Comfortable double bed. Very good shower fittings with reasonable water pressure. Good standard of cleanliness. Restaurant food available at reasonable prices. Rather expensive drinks Bar. (Wetherspoon's just down the road) Friendly staff with good customer service. Outside seating at picnic tables. Car park included in room price (Enter car registration correctly !! ) Typical GREENE KING facilities - all O.K. Toilets clean, hand driers working. Worth a visit.

Hotel paintwork could do with a refurb. Outside seating was not in sunshine, afternoons. WIFI WAS INDIFFERENT AND DROPPED OUT FREQUENTLY - SKY!!. In Room 39 you can hear the water heating boiler at night. Door closers tend to SLAM. Only one key available per room - manual locks - secure but "Old Tech".

Lovely, comfortable bed, arguably the most comfortable bed ever experienced at an establishment Lovely food served in the bar area in the afternoon Nice ambience, and decor, in bar area Lovely, wholesome, breakfast

For New Years Eve 2024, we were advised that the bar would be open for residents until 12.30 am on New Years Day, however, unprofessionally, the bar closed before midnight, citing lack of guests in the bar area! Even certain staff agreed this was wrong, but unfortunately, quote, 'the Manageress has the final say'!! No proper sign at entrance to car park, thus entrance can be easily missed Breakfast could be laid out better

well positioned in centre of town. Room very clean and comfortable well provided with toiletries and hostess tray and easy to gain more as needed.. There is a free car park but not applicable to me . Easy access to good buses

poor service on day 3 at breakfast simple meal took too long to come after ordering and asked again for it and when received badly cooked so not eaten perhaps a different chef. Menu quite expensive for lunch and dinner but did not use the restaurant for these meals . A simple room service would be appreciated eg toasted sandwiches or similar and a small fridge would be very useful

Excellent location - very friendly staff (obviously short staffed ) but the staff worked so hard to help. Two staff deserve a special mention , the lady who coped with a very busy Sunday breakfast, solo and the young lady who rescued me from bringing baked alive because the radiator could not be regulated. Opening the window ( too difficult for me) and a fan solved the problem. It has a very relaxed atmosphere and on felt welcome. Will come again - hopefully this year while Jane Austin's 250 celebration is still occurring.

The radiator in my room.

Beautiful restored 18th C inn with a great pub & restaurant, right on Alton high street, in the heart of Jane Austen country. Very helpful front desk staff stored luggage before checkin time. Room was spacious and lightly updated. Nice in-room tea service with electric kettle and quality biscuits. Good location on high street with access to local pubs, stores, and cafes. Excellent access to local buses at stops at inn's front doorstep.

Nothing. But Be aware that this is a historic inn with stairs to upper floors, no elevator. Staff available to help with luggage.

We were able to leave our bags on arrival as we were early. This allowed us to explore the town. The room was larger than expected and I particularly liked the bathroom. Excellent choice for hot food on the breakfast menu! Friendly staff throughout hotel.

There was little natural light in the room and I think the main lights could have been brighter/warmer. (The bedside lights did help and were great for night time reading.) The beds could have benefited from colourful throws and cushions to give that all important first impression.

I'm a bit of a hard grader, so if I give a place a 4 it means I was satisfied and it met expectations. If I give it a five it means exceeded expectations. The Swan met all and exceeded some expectations. I checked in at 11:30 pm/23:30, and to feel truly welcomed at that hour when the innkeeper was also closing the bar means you have excellent staff. And the morning innkeeper also was excellent.

The full English breakfast was just what you’d expect at today's inflated prices. I assume this is a high-margin item for the hospitality industry. Like most breakfast places, it seems it is the first job for young people; tentative, a little fearful, and not anticipating customers’ needs. Not unique to The Swan.

Lovely looking hotel centrally located in the town with free and adjoining car park. The staff were friendly and helpful. The kettle and tea/coffee/biscuits were very welcome after the long drive down. Loved the decor of the room.

The inner shutters on the windows didn't close properly on a windy day which would have helped cut the weekend street noise. The bed was excessively hot because of the thick mattress cover and similarly the duvet and pillows. Decaf tea would have been nice...

Room was very comfortable, staff were very helpful and the breakfast was made fresh on order each morning, not buffet.syle. The choice of cereal was good very impressed by fresh fruit, strawberries, blue berries and raspberries. The staff were very attentive and coffee and tea was a good standard.

I like that the hotel had it's own car park and that there was no charge for it. The location of the hotel was very central. We had a room in the back of the hotel so there was no noise.

The room was lovely and very clean, the location was central and very convenient. The food was very nice and the price was affordable

At one point my partner was somewhat aggressively questioned by housekeeping staff as to whether he had been smoking in the room (neither of us smoke) and they felt the need to ask him "are you sure " when he said no. Breakfast staff really struggled on our 2nd morning due to the large number of diners and there was a very long wait for service. It felt as if more staff should have been allocated as the large party had been booked in advance