Great place and good value, staff were very helpful and even integrated with our group. Helped with arranging taxi's and suggested restaurants. On check in i had to part with a £100 deposit in case I caused damage to the hotel room ?? This was not mentioned on booking . Given a room adapted for a disabled person ( I am not ), but the rooms are bigger, maybe meant as an upgrade? Alot of damage to many bathroom tiles ?? I reported this fearing they would acuse me of causing the damage. The shift manager stated they were already aware.... that was all. A pleasant stay, reasonable bar prices.

Breakfast great, very clean, staff polite.

They charged me twice. I received my invoice by email after checking out and upon reconciling it with my bank account it was apparent they had charged my card twice. I went back to the hotel and they admitted the error and assured me a refund would be processed and in my account within 5 days (not ideal if this had taken someone into an overdraft!). A week later with no refund I called the hotel and complained. Again lots of apologies and yet another week later still no refund. I have called hotel and asked for manager to call me. Still waiting and situation unresolved. So if you like paying twice for your hotel stay then pick the Hampton by Hilton Blackburn.

It was convenient for the motorway & travelling on, after a couple of days rest. Comfortable bed & nice breakfasts. The gentleman that booked us in was very professional & welcoming as were the ladies at breakfast in the mornings. Welcoming smiles & looking at a person mean a great deal, especially when like me they are deaf! It was very clean & the fridge in the room made cold water & juice always available which was very much appreciated.

Some of the staff were very 'reluctant' to communicate or assist when I was trying to make enquiries. Perhaps this coloured my view in not finding this a relaxing hotel which l found unusual for a Hilton.

Hilton is always good value for money. you get what it says on the tin. nicely decorated comfortable rooms, all very clean, lovely toiletries, etc. the location of this particular hotel was convenient for us on the way back home from Lancaster. we also appreciated the checkout at noon rather than 11am. the breakfast was of good quality, although quite limited options.

they could've improved the breakfast with only a few little bits. 1. the breakfast on the weekend shouldn't end at 10am. people want to sleep, for god's sake. they could have extended breakfast at least until 10.30 on the weekend. 2. the lack of any fresh veg for breakfast was disappointing. 3. when we came at 9.30, which is 30 minutes before the end, there weren't any croissants or cheese left. the breakfast is already quite limited as it is, so at least make sure you have enough of your popular items.

The building was open and bright with natural light. Room was well planned and I loved the attention to detail of whom may be staying. Hooks next to the shower for towels, sliding doors, sockets next to the beds and large windows again making the rooms blight and inviting.

The only issue I had was breakfast. Sometimes the items were not out in time for customers. Certain items were not replaced when it ran out. I can’t say it was the fault of the hotel as I saw a couple of inconsiderate customers taking a plate load of croissants which means it was not available for others. These people were only taking them to use for the rest of the day! Plates were not cleared during the day. I saw a couple of the male staff members look over but then look away to save them from cleaning it up. As a whole staff was amazing but these individuals do drag down the image and reputation of your hotel. I can safely say Marcella is a massive asset to your team. She went above and beyond to help. Extremely helpful and pleasant.

The location was great. Staff were friendly and polite. The room was very clean and well equipped. Having a decent sized mini fridge was a massive bonus travelling with a 1 year old with dietary needs. The main bed was very comfortable. The view from the room was a surprising bonus, especially at sunset. The bar food and drink prices were reasonable.

The shower door seal wasn't very good so ended up with a lot of water on the floor. Hash browns would have been a welcome addition to an otherwise average breakfast. Relatively minor issues though and would recommend staying here.

Convenience, privacy. Facilities and cleanliness in general was very good. Staff were very friendly and helpful at all hours. The location was great. Nice views and parking is great too.

Could be abit cleaner in terms of sheets or cutlery and plates and cups. Breakfast options are quite limited. More fruit, more savoury pastries biscuits etc. lighting is quite poor. Would like to have a light that brightens more of the room. Pillows are weird and uncomfortable

The hotel is very spacious and comfortable, the room was a decent size and facilities were good. I believe there was a Gym on site however I didn't use this. I would certainly stay here again when in the area. I stayed the night with my four year toddler and we both had a great night's rest.

The coffee machine was very basic and didn't appear to offer a Latte as a selection. A vending machine on site would be a great addition, there was nowhere other than a Marsbar/Snickers from the main reception for snacks after hours.

First time staying at a Hampton hotel and was really pleased. Location was great right next to the motorway junction, plenty of parking available. Check in was quick and efficient and staff were really friendly. Room was really nice, clean, fresh with a great view out over a small lake behind the hotel. Room was very quiet, so has great sound insulation as it is right on the motorway. Bathroom was great, and the rainfall shower was lovely. A brilliant buffet breakfast in the morning…….all in all a great stay.

Only minor complaint would be that it has a very limited evening menu and the system for ordering and getting food seemed to be in complete chaos, with the staff wandering around with plates of food trying to figure out who was waiting for what..

Staff really friendly and the room was comfortable and well equipped

The App book-in didn’t work and suggested there wasn’t a room booked for me at all, which was a bit alarming and I had to contact the hotel to confirm. Breakfast is a bit of a nightmare especially with children running up and down screaming, this should not be allowed, although I appreciate difficult to police also the high seats/tables are really inappropriate There is no where really pleasant to sit with a drink in the evening