deep crack on the surface. Otherwise it was an excellent stay!

A great team running the hotel and many thanks to them all for generous and welcoming attitude which is very much appreciated - room had had a smoker or similar which is frustrating for us all - the Hotel and stay were all really good, but at close to 100 pounds the value for money was OK - the point here is that it was fairly good value, but as the expected costs was 76 pounds, it leaves you feeling a little misled when the actual cost with breakfast is closer to 100 pounds - important to deliver beyond expectations but nonetheless grateful for a good stay in Nottingham - many thanks.

Everything. I have a multitude of disabilities and they went over and above to ensure our 25th wedding anniversary stay was just incredible. We really can not fault them in any area at all. The reception are super friendly, the room service was easy to order, the food was INCREDIBLE! We simply loved everything. The room was spacious and clean, the accessible bathroom was just that, very roomy, my big chair was easy to get in and turn around, shower easy to operate. You can cast from your device to their TV. We will definately stay again.

Not booking to stay longer, next time we will!