The location is easy to find and the checkin was good with the helpful staff. Meals at the restaurant was good.

The room was not quite ready when it is said it is ready. Attention shall be paid to the details of the room to make it a pleasant stay, instead we had to walk up and down the stairs to get to the reception for assistance.

Perfect location and I was delighted to have a bathtub. Perfect after a long day of walking.

my room was missing a kettle. But -- this was a one night stay so it didn't matter. And the staff explained that they were unable to provide a kettle as they were ordering new ones. So - appreciated the effort to meet my needs.

We had two rooms; 309 and 112. Room 309 was breathtaking! It was a triple occupancy in the Ermitage. Room 309 offered one window on each side of the room which provided an incredible cross breeze and views to both the shore and the Abby; it was really spectacular. Room 309 was very spacious as well. Room 112 was very nice with two windows facing out into the alley and was comfortable. Overall, everything was very nice and modern. You can tell that the staff keep everything running smoothly and take pride in maintaining each room.

Room 309 had a very low clearance in the tub and even though we were all short, we'd hit our heads while bathing. Room 112 was extremely hot, since both windows face one direction and exactly where the sun hits, it was stifling and unbearable; it needs a fan for the afternoon to combat this flaw. Room 112 was also very cramped; the beds were large and comfortable so I think it makes up for taking up so much of the small room.

A great place to stay if you want to experience life on the Island. Staying there allowed us to visit places before it got too crowded in the streets. The hotel is a three star rated hotel so if you aren't expecting a 5 star service then you will have a great time. The bed was very comfortable to sleep in and the room was a good size. We stayed two nights and I loved every minute of it. Two days allowed me to explore without a rush. The hotel has two properties attached to it Les Terraces Poulard and Ermitage Hotel. We stayed in the Ermitage Hotel which is further up with lovely views. I had a nice view of the Abbey from one window and down one of the streets from the other.

We were on the third floor and it was a bit of a hike with our luggage (but you do get used to it as the whole island has lots of stairs). When we arrived toiletries and water had been forgotten in my room but the desk staff were quick to bring new ones. In my daughter and son-in-laws room there was a problem with lights - when we told them they looked at them and were able to fix one of them but the other needed an electrician who couldn't come until after we left.

Breakfast was excellent! Very easy to find check in. Had a little difficulty finding the St. Michel annex as the door to those 6 units appeared to have the name of another hotel on it.

Room got a little warm overnight.

The room was comfortable, location was perfect, staff was helpful and polite and breakfast was good. We had a great view of the "Abbey" and the marshes. We even saw the tide come in one day and it was amazing. We slept with the windows open as it was chilly (48-51 degrees f) overnight and were serenated by the "mouettes.' (seagulls)

A bizarre odor that was in the bathroom. i believe it came from the shower drainage. We opened the small bathroom window and closed the bathroom door so that the odor wouldn't enter our sleeping area. However, we would stay there again.

The rooms were great! I had low expectations after reading some reviews but the room was comparable to a nice Marriott. Great new bathroom and great bed and bedding. And being right on sight at MSM was fabulous. We saw the sunset and the sunrise without many people around at all. C’etait parfait! We had rooms 201 and 202.

Getting there was not super easy. We speak French and could ask where to park and how to get there shuttle but it could be hard for someone who didn’t. It’s not intuitive. Just telling someone there is a lot at the bottom of the Mont did not been. Perhaps providing explicit directions will save a lot of hassle for others.

Fabulous location on Mont Saint-Michel in historical building.

Very uncomfortable mattress, cheap appointments (e.g. paper cups that disintegrated after one use, worn towels, etc.)

Staff were amazing, location was great (we were on the same floor as the reception so we didn’t need to lug our bags too far), bathroom was nice, room came with a kettle, and the breakfast included with the room was great!

My only complaint was that the room smelled a bit like mildew. The windows were single pane and water was condensing on them and getting into the window frame. The closer you were to the window the more you could smell mildew.

I wanted a room with a view of the bay, so I could watch the tide and see the full moon. It was perfect, with a large window on an upper floor. The decor and bedding were very new. I especially enjoyed the small table and chair in front of the window. Spending the night at Mont Saint-Michel was on my bucket list. I’m so glad I did.

Terrasses Poulard consists of several properties, which was not clear when I booked. It was difficult to find the correct reception, and tricky to find my way back to my room the first time I left. Expect to have to carry your luggage up and down a lot of steps.