Excellent hotel just like all of the other Holiday Inn Express locations I've used. Clean, quiet rooms; friendly staff; excellent breakfast, wicked-good coffee. Close to lots of shopping and food - just a short drive away.

Nothing to complain about - the hotel is adjacent to a highway (which adds some noise) but that was not a surprise.

Good for a short stay. We have stayed here before. Pleasant staff, clean room and great linens!

Not enough water pressure in the shower. Noise from the floor above

Everyone on staff we met was attentive & friendly. They were fast & efficient without being overbearing. The hotel was clean and the room & bed was comfortable. Breakfast was exactly what we've come to expect from Holiday Inn Express. The best location to access all the shops & restaurants at St. John Town Center but still in a quiet area, also within 15 minutes of the Mayo Clinic & close to major highways.

Unfortunately, they've "upgraded" to automated coffee machines with touch screens that brew your cup individually. At first glance it sounds good but one of the 2 machines was down & it takes a long time for each cup. At breakfast a long line developed waiting for coffee. Then that one frozen up. They no longer have coffee makers in the rooms so this presented a problem. While waiting for the company to come service the first machine they should have had an alternative to replace it. I know you can get large dispensers with fresh brewed coffee from places like Starbucks (not my choice but an example) that serve dozens of cups. For a relatively small investment they could have eliminated this problem.

Super comfy bed/ comforter & very quiet room. Great location easy access to all the different parts of Jax.:Beaches/Northside, San Marco, Downtown....

My heater in the room wasn't working but the lady at the front desk offered me a space heater & that helped. The next day the manager offered to change my room but when I checked the new rooms heater wasnt working either it seems to blow cold air....I checked an hour later still cold..... so maybe its tbe new system they have? Anyway everyone was very helpful & nice trying to help me be comfortable.

Conveniently close to restaurants and shopping.

Apparently staff informed me at checkout they’ve been having issues with people stealing cable tv boxes. Because I indicated the only issue we had was very little channels on the tv. I asked why only a handful of channels? And she explained to me what had been happening. At any rate our stay was wonderful. I was in the military back in the 90’s and got to see a visit with some fellow veterans who still work and live in the area. Thank you so much for a wonderful stay. Robert Duff Jupiter, Fl

Loved the 60-second pancake machine at breakfast, and our very comfortable king-sized bed!

Greatly disliked the really thin toilet paper, the thin/flat pillows on our king-sized bed, and how LOUD this hotel was. We could hear doors slamming from the floor above us, and people singing down the hall which echoed in our room.

The entire facility was immaculate! From the moment we walked in the door to the time we reached our room, everything was spotless. The beds were incredibly comfortable as well. I would have loved to stay longer, but unfortunately, we had to leave.

There was absolutely nothing that I didn't like. Thank you for asking.

I loved the breakfast, the spacious of the room and restroom.

Only thing I didn’t like about the room was the shower which could’ve been better updated instead of a regular tub, refrigerator was rusty, & the conjoined door that it had in it that didn’t look safe at all.

The staff were great! We got there later than expected. We were completely wiped out but they lifted our spirits with their friendly smiles. The room was clean, the pool was nice, and breakfast was enjoyable.

Nothing

The location was a 15 minute walk from the shopping mall and so we got our daily exercise in. The staff was super friendly and helpful although they did complain about the lack of scheduling of employees in front of customers. Not a big deal, just not the most professional.