The Swan Hotel was everything we wanted in a hotel, in this day and age, where service seems to be appalling wherever you go, not here. The staff were so helpful, cheery, and couldn't do enough for us. From the moment we walked through the door to happy smiling staff behind reception, who then passed us on to their butler, Nick, who showed us around the hotel, and carried our bags up to our room, the atmosphere was so warm and welcoming. Our room was No1 on the first floor overlooking the high street, with a nice view of the sea out of the side window. The room was large, and well furnished with a large comfortable bed. The bathroom was spacious and well appointed with everything we needed. And a really nice touch was that our bed was turned down in the evening with a little gift left on the pillow. We couldn't get in the restaurant on our first evening, but we were able to get into the side bar restaurant, which was less formal, but the food was just as fabulous. We had the rib eye steak and the pork loin, both cooked and presented beautifully, we left our compliments for the chef! We can't recommend this hotel enough, and the location was superb and the whole team were a credit to the hotel, and Admams!

This is a little luxurious gem in the heart of Southwold. Lovely rooms and a great restaurant. Our room was beautifully appointed and very classy. The in-room Bose speaker to connect to was a nice touch and a small free bottle of Adnam’s gin was super generous. The food in the restaurant is outstanding Totally unpretentious but still super unusual. I had cold beetroot soup with horseradish - which would not normally be my cup of tea - but, oh my God, it was unbelievable. I have to go back just for that!!!

Nothing. It was all good. The rooms are not cheap but ultimately you get what you pay for and as returning customers we know what we get for our money and still keep coming back.

In the heart of Southwold and short walk to the beach. Lots of places to eat, although book ahead as a few we tried were fully booked. Comfortable rooms and lovely breakfast.

Our room in the garden had the brewery directly behind and work started at 7am on Monday morning so an early start for us! No latte or cappuccino available at breakfast even at additional cost. The dinner menu was limited so we only ate in one evening which was lovely but would have eaten again if there had been other choices. I’m vegetarian so this is not unusual for me but had hoped there may have been fish dishes that appealed to me. The hotel is owned by Adnams and all tours for the brewery leave from the visitor centre within the hotel grounds. As a guest it would have been a nice gesture for guests to receive a discounted ticket for one of the tours on offer as they are quite expensive.

The hotel is in a great location, near to shops and only a 5 minute walk to the beach. The breakfast was very good. The staff were very friendly and polite.

We didn’t sleep very well as two of the nights were very hot and the bedroom was too warm, even with the windows open and a fan on. Of course, this won’t happen that often in this country, but the room we were in really needed air conditioning. Also, the shower in the bathroom was over the bath and quite a high step to get out of, care is needed.

The staff were very friendly and accommodating. We did not need anything in particular during our stay but in all of our interactions they were so warm and courteous. The location is amazing, you can step out of the front door onto Southwold High Street and everything you need is within arms reach including the beach which is a five minute walk away. The room was clean and comfortable, it wasn’t 10/10, it had a few dings from use here and there but it was perfectly fine. The car park is a bonus, there are other free car parks in Southwold but having a car park next to the accommodation is very welcome. The food was tasty and well prepared.

The food is overpriced in terms of how much you get. It is well prepared and tasty, however, the portions are too small. It’s less about the money and more about wanting to feel like I have eaten a meal. We used the restaurant once and I had a battered monkfish for £25. I think there were about 8 chips. I could have eaten the whole thing twice. The breakfast is the same but it’s negated by the fact you can just ask for more as it’s included with the room. There are better eating out options in Southwold.

We absolutely loved our stay for 3 nights at The Swan. A beautiful old hotel right in the heart of Southwold with a luxurious contemporary interior. The bedroom was very comfortable, a generous comped bottle of ‘Top Notch’ gin in the mini bar and a spacious elegant bathroom - no air con but an effective dyson fan. Breakfast is table service, great quality and extremely generous. No charging extra for a cappuccino or extra sides! We borrowed two excellent quality guest bikes for a day out, cycling along the coast. Fluffy towels on reception ready to take down to the beach. Helpful staff on reception and in the restaurant. This hotel has really thought carefully about the guest experience.

The house keeping was a bit sporadic - the ‘turn down’ shift left used glasses and bottles in the room and the cleaners in the day took our first bottle of gin away.

First breakfast was lovely poached eggs cooked well. Room was lovely, warm and comfortable. Staff were very friendly, welcoming and helpful.

Following day had the vegetarian breakfast which was very obviously not freshly cooked and was disappointing. After having a shower in the disabled facility the floor stayed wet all day even after room had been cleaned. Difficult for second person to use room safely afterwards. The route from main hotel to the ground floor accommodation rooms should be far better lit. I think a risk assessment should be undertaken as a matter of urgency.

Stylish hotel with comfort, quality and hospitality at its heart. Superb facilities-the proximity to the towns amenities, own secure parking, tasty breakfast and attentiveness of staff set this hotel apart from others we have stayed at in the past in Southwold. Cannot rate and reccomend it highly enough.

There was early morning noise from the barrels/brewery in the courtyard, however, a small inconvenience. The beds were remarkably comfortable and we slept well in the main.

We pushed the boat out and went for one of the more spacious rooms. It was delightful, with its own comfy sitting area and a bathroom away from the bedroom, off a lobby, with a choice of bath or shower. Easy parking. Lovely breakfast, friendly staff, tour of the property and room on arrival. Free small bottle of local gin in the room 👍🏻

The view over the back towards the Adnams Tour centre and yard wasn’t amazing, and we had some sustained early morning noise one day from metal casks being enthusiastically lumped around. I couldn’t help thinking that the hotel could make more of its outside space, which is bland and bare at the moment and used mainly as a wait area for the tours. There are tables, and it could be a pleasant place to sit if dressed with some tall olive trees on large pots and exuberant glowering baskets. None of this however would affect our decision to stay again.

The staff were all, and at all times, wonderful, going to exceptional lengths to meet all of our needs, and always with friendliness, professionalism and, where appropriate, humour. The room was spacious and comfortable (it looks like the photo on the website!). The in-room facilities were excellent, and the artwork both in the rooms and throughout the hotel was an unexpected joy. The breakfast was plentiful, great quality, and with lots of options. The Sunday roast was one of the best I've ever had, and all of the communal areas were clean, comfortable and beautifully presented. But the staff were the real gem of this hotel, and we are grateful for all of the little things that helped make our stay perfect.

Minor issues were that the shower floor was a bit slippery and the bathroom window, which overlooked a fire escape, could not be locked. I would not have wanted to stay in the room alone.