Fantastic hotel with very helpful, friendly and efficient staff. Good location, sufficiently distant from the busier tourist areas but the places of interest are only a short walk away. The hotel is a beautiful fusion of history and contemporary and the large room offered great views over the Segovia countryside.

Breakfast wasn't included with our booking but we paid extra. It felt a little expensive (€20 each) but it was a nice buffet of food and drinks. Unfortunately, due to the relatively small breakfast room, you have to choose a 30 minute timeslot which didn't really allow enough time to fully enjoy it in a relaxed way.

The hotel is beautiful as it used to be a historic location for the monks. Although it has a lot of history, the hotel itself is completely modern which exceeded my expectations with its beautiful views of the surroundings, the facility’s cleanliness and spacious environment. This was a great hotel we chose to stay. The staff were very helpful from the onset, providing map of the city and highlighting the main city centers for our reference to go explore. The room itself was large and had a spectacular view of the countryside. Amenities were the usual you would find. We traveled to Segovia in the winter, this said, outside was pretty cold but the hotel had a warmth in both its temperature, space and its character. Checking out was quick and concise, the staff being very hospitable in this regard as well, as they offered transportation services on our way out. 10/10 would recommend.

Elegant, beautifully kept hotel. Lovely spacious, clean, quiet room with a beautiful view of the countryside. Very comfortable bed. Good location for walking around the city and close to the Alcazar. Breakfasts were good.

Expected the building to have retained more of the original convent features and ambience. The exterior was beautiful but inside was very modern and lacked atmosphere. Apart from the reception, the staff was rather cool. Massage was not available at short notice. Workout room was available but unusable due to lack of air because the AC was not working.

Spacious, comfortable room in old town. Don’t rely on customer service though, it’s bad. We asked for a taxi to arrive at a specific time - when that time had already passed, I went in to reception and then they started calling for a taxi. At day of departure, we asked for someone to help us at a specific time with our luggage - no one ever arrived, not even late. If you want to be a 5 star hotel, qualify your staff or hire better staff. And don’t try to save money on not refilling water bottles and cheap toilet paper.

A wonderful hotel with a great location, a cozy modern design integrated into a historic building, breathtaking views from the windows, delicious breakfasts, and a good spa area

If I’m being picky, getting out of the parking lot was kind of a puzzle. Getting in was no problem, but finding the way out wasn’t so straightforward. To be fair though, it’s a municipal parking lot, and the hotel just rents a bunch of spots there. Also, I found some long hairs on the floor in the room — not a huge deal, but still a bit unpleasant

Spacious room with large terrace and panoramic views. Room impeccable. Very helpful male receptionist who went out of his way to make us comfortable and recommend restaurants. Will definitely come back.

Nothing

Loved the room, view, facilities. I’m not sure why I wasn’t able to communicate with the staff regarding my request for pool access without services but I ended up going to the spa to inquire and got access for the last time slot the same day which is 19:30. The staff kept insisting there was no time slot after 17:30. The spa area was excellent. A large pool with various whirlpool stations, dry sauna, steam room and relaxation area. A nice option after walking and absorbing the city.

We loved the spaciousness of the room and the fact that you could open two sets of double doors and step out onto the terrace. Sun lounges, a table and chairs were provided on the terrace. There was a great view over the town and countryside. We felt very comfortable and relaxed in our room. We were easily able to walk from the hotel to the places we wanted to go and it was great being so close to Plaza Mayor. We appreciated having tea and coffee provided in the room.

We didn't have breakfast because we felt, at 20 euros, it was rather expensive.

We stayed only one night, and really liked everything about this lovely hotel. High quality conversion of an old convent building right in the centre of old town Segovia. A quiet position, with excellent parking and great instruction on how to access the parking before we arrived, we really appreciated that. Friendly and helpful staff. Lovely room, with a balcony. Nothing but praise for this hotel, highly recommended.

Nothing, everything was good.

The hotel overall is great, the building is stunning and most of the rooms are very nice (although there are large differences between rooms). It is located very nicely within Segovia - close to anything you may want to see. Definitely the best hotel in Segovia.

The breakfast was very disappointing. Especially when considering that you would pay 20€ for the breakfast, it is simply not good enough. The bread was dry and old, the eggs were bland and clearly from a Tetra pack and the coffee was mediocre. When a hotel charges this much for breakfast, I would expect some quality in return. This would be acceptable if it was a free breakfast.